[2026-08-13 00:00:24] production.INFO: ClassifyInboundEmailJob: message 17019 classified as 'dsar_response' (high). [2026-08-13 00:00:25] production.INFO: FindRelatedDsarJob: message 17019 — dsar_ref='', inst_ref='SAR-2026-ELF30647'. [2026-08-13 00:00:25] production.INFO: FindRelatedDsarJob: message 17019 matched DSAR 1791 via reference lookup (SAR-2026-ELF30647). [2026-08-13 00:00:25] production.INFO: FindRelatedDsarJob: saved receiver_reference 'SAR-2026-ELF30647' for DSAR 1791. [2026-08-13 00:00:27] production.INFO: FindRelatedDsarJob: message 17019 response_type=portal_response. [2026-08-13 00:00:27] production.INFO: FindRelatedDsarJob: message 17019 → triage_queue=portal_response (response_type=portal_response, dsar_id=1791). [2026-08-13 00:03:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 00:12:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 00:25:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 00:55:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 01:03:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 01:12:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 01:25:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 01:55:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 02:02:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 02:11:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 02:25:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 02:55:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 03:02:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 03:11:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 03:25:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 03:46:04] production.ERROR: View [auth.forgot-password] not found. {"exception":"[object] (InvalidArgumentException(code: 0): View [auth.forgot-password] not found. at /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/FileViewFinder.php:138) [stacktrace] #0 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/FileViewFinder.php(78): Illuminate\\View\\FileViewFinder->findInPaths('auth.forgot-pas...', Array) #1 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/Factory.php(150): Illuminate\\View\\FileViewFinder->find('auth.forgot-pas...') #2 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/helpers.php(1100): Illuminate\\View\\Factory->make('auth.forgot-pas...', Array, Array) #3 /home/fintrixorcouk/public_html/ha/vendor/laravel/fortify/src/Http/Responses/SimpleViewResponse.php(50): view('auth.forgot-pas...', Array) #4 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(921): Laravel\\Fortify\\Http\\Responses\\SimpleViewResponse->toResponse(Object(Illuminate\\Http\\Request)) #5 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(906): Illuminate\\Routing\\Router::toResponse(Object(Illuminate\\Http\\Request), Object(Laravel\\Fortify\\Http\\Responses\\SimpleViewResponse)) #6 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(821): Illuminate\\Routing\\Router->prepareResponse(Object(Illuminate\\Http\\Request), Object(Laravel\\Fortify\\Http\\Responses\\SimpleViewResponse)) #7 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Routing\\Router->{closure:Illuminate\\Routing\\Router::runRouteWithinStack():821}(Object(Illuminate\\Http\\Request)) #8 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Auth/Middleware/RedirectIfAuthenticated.php(47): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #9 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Auth\\Middleware\\RedirectIfAuthenticated->handle(Object(Illuminate\\Http\\Request), Object(Closure), 'web') #10 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/PassTenantThroughToView.php(17): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #11 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\PassTenantThroughToView->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #12 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/SetSolicitorFromDomain.php(49): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #13 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\SetSolicitorFromDomain->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #14 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #15 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #16 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(87): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #17 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #18 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(48): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #19 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #20 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(120): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #21 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest(Object(Illuminate\\Http\\Request), Object(Illuminate\\Session\\Store), Object(Closure)) #22 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Session\\Middleware\\StartSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #23 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(36): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #24 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #25 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(74): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #26 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #27 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #28 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(821): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #29 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(800): Illuminate\\Routing\\Router->runRouteWithinStack(Object(Illuminate\\Routing\\Route), Object(Illuminate\\Http\\Request)) #30 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(764): Illuminate\\Routing\\Router->runRoute(Object(Illuminate\\Http\\Request), Object(Illuminate\\Routing\\Route)) #31 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(753): Illuminate\\Routing\\Router->dispatchToRoute(Object(Illuminate\\Http\\Request)) #32 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(200): Illuminate\\Routing\\Router->dispatch(Object(Illuminate\\Http\\Request)) #33 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Kernel->{closure:Illuminate\\Foundation\\Http\\Kernel::dispatchToRouter():197}(Object(Illuminate\\Http\\Request)) #34 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/FlushEventsMiddleware.php(13): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #35 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\FlushEventsMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #36 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #37 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestIpMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #38 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(31): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #39 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #40 /home/fintrixorcouk/public_html/ha/vendor/livewire/livewire/src/Features/SupportDisablingBackButtonCache/DisableBackButtonCacheMiddleware.php(19): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #41 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Livewire\\Features\\SupportDisablingBackButtonCache\\DisableBackButtonCacheMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #42 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #43 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #44 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #45 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #46 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #47 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #48 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #49 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #50 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(109): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #51 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #52 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(61): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #53 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\HandleCors->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #54 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(58): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #55 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #56 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/InvokeDeferredCallbacks.php(22): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #57 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\InvokeDeferredCallbacks->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #58 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePathEncoding.php(26): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #59 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePathEncoding->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #60 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Middleware.php(79): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #61 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Tracing\\Middleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #62 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #63 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #64 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request)) #65 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(1220): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request)) #66 /home/fintrixorcouk/public_html/ha/public/index.php(20): Illuminate\\Foundation\\Application->handleRequest(Object(Illuminate\\Http\\Request)) #67 {main} "} [2026-08-13 03:55:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 04:02:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 04:11:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 04:24:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 04:55:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 05:02:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 05:11:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 05:24:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 05:54:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 06:02:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 06:11:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 06:24:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 06:54:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 07:02:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 07:03:01] production.INFO: ExtractMessageAttachmentsJob: attachment 11229 (IMG_0255.PNG) skipped — unsupported type. [2026-08-13 07:03:01] production.INFO: ExtractMessageAttachmentsJob: attachment 11230 (IMG_0254.PNG) skipped — unsupported type. [2026-08-13 07:03:01] production.INFO: ExtractMessageAttachmentsJob: attachment 11231 (IMG_0253.PNG) skipped — unsupported type. [2026-08-13 07:03:01] production.INFO: ExtractMessageAttachmentsJob: attachment 11232 (IMG_0252.PNG) skipped — unsupported type. [2026-08-13 07:03:01] production.INFO: ExtractMessageAttachmentsJob: attachment 11233 (IMG_0251.PNG) skipped — unsupported type. [2026-08-13 07:03:01] production.INFO: ExtractMessageAttachmentsJob: attachment 11234 (IMG_0250.PNG) skipped — unsupported type. [2026-08-13 07:03:04] production.INFO: ClassifyInboundEmailJob: message 17035 classified as 'generic' (high). [2026-08-13 07:11:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 07:14:49] production.INFO: ClassifyInboundEmailJob: message 17036 classified as 'generic' (high). [2026-08-13 07:24:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 07:53:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 07:54:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 07:57:45] production.INFO: ExtractMessageAttachmentsJob: attachment 11235 (message_v4.rpmsg) skipped — unsupported type. [2026-08-13 07:57:47] production.INFO: ClassifyInboundEmailJob: message 17037 classified as 'dsar_response' (high). [2026-08-13 07:57:48] production.INFO: FindRelatedDsarJob: message 17037 matched via regex reference 'DSAR-20260715-361A37' → DSAR 3950. [2026-08-13 07:57:50] production.INFO: FindRelatedDsarJob: message 17037 response_type=other. [2026-08-13 07:57:50] production.INFO: FindRelatedDsarJob: message 17037 → triage_queue=dsar_needs_research (response_type=other, dsar_id=3950). [2026-08-13 08:01:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 08:11:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 08:13:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 08:24:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 08:34:32] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":"Belfast City","ToZip":null,"CallSid":"CA335ebff15487ef2e75aade6bbf96918b","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0EzMzVlYmZmMTU0ODdlZjJlNzVhYWRlNmJiZjk2OTE4YiIsImZyb20iOiIrNDQyODkwODkxODcwIiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjYwNjQ3MSJ9.6AfU7fb0wJ_QQ39DXwJoW5fix79PPdD6SSDqlKkh3XJolBO1p4r-pTSDZByBFLtfI68cg93k9foEe5msA_x_8Q%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+442890891870","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+442890891870","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":"Belfast