{{-- ══════════════════════════════════════════════════════════════ Channel Bar – Call · Email · SMS ══════════════════════════════════════════════════════════════ --}}

Email @if($emailValidity) {{ $emailValidity->validity->label() }} @endif

@if($emailValidity?->email)

@elseif($emailValidity?->reason)

@else

—

@endif

@can('communications.send.email') @else @endcan

SMS @if($smsValidity) {{ $smsValidity->validity->label() }} @endif

@if($smsValidity?->phone)

@elseif($smsValidity?->reason)

@else

—

@endif

@can('communications.send.sms') @else @endcan

{{-- /row --}} {{-- ══════════════════════════════════════════════════════════════ Inline Compose Panel ══════════════════════════════════════════════════════════════ --}} {{-- ══════════════════════════════════════════════════════════════ Activity Feed ══════════════════════════════════════════════════════════════ --}}

Activity

@if($activities->isEmpty())

No activity yet.

@else

@foreach($activities as $activity) @if($activity['kind'] === 'call') @php $comm = $activity['data']; @endphp

{{ $comm->started_at?->diffForHumans() }} @if($comm->agent) · {{ $comm->agent->name_first }} @endif @if($comm->recordings->isNotEmpty()) · Recorded @endif

$comm->status === 'completed', 'text-bg-danger' => in_array($comm->status, ['failed', 'missed']), 'text-bg-warning' => $comm->status === 'voicemail', 'text-bg-secondary' => !in_array($comm->status, ['completed', 'failed', 'missed', 'voicemail']), ])>{{ ucfirst(str_replace('_', ' ', $comm->status)) }}

{{-- Waveform player for completed recordings --}} @foreach($comm->recordings->where('status', 'completed') as $rec)

Could not load audio.

00:00 / {{ $rec->duration_label }}

{{-- ── Synapse Panel ── --}} @php $st = $rec->synapseTranscript; $cs = $rec->callScore; $hasT = $st && $st->status === 'completed'; $hasS = $cs && $cs->status === 'completed' && $cs->is_initial_call === true; $canExpand = $hasT || $hasS; $autoOpen = $hasS && ($cs->auto_fail || !$cs->passed); $secLabels = [ 'funding_explanation' => 'Funding', 'financial_transparency' => 'Transparency', 'neutral_advice' => 'Neutral Advice', 'client_understanding' => 'Understanding', 'reflection_cancellation'=> 'Reflection', ]; @endphp

@if(!$st) No transcript yet @elseif($st->status === 'processing') Transcribing… @elseif($st->status === 'failed') Transcription failed @elseif(!$cs) Transcript ready @elseif($cs->status === 'processing') Analysing… @elseif($cs->status === 'failed') Analysis failed @elseif($cs->status === 'completed' && $cs->is_initial_call === null) Not Applicable No scoreable content @elseif($cs->status === 'completed' && $cs->is_initial_call === false) Follow-up Compliance scoring not applicable @elseif($cs->status === 'completed' && $cs->is_initial_call === true) Initial Call @if($cs->auto_fail) AUTO FAIL @elseif($cs->passed) PASS @else FAIL @endif {{ $cs->risk_rating_label }} {{ $cs->total_score }}/100 @endif

@if($hasT) @endif @if($canExpand) @endif

{{-- Expandable body --}} @if($canExpand)

{{-- Score breakdown --}} @if($hasS) @if($cs->auto_fail && !empty($cs->auto_fail_triggers))

Auto-fail triggers:

@foreach($cs->auto_fail_triggers as $trigger)

@endforeach

@endif @if($cs->section_scores) @foreach($secLabels as $key => $label) @if(isset($cs->section_scores[$key])) @php $s = $cs->section_scores[$key]; $pct = $s['max'] > 0 ? ($s['score'] / $s['max'] * 100) : 0; $col = $pct >= 100 ? '#16a34a' : ($pct > 0 ? '#d97706' : '#dc2626'); @endphp

{{ $s['score'] }}/{{ $s['max'] }}

@endif @endforeach @endif @if($cs->summary)

@endif @if($hasT)

@endif @endif {{-- AI Summary + Sentiment (AssemblyAI) --}} @if($hasT && ($st->ai_summary || $st->sentiment_data))

@if($st->ai_summary)

Summary {{ $st->ai_summary }}

@endif @if($st->sentiment_data) @php $sb = $st->sentiment_breakdown; @endphp

Sentiment

{{ $sb['positive'] ?? 0 }}% {{ $sb['neutral'] ?? 0 }}% {{ $sb['negative'] ?? 0 }}%

@endif

@endif {{-- Transcript --}} @if($hasT)

{{ $st->formatted_transcript }}

@endif

{{-- /synapse panel --}} @endforeach

@else @php $msg = $activity['data']; @endphp

@if($msg->channel->value === 'email') {{ $msg->recipient_email ?? '—' }} @else {{ $msg->recipient_phone ?? '—' }} @endif @if($msg->template) · via {{ $msg->template->name }} @endif @if($msg->creator) · {{ $msg->creator->name }} @elseif($msg->origin_type) · {{ $msg->origin_type->label() }} @endif · {{ $msg->created_at?->diffForHumans() }}

@if($msg->failure_reason)

@endif

@endif @endforeach

@endif