City"} [2026-08-13 08:35:28] production.DEBUG: Twilio Request {"Called":"+441618880834","Digits":"hangup","RecordingUrl":"https://api.twilio.com/2010-04-01/Accounts/AC984ab7ddf0c2d6562dfe6d27e1bc10be/Recordings/RE2a2d8228998606180544c5b78f83b098","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":"Belfast City","ToZip":null,"CallSid":"CA335ebff15487ef2e75aade6bbf96918b","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"completed","RecordingSid":"RE2a2d8228998606180544c5b78f83b098","From":"+442890891870","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+442890891870","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":"Belfast City","RecordingDuration":"42"} [2026-08-13 08:35:28] production.ERROR: TwilioController: failed to handle inbound call. {"from":"+442890891870","to":"+441618880834","error":"SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'CA335ebff15487ef2e75aade6bbf96918b' for key 'calls.calls_provider_call_sid_unique' (Connection: mysql, Host: 127.0.0.1, Port: 3306, Database: fintrixorcouk_ha, SQL: insert into `calls` (`solicitor_id`, `assigned_agent_id`, `answered_by_agent_id`, `solicitor_phone_number_id`, `provider`, `provider_call_sid`, `from_number`, `to_number`, `phone_number_type_slug`, `call_type`, `queue_type`, `target_label`, `target_type`, `is_recorded`, `recording_notice_played`, `meta`, `communication_id`, `updated_at`, `created_at`) values (3, ?, ?, 4, twilio, CA335ebff15487ef2e75aade6bbf96918b, +442890891870, +441618880834, client, client, ?, +442890891870, Unknown Caller, 1, 0, {\"twilio_call_status\":\"completed\",\"twilio_direction\":\"inbound\",\"raw_payload\":{\"Called\":\"+441618880834\",\"Digits\":\"hangup\",\"RecordingUrl\":\"https:\\/\\/api.twilio.com\\/2010-04-01\\/Accounts\\/AC984ab7ddf0c2d6562dfe6d27e1bc10be\\/Recordings\\/RE2a2d8228998606180544c5b78f83b098\",\"ToState\":\"Manchester\",\"CallerCountry\":\"GB\",\"Direction\":\"inbound\",\"CallerState\":\"Belfast City\",\"ToZip\":null,\"CallSid\":\"CA335ebff15487ef2e75aade6bbf96918b\",\"To\":\"+441618880834\",\"CallerZip\":null,\"ToCountry\":\"GB\",\"CalledZip\":null,\"ApiVersion\":\"2010-04-01\",\"CalledCity\":null,\"CallStatus\":\"completed\",\"RecordingSid\":\"RE2a2d8228998606180544c5b78f83b098\",\"From\":\"+442890891870\",\"AccountSid\":\"AC984ab7ddf0c2d6562dfe6d27e1bc10be\",\"CalledCountry\":\"GB\",\"CallerCity\":null,\"ApplicationSid\":\"AP833f5b0190f286e33a7cf1ae0dbf0ce2\",\"ToCity\":null,\"FromCountry\":\"GB\",\"Caller\":\"+442890891870\",\"FromCity\":null,\"CalledState\":\"Manchester\",\"FromZip\":null,\"FromState\":\"Belfast City\",\"RecordingDuration\":\"42\"}}, 5341, 2026-08-13 08:35:28, 2026-08-13 08:35:28))","exception":"[object] (Illuminate\\Database\\UniqueConstraintViolationException(code: 23000): SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'CA335ebff15487ef2e75aade6bbf96918b' for key 'calls.calls_provider_call_sid_unique' (Connection: mysql, Host: 127.0.0.1, Port: 3306, Database: fintrixorcouk_ha, SQL: insert into `calls` (`solicitor_id`, `assigned_agent_id`, `answered_by_agent_id`, `solicitor_phone_number_id`, `provider`, `provider_call_sid`, `from_number`, `to_number`, `phone_number_type_slug`, `call_type`, `queue_type`, `target_label`, `target_type`, `is_recorded`, `recording_notice_played`, `meta`, `communication_id`, `updated_at`, `created_at`) values (3, ?, ?, 4, twilio, CA335ebff15487ef2e75aade6bbf96918b, +442890891870, +441618880834, client, client, ?, +442890891870, Unknown Caller, 1, 0, {\"twilio_call_status\":\"completed\",\"twilio_direction\":\"inbound\",\"raw_payload\":{\"Called\":\"+441618880834\",\"Digits\":\"hangup\",\"RecordingUrl\":\"https:\\/\\/api.twilio.com\\/2010-04-01\\/Accounts\\/AC984ab7ddf0c2d6562dfe6d27e1bc10be\\/Recordings\\/RE2a2d8228998606180544c5b78f83b098\",\"ToState\":\"Manchester\",\"CallerCountry\":\"GB\",\"Direction\":\"inbound\",\"CallerState\":\"Belfast City\",\"ToZip\":null,\"CallSid\":\"CA335ebff15487ef2e75aade6bbf96918b\",\"To\":\"+441618880834\",\"CallerZip\":null,\"ToCountry\":\"GB\",\"CalledZip\":null,\"ApiVersion\":\"2010-04-01\",\"CalledCity\":null,\"CallStatus\":\"completed\",\"RecordingSid\":\"RE2a2d8228998606180544c5b78f83b098\",\"From\":\"+442890891870\",\"AccountSid\":\"AC984ab7ddf0c2d6562dfe6d27e1bc10be\",\"CalledCountry\":\"GB\",\"CallerCity\":null,\"ApplicationSid\":\"AP833f5b0190f286e33a7cf1ae0dbf0ce2\",\"ToCity\":null,\"FromCountry\":\"GB\",\"Caller\":\"+442890891870\",\"FromCity\":null,\"CalledState\":\"Manchester\",\"FromZip\":null,\"FromState\":\"Belfast City\",\"RecordingDuration\":\"42\"}}, 5341, 2026-08-13 08:35:28, 2026-08-13 08:35:28)) at /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php:838) [stacktrace] #0 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(794): Illuminate\\Database\\Connection->runQueryCallback('insert into `ca...', Array, Object(Closure)) #1 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/MySqlConnection.php(42): Illuminate\\Database\\Connection->run('insert into `ca...', Array, Object(Closure)) #2 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Processors/MySqlProcessor.php(35): Illuminate\\Database\\MySqlConnection->insert('insert into `ca...', Array, 'id') #3 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(4170): Illuminate\\Database\\Query\\Processors\\MySqlProcessor->processInsertGetId(Object(Illuminate\\Database\\Query\\Builder), 'insert into `ca...', Array, 'id') #4 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php(2237): Illuminate\\Database\\Query\\Builder->insertGetId(Array, 'id') #5 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1436): Illuminate\\Database\\Eloquent\\Builder->__call('insertGetId', Array) #6 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1401): Illuminate\\Database\\Eloquent\\Model->insertAndSetId(Object(Illuminate\\Database\\Eloquent\\Builder), Array) #7 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1240): Illuminate\\Database\\Eloquent\\Model->performInsert(Object(Illuminate\\Database\\Eloquent\\Builder)) #8 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Relations/HasOneOrMany.php(391): Illuminate\\Database\\Eloquent\\Model->save() #9 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Support/helpers.php(393): Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany->{closure:Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany::create():388}(Object(App\\Models\\Communication\\Call)) #10 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Relations/HasOneOrMany.php(388): tap(Object(App\\Models\\Communication\\Call), Object(Closure)) #11 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/CreateInboundCommunicationAction.php(57): Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany->create(Array) #12 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(35): App\\Actions\\Communications\\CreateInboundCommunicationAction->{closure:App\\Actions\\Communications\\CreateInboundCommunicationAction::handle():30}(Object(Illuminate\\Database\\MySqlConnection)) #13 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/DatabaseManager.php(491): Illuminate\\Database\\Connection->transaction(Object(Closure)) #14 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Support/Facades/Facade.php(363): Illuminate\\Database\\DatabaseManager->__call('transaction', Array) #15 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/CreateInboundCommunicationAction.php(30): Illuminate\\Support\\Facades\\Facade::__callStatic('transaction', Array) #16 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/HandleInboundCallAction.php(30): App\\Actions\\Communications\\CreateInboundCommunicationAction->handle(3, Object(App\\Models\\Communication\\SolicitorPhoneNumber), '+442890891870', NULL, Array) #17 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Twilio/TwilioController.php(33): App\\Actions\\Communications\\HandleInboundCallAction->handle('+442890891870', '+441618880834', Array) #18 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Twilio/TwilioController.php(17): App\\Http\\Controllers\\Twilio\\TwilioController->handleInbound(Object(Illuminate\\Http\\Request), Object(App\\Actions\\Communications\\HandleInboundCallAction)) #19 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(46): App\\Http\\Controllers\\Twilio\\TwilioController->__invoke(Object(Illuminate\\Http\\Request), Object(App\\Actions\\Communications\\HandleInboundCallAction)) #20 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(21): Illuminate\\Routing\\ControllerDispatcher->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Twilio\\TwilioController), '__invoke') #21 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingRoutingDispatcher.php(35): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->{closure:Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing::dispatch():20}() #22 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(20): Sentry\\Laravel\\Tracing\\Routing\\TracingRoutingDispatcher->wrapRouteDispatch(Object(Closure), Object(Illuminate\\Routing\\Route)) #23 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(265): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Twilio\\TwilioController), '__invoke') #24 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(211): Illuminate\\Routing\\Route->runController() #25 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(822): Illuminate\\Routing\\Route->run() #26 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Routing\\Router->{closure:Illuminate\\Routing\\Router::runRouteWithinStack():821}(Object(Illuminate\\Http\\Request)) #27 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/VerifyTwilioWebhook.php(70): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #28 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\VerifyTwilioWebhook->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #29 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/PassTenantThroughToView.php(17): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #30 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\PassTenantThroughToView->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #31 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/SetSolicitorFromDomain.php(49): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #32 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\SetSolicitorFromDomain->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #33 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #34 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #35 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(87): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #36 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #37 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(48): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #38 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #39 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(120): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #40 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest(Object(Illuminate\\Http\\Request), Object(Illuminate\\Session\\Store), Object(Closure)) #41 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Session\\Middleware\\StartSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #42 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(36): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #43 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #44 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(74): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #45 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #46 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #47 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(821): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #48 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(800): Illuminate\\Routing\\Router->runRouteWithinStack(Object(Illuminate\\Routing\\Route), Object(Illuminate\\Http\\Request)) #49 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(764): Illuminate\\Routing\\Router->runRoute(Object(Illuminate\\Http\\Request), Object(Illuminate\\Routing\\Route)) #50 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(753): Illuminate\\Routing\\Router->dispatchToRoute(Object(Illuminate\\Http\\Request)) #51 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(200): Illuminate\\Routing\\Router->dispatch(Object(Illuminate\\Http\\Request)) #52 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Kernel->{closure:Illuminate\\Foundation\\Http\\Kernel::dispatchToRouter():197}(Object(Illuminate\\Http\\Request)) #53 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/FlushEventsMiddleware.php(13): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #54 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\FlushEventsMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #55 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #56 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestIpMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #57 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(31): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #58 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #59 /home/fintrixorcouk/public_html/ha/vendor/livewire/livewire/src/Features/SupportDisablingBackButtonCache/DisableBackButtonCacheMiddleware.php(19): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #60 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Livewire\\Features\\SupportDisablingBackButtonCache\\DisableBackButtonCacheMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #61 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #62 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #63 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #64 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #65 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #66 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #67 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #68 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #69 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(109): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #70 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #71 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(61): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #72 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\HandleCors->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #73 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(58): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #74 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #75 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/InvokeDeferredCallbacks.php(22): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #76 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\InvokeDeferredCallbacks->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #77 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePathEncoding.php(26): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #78 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePathEncoding->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #79 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Middleware.php(79): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #80 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Tracing\\Middleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #81 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #82 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #83 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request)) #84 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(1220): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request)) #85 /home/fintrixorcouk/public_html/ha/public/index.php(20): Illuminate\\Foundation\\Application->handleRequest(Object(Illuminate\\Http\\Request)) #86 {main} [previous exception] [object] (PDOException(code: 23000): SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'CA335ebff15487ef2e75aade6bbf96918b' for key 'calls.calls_provider_call_sid_unique' at /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/MySqlConnection.php:53) [stacktrace] #0 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/MySqlConnection.php(53): PDOStatement->execute() #1 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(827): Illuminate\\Database\\MySqlConnection->{closure:Illuminate\\Database\\MySqlConnection::insert():42}('insert into `ca...', Array) #2 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(794): Illuminate\\Database\\Connection->runQueryCallback('insert into `ca...', Array, Object(Closure)) #3 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/MySqlConnection.php(42): Illuminate\\Database\\Connection->run('insert into `ca...', Array, Object(Closure)) #4 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Processors/MySqlProcessor.php(35): Illuminate\\Database\\MySqlConnection->insert('insert into `ca...', Array, 'id') #5 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(4170): Illuminate\\Database\\Query\\Processors\\MySqlProcessor->processInsertGetId(Object(Illuminate\\Database\\Query\\Builder), 'insert into `ca...', Array, 'id') #6 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php(2237): Illuminate\\Database\\Query\\Builder->insertGetId(Array, 'id') #7 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1436): Illuminate\\Database\\Eloquent\\Builder->__call('insertGetId', Array) #8 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1401): Illuminate\\Database\\Eloquent\\Model->insertAndSetId(Object(Illuminate\\Database\\Eloquent\\Builder), Array) #9 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1240): Illuminate\\Database\\Eloquent\\Model->performInsert(Object(Illuminate\\Database\\Eloquent\\Builder)) #10 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Relations/HasOneOrMany.php(391): Illuminate\\Database\\Eloquent\\Model->save() #11 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Support/helpers.php(393): Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany->{closure:Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany::create():388}(Object(App\\Models\\Communication\\Call)) #12 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Relations/HasOneOrMany.php(388): tap(Object(App\\Models\\Communication\\Call), Object(Closure)) #13 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/CreateInboundCommunicationAction.php(57): Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany->create(Array) #14 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(35): App\\Actions\\Communications\\CreateInboundCommunicationAction->{closure:App\\Actions\\Communications\\CreateInboundCommunicationAction::handle():30}(Object(Illuminate\\Database\\MySqlConnection)) #15 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/DatabaseManager.php(491): Illuminate\\Database\\Connection->transaction(Object(Closure)) #16 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Support/Facades/Facade.php(363): Illuminate\\Database\\DatabaseManager->__call('transaction', Array) #17 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/CreateInboundCommunicationAction.php(30): Illuminate\\Support\\Facades\\Facade::__callStatic('transaction', Array) #18 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/HandleInboundCallAction.php(30): App\\Actions\\Communications\\CreateInboundCommunicationAction->handle(3, Object(App\\Models\\Communication\\SolicitorPhoneNumber), '+442890891870', NULL, Array) #19 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Twilio/TwilioController.php(33): App\\Actions\\Communications\\HandleInboundCallAction->handle('+442890891870', '+441618880834', Array) #20 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Twilio/TwilioController.php(17): App\\Http\\Controllers\\Twilio\\TwilioController->handleInbound(Object(Illuminate\\Http\\Request), Object(App\\Actions\\Communications\\HandleInboundCallAction)) #21 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(46): App\\Http\\Controllers\\Twilio\\TwilioController->__invoke(Object(Illuminate\\Http\\Request), Object(App\\Actions\\Communications\\HandleInboundCallAction)) #22 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(21): Illuminate\\Routing\\ControllerDispatcher->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Twilio\\TwilioController), '__invoke') #23 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingRoutingDispatcher.php(35): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->{closure:Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing::dispatch():20}() #24 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(20): Sentry\\Laravel\\Tracing\\Routing\\TracingRoutingDispatcher->wrapRouteDispatch(Object(Closure), Object(Illuminate\\Routing\\Route)) #25 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(265): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Twilio\\TwilioController), '__invoke') #26 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(211): Illuminate\\Routing\\Route->runController() #27 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(822): Illuminate\\Routing\\Route->run() #28 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Routing\\Router->{closure:Illuminate\\Routing\\Router::runRouteWithinStack():821}(Object(Illuminate\\Http\\Request)) #29 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/VerifyTwilioWebhook.php(70): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #30 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\VerifyTwilioWebhook->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #31 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/PassTenantThroughToView.php(17): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #32 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\PassTenantThroughToView->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #33 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/SetSolicitorFromDomain.php(49): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #34 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\SetSolicitorFromDomain->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #35 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #36 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #37 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(87): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #38 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #39 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(48): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #40 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #41 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(120): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #42 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest(Object(Illuminate\\Http\\Request), Object(Illuminate\\Session\\Store), Object(Closure)) #43 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Session\\Middleware\\StartSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #44 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(36): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #45 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #46 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(74): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #47 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #48 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #49 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(821): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #50 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(800): Illuminate\\Routing\\Router->runRouteWithinStack(Object(Illuminate\\Routing\\Route), Object(Illuminate\\Http\\Request)) #51 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(764): Illuminate\\Routing\\Router->runRoute(Object(Illuminate\\Http\\Request), Object(Illuminate\\Routing\\Route)) #52 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(753): Illuminate\\Routing\\Router->dispatchToRoute(Object(Illuminate\\Http\\Request)) #53 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(200): Illuminate\\Routing\\Router->dispatch(Object(Illuminate\\Http\\Request)) #54 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Kernel->{closure:Illuminate\\Foundation\\Http\\Kernel::dispatchToRouter():197}(Object(Illuminate\\Http\\Request)) #55 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/FlushEventsMiddleware.php(13): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #56 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\FlushEventsMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #57 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #58 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestIpMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #59 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(31): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #60 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #61 /home/fintrixorcouk/public_html/ha/vendor/livewire/livewire/src/Features/SupportDisablingBackButtonCache/DisableBackButtonCacheMiddleware.php(19): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #62 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Livewire\\Features\\SupportDisablingBackButtonCache\\DisableBackButtonCacheMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #63 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #64 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #65 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #66 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #67 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #68 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #69 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #70 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #71 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(109): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #72 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #73 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(61): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #74 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\HandleCors->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #75 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(58): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #76 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #77 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/InvokeDeferredCallbacks.php(22): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #78 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\InvokeDeferredCallbacks->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #79 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePathEncoding.php(26): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #80 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePathEncoding->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #81 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Middleware.php(79): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #82 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Tracing\\Middleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #83 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #84 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #85 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request)) #86 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(1220): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request)) #87 /home/fintrixorcouk/public_html/ha/public/index.php(20): Illuminate\\Foundation\\Application->handleRequest(Object(Illuminate\\Http\\Request)) #88 {main} "} [2026-08-13 08:35:34] production.INFO: AutoTranscribeRecordingJob: submitted recording 3716 → AssemblyAI 93762f43-c86c-460c-b607-e92b10cbebff [2026-08-13 08:35:41] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":"Belfast City","ToZip":null,"CallSid":"CAa372ffa3e1313dec49765eb2e7c96718","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FhMzcyZmZhM2UxMzEzZGVjNDk3NjVlYjJlN2M5NjcxOCIsImZyb20iOiIrNDQyODkwODkxODcwIiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjYwNjU0MCJ9.O_4HS6n4_We8Ex3XuTg_3WT2hQiI8JSa5dv388lLoZf-rFPMiAI3ZqxJFNTpg-RVKW1iSHxsuJDIo8ijFlP8lQ%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+442890891870","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+442890891870","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":"Belfast City"} [2026-08-13 08:36:05] production.INFO: ExtractMessageAttachmentsJob: attachment 11236 (~WRD2515.jpg) skipped — unsupported type. [2026-08-13 08:36:05] production.INFO: ExtractMessageAttachmentsJob: attachment 11237 (image001.png) skipped — unsupported type. [2026-08-13 08:36:05] production.INFO: ExtractMessageAttachmentsJob: attachment 11238 (image002.png) skipped — unsupported type. [2026-08-13 08:36:05] production.INFO: ExtractMessageAttachmentsJob: attachment 11239 (image003.png) skipped — unsupported type. [2026-08-13 08:36:05] production.INFO: ExtractMessageAttachmentsJob: attachment 11240 (image004.png) skipped — unsupported type. [2026-08-13 08:36:07] production.INFO: ClassifyInboundEmailJob: message 17043 classified as 'dsar_response' (high). [2026-08-13 08:36:07] production.INFO: FindRelatedDsarJob: message 17043 matched via regex reference 'DSAR-20260608-41ED42' → DSAR 3232. [2026-08-13 08:36:09] production.INFO: FindRelatedDsarJob: message 17043 response_type=partial_data. [2026-08-13 08:36:09] production.INFO: FindRelatedDsarJob: message 17043 → triage_queue=dsar_evidence (response_type=partial_data, dsar_id=3232). [2026-08-13 08:36:09] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11236 — skipped as small image (823 bytes), likely signature/logo. [2026-08-13 08:36:09] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11237 — skipped as small image (13274 bytes), likely signature/logo. [2026-08-13 08:36:09] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11238 — skipped as small image (24862 bytes), likely signature/logo. [2026-08-13 08:36:10] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11239 — skipped as small image (5553 bytes), likely signature/logo. [2026-08-13 08:36:10] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11240 — skipped as small image (1124 bytes), likely signature/logo. [2026-08-13 08:36:34] production.DEBUG: CheckTranscriptionStatusJob: recording 3716 → AssemblyAI status=completed (check #0) [2026-08-13 08:36:34] production.INFO: CheckTranscriptionStatusJob: completed for recording 3716 after 0 checks. [2026-08-13 08:36:35] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3716. {"status":404,"body":"Not found"} [2026-08-13 08:36:35] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3716 [2026-08-13 08:38:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":null,"resolved_phone_number_id":null,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 08:39:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":null,"resolved_phone_number_id":null,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 08:39:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":null,"resolved_phone_number_id":null,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 08:39:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 08:39:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 08:39:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 08:39:41] production.INFO: ClassifyInboundEmailJob: message 17044 classified as 'dsar_response' (high). [2026-08-13 08:39:42] production.INFO: FindRelatedDsarJob: message 17044 — dsar_ref='', inst_ref=''. [2026-08-13 08:39:55] production.INFO: FindRelatedDsarJob: message 17044 — AI matcher dsar_id=, confidence=low. [2026-08-13 08:39:57] production.INFO: FindRelatedDsarJob: message 17044 response_type=portal_response. [2026-08-13 08:39:57] production.INFO: FindRelatedDsarJob: message 17044 → triage_queue=portal_response (response_type=portal_response, dsar_id=none). [2026-08-13 08:41:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 08:47:27] production.INFO: ClassifyInboundEmailJob: message 17045 classified as 'dsar_response' (high). [2026-08-13 08:47:27] production.INFO: FindRelatedDsarJob: message 17045 matched via regex reference 'DSAR-20260717-99C3C9' → DSAR 3974. [2026-08-13 08:47:29] production.INFO: FindRelatedDsarJob: message 17045 response_type=partial_data. [2026-08-13 08:47:29] production.INFO: FindRelatedDsarJob: message 17045 → triage_queue=dsar_evidence (response_type=partial_data, dsar_id=3974). [2026-08-13 08:50:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 08:54:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 08:57:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 08:57:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 08:58:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 08:58:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 08:59:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 08:59:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 08:59:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 08:59:59] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAbc1145865c93414b2e0c55fa8ec6fc16","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FiYzExNDU4NjVjOTM0MTRiMmUwYzU1ZmE4ZWM2ZmMxNiIsImZyb20iOiIrNDQ3NzU0MDgzODUzIiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjYwNzk5OCJ9.l-aLPtPfsXT7MOASAvCOzl4TQxbhF_o5rwJpHhz2-ihvU4rv8vOLQSw1lqf2wIYBgb_y4rNPJX9OYIAPRl3Idw%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447754083853","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447754083853","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 09:00:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:00:54] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:01:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:01:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:01:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:02:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:02:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:02:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:02:20] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CAbc1145865c93414b2e0c55fa8ec6fc16","DialCallSid":"CA68eda3222867525c4c0890050ae58245","DialCallStatus":"completed","DialCallDuration":"127"} [2026-08-13 09:02:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:02:30] production.INFO: AutoTranscribeRecordingJob: submitted recording 3717 → AssemblyAI 3fe53569-a295-4b99-b3ff-1cee783fe875 [2026-08-13 09:02:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:02:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:02:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:03:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:03:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:03:31] production.DEBUG: CheckTranscriptionStatusJob: recording 3717 → AssemblyAI status=completed (check #0) [2026-08-13 09:03:31] production.INFO: CheckTranscriptionStatusJob: completed for recording 3717 after 0 checks. [2026-08-13 09:03:31] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3717. {"status":404,"body":"Not found"} [2026-08-13 09:03:32] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3717 [2026-08-13 09:04:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:05:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:05:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 09:05:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:05:18] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAcbb2e5549455ed2519fa4ba6bee4b4e2","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5344"} [2026-08-13 09:05:18] production.DEBUG: TwilioController: handleOutbound {"call_id":5344,"CallSid":"CAcbb2e5549455ed2519fa4ba6bee4b4e2","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAcbb2e5549455ed2519fa4ba6bee4b4e2","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5344"}} [2026-08-13 09:05:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:05:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:06:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 09:06:24] production.DEBUG: temp/dsar-merged-16a4ede0-e025-46a9-8969-2ac357a242eb.pdf [2026-08-13 09:06:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 09:07:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:07:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 09:08:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:10:27] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAbd0ae6fc440d5def2a0afd969bf54a9f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5345"} [2026-08-13 09:10:27] production.DEBUG: TwilioController: handleOutbound {"call_id":5345,"CallSid":"CAbd0ae6fc440d5def2a0afd969bf54a9f","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAbd0ae6fc440d5def2a0afd969bf54a9f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5345"}} [2026-08-13 09:10:35] production.ERROR: Unable to retrieve the file_size for file at location: contact-attachments/48/image001.png. {"userId":37,"exception":"[object] (League\\Flysystem\\UnableToRetrieveMetadata(code: 0): Unable to retrieve the file_size for file at location: contact-attachments/48/image001.png. at /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/UnableToRetrieveMetadata.php:49) [stacktrace] #0 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/UnableToRetrieveMetadata.php(39): League\\Flysystem\\UnableToRetrieveMetadata::create('contact-attachm...', 'file_size', '', NULL) #1 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem-local/LocalFilesystemAdapter.php(449): League\\Flysystem\\UnableToRetrieveMetadata::fileSize('contact-attachm...', '') #2 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/Filesystem.php(166): League\\Flysystem\\Local\\LocalFilesystemAdapter->fileSize('contact-attachm...') #3 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php(644): League\\Flysystem\\Filesystem->fileSize('contact-attachm...') #4 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php(334): Illuminate\\Filesystem\\FilesystemAdapter->size('contact-attachm...') #5 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Contact/AttachmentDownloadController.php(31): Illuminate\\Filesystem\\FilesystemAdapter->response('contact-attachm...', 'image001.png', Array) #6 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(46): App\\Http\\Controllers\\Contact\\AttachmentDownloadController->preview(Object(Illuminate\\Http\\Request), Object(App\\Models\\Contact\\Hub\\ContactMessageAttachment)) #7 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(21): Illuminate\\Routing\\ControllerDispatcher->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Contact\\AttachmentDownloadController), 'preview') #8 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingRoutingDispatcher.php(35): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->{closure:Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing::dispatch():20}() #9 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(20): Sentry\\Laravel\\Tracing\\Routing\\TracingRoutingDispatcher->wrapRouteDispatch(Object(Closure), Object(Illuminate\\Routing\\Route)) #10 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(265): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Contact\\AttachmentDownloadController), 'preview') #11 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(211): Illuminate\\Routing\\Route->runController() #12 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(822): Illuminate\\Routing\\Route->run() #13 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Routing\\Router->{closure:Illuminate\\Routing\\Router::runRouteWithinStack():821}(Object(Illuminate\\Http\\Request)) #14 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authorize.php(59): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #15 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Auth\\Middleware\\Authorize->handle(Object(Illuminate\\Http\\Request), Object(Closure), 'inbox.view') #16 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/EnsureUserBelongsToSolicitor.php(32): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #17 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\EnsureUserBelongsToSolicitor->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #18 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/PassTenantThroughToView.php(17): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #19 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\PassTenantThroughToView->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #20 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/SetSolicitorFromDomain.php(49): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #21 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\SetSolicitorFromDomain->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #22 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #23 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #24 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(63): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #25 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Auth\\Middleware\\Authenticate->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #26 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(87): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #27 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #28 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(48): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #29 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #30 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(120): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #31 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest(Object(Illuminate\\Http\\Request), Object(Illuminate\\Session\\Store), Object(Closure)) #32 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Session\\Middleware\\StartSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #33 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(36): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #34 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #35 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(74): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #36 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #37 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #38 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(821): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #39 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(800): Illuminate\\Routing\\Router->runRouteWithinStack(Object(Illuminate\\Routing\\Route), Object(Illuminate\\Http\\Request)) #40 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(764): Illuminate\\Routing\\Router->runRoute(Object(Illuminate\\Http\\Request), Object(Illuminate\\Routing\\Route)) #41 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(753): Illuminate\\Routing\\Router->dispatchToRoute(Object(Illuminate\\Http\\Request)) #42 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(200): Illuminate\\Routing\\Router->dispatch(Object(Illuminate\\Http\\Request)) #43 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Kernel->{closure:Illuminate\\Foundation\\Http\\Kernel::dispatchToRouter():197}(Object(Illuminate\\Http\\Request)) #44 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/FlushEventsMiddleware.php(13): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #45 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\FlushEventsMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #46 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #47 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestIpMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #48 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(31): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #49 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #50 /home/fintrixorcouk/public_html/ha/vendor/livewire/livewire/src/Features/SupportDisablingBackButtonCache/DisableBackButtonCacheMiddleware.php(19): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #51 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Livewire\\Features\\SupportDisablingBackButtonCache\\DisableBackButtonCacheMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #52 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #53 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #54 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #55 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #56 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #57 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #58 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #59 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #60 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(109): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #61 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #62 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(61): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #63 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\HandleCors->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #64 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(58): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #65 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #66 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/InvokeDeferredCallbacks.php(22): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #67 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\InvokeDeferredCallbacks->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #68 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePathEncoding.php(26): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #69 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePathEncoding->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #70 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Middleware.php(79): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #71 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Tracing\\Middleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #72 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #73 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #74 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request)) #75 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(1220): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request)) #76 /home/fintrixorcouk/public_html/ha/public/index.php(20): Illuminate\\Foundation\\Application->handleRequest(Object(Illuminate\\Http\\Request)) #77 {main} "} [2026-08-13 09:10:35] production.ERROR: Unable to retrieve the file_size for file at location: contact-attachments/48/image002.jpg. {"userId":37,"exception":"[object] (League\\Flysystem\\UnableToRetrieveMetadata(code: 0): Unable to retrieve the file_size for file at location: contact-attachments/48/image002.jpg. at /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/UnableToRetrieveMetadata.php:49) [stacktrace] #0 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/UnableToRetrieveMetadata.php(39): League\\Flysystem\\UnableToRetrieveMetadata::create('contact-attachm...', 'file_size', '', NULL) #1 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem-local/LocalFilesystemAdapter.php(449): League\\Flysystem\\UnableToRetrieveMetadata::fileSize('contact-attachm...', '') #2 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/Filesystem.php(166): League\\Flysystem\\Local\\LocalFilesystemAdapter->fileSize('contact-attachm...') #3 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php(644): League\\Flysystem\\Filesystem->fileSize('contact-attachm...') #4 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php(334): Illuminate\\Filesystem\\FilesystemAdapter->size('contact-attachm...') #5 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Contact/AttachmentDownloadController.php(31): Illuminate\\Filesystem\\FilesystemAdapter->response('contact-attachm...', 'image002.jpg', Array) #6 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(46): App\\Http\\Controllers\\Contact\\AttachmentDownloadController->preview(Object(Illuminate\\Http\\Request), Object(App\\Models\\Contact\\Hub\\ContactMessageAttachment)) #7 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(21): Illuminate\\Routing\\ControllerDispatcher->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Contact\\AttachmentDownloadController), 'preview') #8 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingRoutingDispatcher.php(35): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->{closure:Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing::dispatch():20}() #9 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(20): Sentry\\Laravel\\Tracing\\Routing\\TracingRoutingDispatcher->wrapRouteDispatch(Object(Closure), Object(Illuminate\\Routing\\Route)) #10 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(265): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Contact\\AttachmentDownloadController), 'preview') #11 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(211): Illuminate\\Routing\\Route->runController() #12 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(822): Illuminate\\Routing\\Route->run() #13 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Routing\\Router->{closure:Illuminate\\Routing\\Router::runRouteWithinStack():821}(Object(Illuminate\\Http\\Request)) #14 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authorize.php(59): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #15 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Auth\\Middleware\\Authorize->handle(Object(Illuminate\\Http\\Request), Object(Closure), 'inbox.view') #16 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/EnsureUserBelongsToSolicitor.php(32): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #17 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\EnsureUserBelongsToSolicitor->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #18 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/PassTenantThroughToView.php(17): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #19 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\PassTenantThroughToView->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #20 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/SetSolicitorFromDomain.php(49): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #21 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\SetSolicitorFromDomain->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #22 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #23 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #24 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(63): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #25 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Auth\\Middleware\\Authenticate->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #26 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(87): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #27 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #28 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(48): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #29 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #30 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(120): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #31 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest(Object(Illuminate\\Http\\Request), Object(Illuminate\\Session\\Store), Object(Closure)) #32 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Session\\Middleware\\StartSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #33 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(36): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #34 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #35 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(74): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #36 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #37 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #38 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(821): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #39 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(800): Illuminate\\Routing\\Router->runRouteWithinStack(Object(Illuminate\\Routing\\Route), Object(Illuminate\\Http\\Request)) #40 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(764): Illuminate\\Routing\\Router->runRoute(Object(Illuminate\\Http\\Request), Object(Illuminate\\Routing\\Route)) #41 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(753): Illuminate\\Routing\\Router->dispatchToRoute(Object(Illuminate\\Http\\Request)) #42 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(200): Illuminate\\Routing\\Router->dispatch(Object(Illuminate\\Http\\Request)) #43 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Kernel->{closure:Illuminate\\Foundation\\Http\\Kernel::dispatchToRouter():197}(Object(Illuminate\\Http\\Request)) #44 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/FlushEventsMiddleware.php(13): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #45 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\FlushEventsMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #46 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #47 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestIpMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #48 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(31): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #49 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #50 /home/fintrixorcouk/public_html/ha/vendor/livewire/livewire/src/Features/SupportDisablingBackButtonCache/DisableBackButtonCacheMiddleware.php(19): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #51 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Livewire\\Features\\SupportDisablingBackButtonCache\\DisableBackButtonCacheMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #52 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #53 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #54 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #55 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #56 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #57 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #58 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #59 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #60 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(109): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #61 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #62 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(61): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #63 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\HandleCors->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #64 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(58): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #65 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #66 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/InvokeDeferredCallbacks.php(22): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #67 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\InvokeDeferredCallbacks->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #68 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePathEncoding.php(26): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #69 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePathEncoding->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #70 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Middleware.php(79): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #71 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Tracing\\Middleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #72 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #73 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #74 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request)) #75 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(1220): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request)) #76 /home/fintrixorcouk/public_html/ha/public/index.php(20): Illuminate\\Foundation\\Application->handleRequest(Object(Illuminate\\Http\\Request)) #77 {main} "} [2026-08-13 09:10:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:10:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:11:05] production.INFO: AutoTranscribeRecordingJob: submitted recording 3718 → AssemblyAI 0f0a6161-015e-4a96-9c63-049bf2fdb058 [2026-08-13 09:12:05] production.DEBUG: CheckTranscriptionStatusJob: recording 3718 → AssemblyAI status=completed (check #0) [2026-08-13 09:12:05] production.INFO: CheckTranscriptionStatusJob: completed for recording 3718 after 0 checks. [2026-08-13 09:12:06] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3718. {"status":404,"body":"Not found"} [2026-08-13 09:12:06] production.INFO: ClassifyAndScoreCallJob: skipping recording 3718 — too short to classify (duration=29s, words=35). [2026-08-13 09:12:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 09:12:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 09:13:54] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 09:15:29] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA81432f795bb502d4795e7804c0fa0380","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5346"} [2026-08-13 09:15:29] production.DEBUG: TwilioController: handleOutbound {"call_id":5346,"CallSid":"CA81432f795bb502d4795e7804c0fa0380","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA81432f795bb502d4795e7804c0fa0380","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5346"}} [2026-08-13 09:15:42] production.INFO: AutoTranscribeRecordingJob: submitted recording 3719 → AssemblyAI 5cc57c00-0cc3-4306-95be-1c3205ed5f07 [2026-08-13 09:16:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 09:16:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:16:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 09:16:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 09:16:43] production.DEBUG: CheckTranscriptionStatusJob: recording 3719 → AssemblyAI status=completed (check #0) [2026-08-13 09:16:43] production.INFO: CheckTranscriptionStatusJob: completed for recording 3719 after 0 checks. [2026-08-13 09:16:43] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3719. {"status":404,"body":"Not found"} [2026-08-13 09:16:43] production.INFO: ClassifyAndScoreCallJob: skipping recording 3719 — too short to classify (duration=5s, words=5). [2026-08-13 09:16:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 09:17:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 09:18:17] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17003 (client 1410, 1 handler(s)). [2026-08-13 09:18:25] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA77af121e2b82191133a4820249f9e75f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5347"} [2026-08-13 09:18:25] production.DEBUG: TwilioController: handleOutbound {"call_id":5347,"CallSid":"CA77af121e2b82191133a4820249f9e75f","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA77af121e2b82191133a4820249f9e75f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5347"}} [2026-08-13 09:18:26] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17035 (client 1410, 1 handler(s)). [2026-08-13 09:18:38] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17036 (client 1006, 1 handler(s)). [2026-08-13 09:18:47] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 16986 (client 1413, 1 handler(s)). [2026-08-13 09:19:05] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 16955 (client 1342, 1 handler(s)). [2026-08-13 09:19:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 09:19:40] production.INFO: AutoTranscribeRecordingJob: submitted recording 3720 → AssemblyAI d47493f7-8311-4006-ac2c-2e6eaccfd6ff [2026-08-13 09:19:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 09:19:54] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 09:20:41] production.DEBUG: CheckTranscriptionStatusJob: recording 3720 → AssemblyAI status=completed (check #0) [2026-08-13 09:20:41] production.INFO: CheckTranscriptionStatusJob: completed for recording 3720 after 0 checks. [2026-08-13 09:20:41] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3720. {"status":404,"body":"Not found"} [2026-08-13 09:20:42] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3720 [2026-08-13 09:20:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 09:26:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:26:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:26:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:26:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:27:35] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA6dae07c9736d14bed6fd5d033c85c011","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5348"} [2026-08-13 09:27:35] production.DEBUG: TwilioController: handleOutbound {"call_id":5348,"CallSid":"CA6dae07c9736d14bed6fd5d033c85c011","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA6dae07c9736d14bed6fd5d033c85c011","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5348"}} [2026-08-13 09:28:02] production.INFO: AutoTranscribeRecordingJob: submitted recording 3721 → AssemblyAI 97af958a-61ee-40fe-8f3d-a7a6c825b2a2 [2026-08-13 09:29:02] production.DEBUG: CheckTranscriptionStatusJob: recording 3721 → AssemblyAI status=completed (check #0) [2026-08-13 09:29:02] production.INFO: CheckTranscriptionStatusJob: completed for recording 3721 after 0 checks. [2026-08-13 09:29:03] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3721. {"status":404,"body":"Not found"} [2026-08-13 09:29:03] production.INFO: ClassifyAndScoreCallJob: skipping recording 3721 — too short to classify (duration=17s, words=29). [2026-08-13 09:29:24] production.INFO: ClassifyInboundEmailJob: message 17058 classified as 'dsar_response' (high). [2026-08-13 09:29:25] production.INFO: FindRelatedDsarJob: message 17058 matched via regex reference 'DSAR-20260715-DD9AE5' → DSAR 3943. [2026-08-13 09:29:27] production.INFO: FindRelatedDsarJob: message 17058 response_type=acknowledgement. [2026-08-13 09:29:27] production.INFO: FindRelatedDsarJob: message 17058 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=3943). [2026-08-13 09:29:27] production.INFO: FindRelatedDsarJob: message 17058 auto-set DSAR 3943 status → acknowledged (response_type=acknowledgement). [2026-08-13 09:30:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:32:07] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA4860958a0b013b31afdf3ebeda0a3854","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5349"} [2026-08-13 09:32:07] production.DEBUG: TwilioController: handleOutbound {"call_id":5349,"CallSid":"CA4860958a0b013b31afdf3ebeda0a3854","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA4860958a0b013b31afdf3ebeda0a3854","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5349"}} [2026-08-13 09:32:11] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"cwzV51NxKbu5FX+WtRyaaRaiPFY=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} [2026-08-13 09:33:47] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAb26ecf954b8c1cb6bb0a55c9db7d6e74","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5350"} [2026-08-13 09:33:47] production.DEBUG: TwilioController: handleOutbound {"call_id":5350,"CallSid":"CAb26ecf954b8c1cb6bb0a55c9db7d6e74","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAb26ecf954b8c1cb6bb0a55c9db7d6e74","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5350"}} [2026-08-13 09:33:49] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"+oBMTn8TrkWcJD9qpdOQK+3FxiA=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} [2026-08-13 09:34:27] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAf6cd3146207559b1cb766c174b8bc8d0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5351"} [2026-08-13 09:34:27] production.DEBUG: TwilioController: handleOutbound {"call_id":5351,"CallSid":"CAf6cd3146207559b1cb766c174b8bc8d0","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAf6cd3146207559b1cb766c174b8bc8d0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5351"}} [2026-08-13 09:34:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:35:24] production.INFO: AutoTranscribeRecordingJob: submitted recording 3722 → AssemblyAI 4e459228-6049-4ccc-aaed-16a6e92dfcb8 [2026-08-13 09:35:40] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA1fc6188973d8597ef6207caea9ecc11c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5352"} [2026-08-13 09:35:40] production.DEBUG: TwilioController: handleOutbound {"call_id":5352,"CallSid":"CA1fc6188973d8597ef6207caea9ecc11c","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA1fc6188973d8597ef6207caea9ecc11c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5352"}} [2026-08-13 09:35:52] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA8f49018b2cbe8ddbb01de93b86f3461e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5353"} [2026-08-13 09:35:52] production.DEBUG: TwilioController: handleOutbound {"call_id":5353,"CallSid":"CA8f49018b2cbe8ddbb01de93b86f3461e","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA8f49018b2cbe8ddbb01de93b86f3461e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5353"}} [2026-08-13 09:35:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:36:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 09:36:25] production.DEBUG: CheckTranscriptionStatusJob: recording 3722 → AssemblyAI status=completed (check #0) [2026-08-13 09:36:25] production.INFO: CheckTranscriptionStatusJob: completed for recording 3722 after 0 checks. [2026-08-13 09:36:25] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3722. {"status":404,"body":"Not found"} [2026-08-13 09:36:26] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3722 [2026-08-13 09:36:52] production.INFO: AutoTranscribeRecordingJob: submitted recording 3723 → AssemblyAI bb88ea28-a944-4e02-bd74-adf2e5ee90bd [2026-08-13 09:36:52] production.INFO: AutoTranscribeRecordingJob: submitted recording 3724 → AssemblyAI 5e052515-08e6-489b-bab8-057e431c4b03 [2026-08-13 09:36:57] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:37:09] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA357ef2ecf6f3b8869253d00aa92a672b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5354"} [2026-08-13 09:37:09] production.DEBUG: TwilioController: handleOutbound {"call_id":5354,"CallSid":"CA357ef2ecf6f3b8869253d00aa92a672b","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA357ef2ecf6f3b8869253d00aa92a672b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5354"}} [2026-08-13 09:37:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 09:37:35] production.DEBUG: temp/dsar-merged-ad9a6aa7-04f2-4ad4-8b6c-b0c1b39a0eaa.pdf [2026-08-13 09:37:38] production.DEBUG: temp/dsar-merged-a836206d-6251-4930-924a-383a2cd50cad.pdf [2026-08-13 09:37:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 09:37:52] production.DEBUG: CheckTranscriptionStatusJob: recording 3723 → AssemblyAI status=completed (check #0) [2026-08-13 09:37:52] production.INFO: CheckTranscriptionStatusJob: completed for recording 3723 after 0 checks. [2026-08-13 09:37:52] production.DEBUG: CheckTranscriptionStatusJob: recording 3724 → AssemblyAI status=completed (check #0) [2026-08-13 09:37:52] production.INFO: CheckTranscriptionStatusJob: completed for recording 3724 after 0 checks. [2026-08-13 09:37:53] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3723. {"status":404,"body":"Not found"} [2026-08-13 09:37:53] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3724. {"status":404,"body":"Not found"} [2026-08-13 09:37:53] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3723 [2026-08-13 09:37:54] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3724 [2026-08-13 09:38:12] production.INFO: AutoTranscribeRecordingJob: submitted recording 3725 → AssemblyAI cf8e9080-b742-4883-9246-d56587dc676c [2026-08-13 09:38:36] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3723. {"total_score":4,"risk_rating":"high_risk","has_sections":true} [2026-08-13 09:38:48] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:39:12] production.DEBUG: CheckTranscriptionStatusJob: recording 3725 → AssemblyAI status=completed (check #0) [2026-08-13 09:39:12] production.INFO: CheckTranscriptionStatusJob: completed for recording 3725 after 0 checks. [2026-08-13 09:39:13] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3725. {"status":404,"body":"Not found"} [2026-08-13 09:39:14] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3725 [2026-08-13 09:39:46] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3725. {"total_score":3,"risk_rating":"high_risk","has_sections":true} [2026-08-13 09:40:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:41:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:41:24] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA0630242eb74fe1a13d5ba6c20416d71f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5355"} [2026-08-13 09:41:24] production.DEBUG: TwilioController: handleOutbound {"call_id":5355,"CallSid":"CA0630242eb74fe1a13d5ba6c20416d71f","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA0630242eb74fe1a13d5ba6c20416d71f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5355"}} [2026-08-13 09:41:39] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAb9d1b6ba85eb1c4f954a3cbf5308bee8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5356"} [2026-08-13 09:41:39] production.DEBUG: TwilioController: handleOutbound {"call_id":5356,"CallSid":"CAb9d1b6ba85eb1c4f954a3cbf5308bee8","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAb9d1b6ba85eb1c4f954a3cbf5308bee8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5356"}} [2026-08-13 09:41:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:42:25] production.INFO: AutoTranscribeRecordingJob: submitted recording 3726 → AssemblyAI 5fe618b0-e7b3-49ac-a05f-2a121e1796a4 [2026-08-13 09:42:35] production.INFO: AutoTranscribeRecordingJob: submitted recording 3727 → AssemblyAI 70f5ebfe-aea4-4672-a41f-b6b68f312348 [2026-08-13 09:42:59] production.INFO: ExtractMessageAttachmentsJob: attachment 11250 (image001.png) skipped — unsupported type. [2026-08-13 09:42:59] production.INFO: ExtractMessageAttachmentsJob: attachment 11251 (image002.png) skipped — unsupported type. [2026-08-13 09:43:02] production.INFO: ClassifyInboundEmailJob: message 17072 classified as 'dsar_response' (high). [2026-08-13 09:43:03] production.INFO: FindRelatedDsarJob: message 17072 — dsar_ref='', inst_ref=''. [2026-08-13 09:43:26] production.DEBUG: CheckTranscriptionStatusJob: recording 3726 → AssemblyAI status=completed (check #0) [2026-08-13 09:43:26] production.INFO: CheckTranscriptionStatusJob: completed for recording 3726 after 0 checks. [2026-08-13 09:43:26] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3726. {"status":404,"body":"Not found"} [2026-08-13 09:43:26] production.INFO: FindRelatedDsarJob: message 17072 — AI matcher dsar_id=, confidence=low. [2026-08-13 09:43:27] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3726 [2026-08-13 09:43:29] production.INFO: FindRelatedDsarJob: message 17072 response_type=data_provided. [2026-08-13 09:43:29] production.INFO: FindRelatedDsarJob: message 17072 → triage_queue=dsar_evidence (response_type=data_provided, dsar_id=none). [2026-08-13 09:43:29] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11250 — skipped as small image (7672 bytes), likely signature/logo. [2026-08-13 09:43:29] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11251 — pages=0, large=no. [2026-08-13 09:43:33] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11251 — file=image002.png, is_dsar_document=, confidence=high. [2026-08-13 09:43:33] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11251 — skipped: verify: not a DSAR document (high confidence). [2026-08-13 09:43:36] production.DEBUG: CheckTranscriptionStatusJob: recording 3727 → AssemblyAI status=completed (check #0) [2026-08-13 09:43:36] production.INFO: CheckTranscriptionStatusJob: completed for recording 3727 after 0 checks. [2026-08-13 09:43:36] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3727. {"status":404,"body":"Not found"} [2026-08-13 09:43:36] production.INFO: ClassifyAndScoreCallJob: skipping recording 3727 — too short to classify (duration=29s, words=92). [2026-08-13 09:44:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 09:45:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:46:43] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA5776ea9fee5d5356880fd67058ef5962","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0E1Nzc2ZWE5ZmVlNWQ1MzU2ODgwZmQ2NzA1OGVmNTk2MiIsImZyb20iOiIrNDQ3NDM2MDUwNjg5IiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NjYxMDgwMyJ9.FHXbS9yngqoTjFZnYHs900ie088N6XLCmpf7zfrtHvkBwOxv0oAhI8fIkoa0bczvbqVwcuKGQ249EjlAXjsswA%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447436050689","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447436050689","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 09:47:09] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA5776ea9fee5d5356880fd67058ef5962","DialCallSid":"CAdb0e88bb14f2fe90878ba4b009bbe964","DialCallStatus":"no-answer","DialCallDuration":null} [2026-08-13 09:48:02] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAb190905792ad00cd4b0f382bf32c3ce3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5358"} [2026-08-13 09:48:02] production.DEBUG: TwilioController: handleOutbound {"call_id":5358,"CallSid":"CAb190905792ad00cd4b0f382bf32c3ce3","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAb190905792ad00cd4b0f382bf32c3ce3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5358"}} [2026-08-13 09:49:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 09:51:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:51:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:52:05] production.INFO: ExtractMessageAttachmentsJob: attachment 11252 (~WRD3292.jpg) skipped — unsupported type. [2026-08-13 09:52:05] production.INFO: ExtractMessageAttachmentsJob: attachment 11253 (image001.png) skipped — unsupported type. [2026-08-13 09:52:05] production.INFO: ExtractMessageAttachmentsJob: attachment 11254 (image002.png) skipped — unsupported type. [2026-08-13 09:52:05] production.INFO: ExtractMessageAttachmentsJob: attachment 11255 (image003.png) skipped — unsupported type. [2026-08-13 09:52:05] production.INFO: ExtractMessageAttachmentsJob: attachment 11256 (image004.png) skipped — unsupported type. [2026-08-13 09:52:07] production.INFO: ClassifyInboundEmailJob: message 17077 classified as 'dsar_response' (high). [2026-08-13 09:52:07] production.INFO: FindRelatedDsarJob: message 17077 matched via regex reference 'DSAR-20260813-0198A6' → DSAR 4220. [2026-08-13 09:52:09] production.INFO: FindRelatedDsarJob: message 17077 response_type=no_record. [2026-08-13 09:52:09] production.INFO: FindRelatedDsarJob: message 17077 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=4220). [2026-08-13 09:52:09] production.INFO: FindRelatedDsarJob: message 17077 auto-set DSAR 4220 status → no records (response_type=no_record). [2026-08-13 09:52:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 09:52:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:52:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:52:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 09:52:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 09:52:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 09:53:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:53:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:54:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:55:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:55:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 09:58:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 10:00:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:00:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:00:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:00:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 10:00:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:01:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 10:01:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:02:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:02:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:02:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 10:02:57] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:03:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 10:03:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 10:04:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 10:05:43] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA76208c47506d81fea85084562d8012ae","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5359"} [2026-08-13 10:05:43] production.DEBUG: TwilioController: handleOutbound {"call_id":5359,"CallSid":"CA76208c47506d81fea85084562d8012ae","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA76208c47506d81fea85084562d8012ae","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5359"}} [2026-08-13 10:05:57] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CAb869f1d3ad31f1f47594413bcd91452e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5360"} [2026-08-13 10:05:57] production.DEBUG: TwilioController: handleOutbound {"call_id":5360,"CallSid":"CAb869f1d3ad31f1f47594413bcd91452e","From":"client:agent_production_28","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CAb869f1d3ad31f1f47594413bcd91452e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5360"}} [2026-08-13 10:06:58] production.INFO: AutoTranscribeRecordingJob: submitted recording 3728 → AssemblyAI 29dc8f5b-79c4-46ef-9592-011dfc3140f7 [2026-08-13 10:07:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 10:07:48] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 10:07:59] production.DEBUG: CheckTranscriptionStatusJob: recording 3728 → AssemblyAI status=completed (check #0) [2026-08-13 10:07:59] production.INFO: CheckTranscriptionStatusJob: completed for recording 3728 after 0 checks. [2026-08-13 10:08:00] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3728. {"status":404,"body":"Not found"} [2026-08-13 10:08:02] production.DEBUG: ClassifyAndScoreCallJob: classification=voicemail for recording 3728 [2026-08-13 10:08:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:08:36] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CAe875e2251d3f80e8afd4b102cd2b3dcf","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5361"} [2026-08-13 10:08:36] production.DEBUG: TwilioController: handleOutbound {"call_id":5361,"CallSid":"CAe875e2251d3f80e8afd4b102cd2b3dcf","From":"client:agent_production_37","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CAe875e2251d3f80e8afd4b102cd2b3dcf","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5361"}} [2026-08-13 10:08:46] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA14d4648408060b1628b025823e6c6b7b","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0ExNGQ0NjQ4NDA4MDYwYjE2MjhiMDI1ODIzZTZjNmI3YiIsImZyb20iOiIrNDQ3NzA4NTU5NTE1IiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NjYxMjEyNSJ9.jkdUopnTuJ3DHlaf3-mF7p6mLc76mW3RgNQJEozxKlKAPFRM_u_fg8Iq7BrwlbETkvImQCvZjP1C4tqqEwNGhg%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447708559515","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447708559515","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 10:08:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:10:04] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA14d4648408060b1628b025823e6c6b7b","DialCallSid":"CA54b9239db8f322c8ed25d1e49e8ea91c","DialCallStatus":"completed","DialCallDuration":"61"} [2026-08-13 10:10:11] production.INFO: AutoTranscribeRecordingJob: submitted recording 3729 → AssemblyAI 67391aa1-ebdb-4efa-a931-7aa01ea326ef [2026-08-13 10:10:43] production.INFO: AutoTranscribeRecordingJob: submitted recording 3730 → AssemblyAI 2f13d1fa-1dd2-4be7-9daa-e05172dbf24c [2026-08-13 10:10:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 10:11:11] production.DEBUG: CheckTranscriptionStatusJob: recording 3729 → AssemblyAI status=completed (check #0) [2026-08-13 10:11:11] production.INFO: CheckTranscriptionStatusJob: completed for recording 3729 after 0 checks. [2026-08-13 10:11:12] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3729. {"status":404,"body":"Not found"} [2026-08-13 10:11:12] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=evidence) for recording 3729. [2026-08-13 10:11:31] production.INFO: AutoTranscribeRecordingJob: submitted recording 3731 → AssemblyAI 6552406a-8a51-43d6-a30d-43620c4381b5 [2026-08-13 10:11:44] production.DEBUG: CheckTranscriptionStatusJob: recording 3730 → AssemblyAI status=completed (check #0) [2026-08-13 10:11:44] production.INFO: CheckTranscriptionStatusJob: completed for recording 3730 after 0 checks. [2026-08-13 10:11:45] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3730. {"status":404,"body":"Not found"} [2026-08-13 10:11:45] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=institution) for recording 3730. [2026-08-13 10:12:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 10:12:33] production.DEBUG: CheckTranscriptionStatusJob: recording 3731 → AssemblyAI status=completed (check #0) [2026-08-13 10:12:33] production.INFO: CheckTranscriptionStatusJob: completed for recording 3731 after 0 checks. [2026-08-13 10:12:33] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3731. {"status":404,"body":"Not found"} [2026-08-13 10:12:34] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3731 [2026-08-13 10:13:12] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3731. {"total_score":10,"risk_rating":"high_risk","has_sections":true} [2026-08-13 10:13:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 10:14:06] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3731 [2026-08-13 10:14:42] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3731. {"total_score":12,"risk_rating":"high_risk","has_sections":true} [2026-08-13 10:19:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:19:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:19:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:20:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:20:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:20:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:20:40] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":"Belfast City","ToZip":null,"CallSid":"CA29d415451fafd0033ea05d3d9b076bf7","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0EyOWQ0MTU0NTFmYWZkMDAzM2VhMDVkM2Q5YjA3NmJmNyIsImZyb20iOiIrNDQyODkwODkxODcwIiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjYxMjgzOSJ9.eWDpB6_ar9xMbsxr8bwUTBVU2pq9M4uSlAVZeMKKZbDv47C2PenYxWmp8qQI1T_F2SyiJ7VCnjlTLk57qrdjhw%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+442890891870","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+442890891870","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":"Belfast City"} [2026-08-13 10:20:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 10:21:06] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA29d415451fafd0033ea05d3d9b076bf7","DialCallSid":"CA8b3a7fce70c158a9f46578d007aa4467","DialCallStatus":"no-answer","DialCallDuration":null} [2026-08-13 10:21:20] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA29d415451fafd0033ea05d3d9b076bf7","DialCallSid":null,"DialCallStatus":null,"DialCallDuration":null} [2026-08-13 10:21:23] production.INFO: AutoTranscribeRecordingJob: submitted recording 3732 → AssemblyAI 7127dc79-9751-4916-8e1c-d3a97c7b1165 [2026-08-13 10:22:24] production.DEBUG: CheckTranscriptionStatusJob: recording 3732 → AssemblyAI status=completed (check #0) [2026-08-13 10:22:24] production.INFO: CheckTranscriptionStatusJob: completed for recording 3732 after 0 checks. [2026-08-13 10:22:24] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3732. {"status":404,"body":"Not found"} [2026-08-13 10:22:24] production.WARNING: ClassifyAndScoreCallJob: no completed transcript for recording 3732. [2026-08-13 10:24:02] production.INFO: ClassifyInboundEmailJob: message 17081 classified as 'generic' (high). [2026-08-13 10:24:27] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17081 (client 1190, 1 handler(s)). [2026-08-13 10:24:38] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAab65bb81f4701f3886177cafb79f2d83","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5364"} [2026-08-13 10:24:38] production.DEBUG: TwilioController: handleOutbound {"call_id":5364,"CallSid":"CAab65bb81f4701f3886177cafb79f2d83","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAab65bb81f4701f3886177cafb79f2d83","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5364"}} [2026-08-13 10:25:18] production.INFO: AutoTranscribeRecordingJob: submitted recording 3733 → AssemblyAI aab1c594-2d6b-4c30-9ff1-74021268c5d9 [2026-08-13 10:25:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 10:25:46] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAc40414657bfdeabfa46bfa4bd7eae40b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5365"} [2026-08-13 10:25:46] production.DEBUG: TwilioController: handleOutbound {"call_id":5365,"CallSid":"CAc40414657bfdeabfa46bfa4bd7eae40b","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAc40414657bfdeabfa46bfa4bd7eae40b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5365"}} [2026-08-13 10:26:18] production.DEBUG: CheckTranscriptionStatusJob: recording 3733 → AssemblyAI status=completed (check #0) [2026-08-13 10:26:18] production.INFO: CheckTranscriptionStatusJob: completed for recording 3733 after 0 checks. [2026-08-13 10:26:19] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3733. {"status":404,"body":"Not found"} [2026-08-13 10:26:20] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3733 [2026-08-13 10:26:46] production.INFO: AutoTranscribeRecordingJob: submitted recording 3734 → AssemblyAI 65ac511d-48b6-4f10-8719-7e70d8286d5b [2026-08-13 10:26:48] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAa8ae4b6e0205397d006aac02252e6f9d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5366"} [2026-08-13 10:26:48] production.DEBUG: TwilioController: handleOutbound {"call_id":5366,"CallSid":"CAa8ae4b6e0205397d006aac02252e6f9d","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAa8ae4b6e0205397d006aac02252e6f9d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5366"}} [2026-08-13 10:27:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 10:27:46] production.DEBUG: CheckTranscriptionStatusJob: recording 3734 → AssemblyAI status=completed (check #0) [2026-08-13 10:27:46] production.INFO: CheckTranscriptionStatusJob: completed for recording 3734 after 0 checks. [2026-08-13 10:27:47] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3734. {"status":404,"body":"Not found"} [2026-08-13 10:27:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 10:27:48] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3734 [2026-08-13 10:28:02] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA20e99d29d456f63e69d74737c7f932e3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5367"} [2026-08-13 10:28:02] production.DEBUG: TwilioController: handleOutbound {"call_id":5367,"CallSid":"CA20e99d29d456f63e69d74737c7f932e3","From":"client:agent_production_37","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA20e99d29d456f63e69d74737c7f932e3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5367"}} [2026-08-13 10:28:59] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA84b4201fad7d4a35ef899e5af7f728ca","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5368"} [2026-08-13 10:28:59] production.DEBUG: TwilioController: handleOutbound {"call_id":5368,"CallSid":"CA84b4201fad7d4a35ef899e5af7f728ca","From":"client:agent_production_28","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA84b4201fad7d4a35ef899e5af7f728ca","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5368"}} [2026-08-13 10:29:03] production.INFO: AutoTranscribeRecordingJob: submitted recording 3735 → AssemblyAI 50d72f5c-fd00-48c1-96db-13603432bc2f [2026-08-13 10:30:04] production.DEBUG: CheckTranscriptionStatusJob: recording 3735 → AssemblyAI status=completed (check #0) [2026-08-13 10:30:04] production.INFO: CheckTranscriptionStatusJob: completed for recording 3735 after 0 checks. [2026-08-13 10:30:04] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3735. {"status":404,"body":"Not found"} [2026-08-13 10:30:05] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3735 [2026-08-13 10:31:23] production.INFO: ClassifyInboundEmailJob: message 17090 classified as 'dsar_response' (high). [2026-08-13 10:31:23] production.INFO: FindRelatedDsarJob: message 17090 matched via regex reference 'DSAR-20260812-8006E8' → DSAR 4208. [2026-08-13 10:31:24] production.INFO: FindRelatedDsarJob: message 17090 response_type=no_record. [2026-08-13 10:31:24] production.INFO: FindRelatedDsarJob: message 17090 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=4208). [2026-08-13 10:31:24] production.INFO: FindRelatedDsarJob: message 17090 auto-set DSAR 4208 status → no records (response_type=no_record). [2026-08-13 10:32:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:32:34] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA399cdb1b6a18bd8e8d1d89ec66f0e65b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5369"} [2026-08-13 10:32:34] production.DEBUG: TwilioController: handleOutbound {"call_id":5369,"CallSid":"CA399cdb1b6a18bd8e8d1d89ec66f0e65b","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA399cdb1b6a18bd8e8d1d89ec66f0e65b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5369"}} [2026-08-13 10:33:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:33:46] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":"Glasgow","ToZip":null,"CallSid":"CAf3da4287261ab5d3b8c58e3b1352e5ed","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FmM2RhNDI4NzI2MWFiNWQzYjhjNThlM2IxMzUyZTVlZCIsImZyb20iOiIrNDQxNDEyMzI0MDAwIiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NjYxMzYyNiJ9.hN3HYwhLEGC_l1ig56ToG0CZbTVpJBvgSpjEwusuESfhVfkrAo7S8ufgTpphL8lkqY0_OfrN1r3cPKjSVBWOKQ%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+441412324000","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+441412324000","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":"Glasgow"} [2026-08-13 10:34:17] production.INFO: AutoTranscribeRecordingJob: submitted recording 3736 → AssemblyAI 0a3a74e1-af2c-48fb-a0a9-d727ad5347ea [2026-08-13 10:34:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:35:17] production.DEBUG: CheckTranscriptionStatusJob: recording 3736 → AssemblyAI status=completed (check #0) [2026-08-13 10:35:17] production.INFO: CheckTranscriptionStatusJob: completed for recording 3736 after 0 checks. [2026-08-13 10:35:18] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3736. {"status":404,"body":"Not found"} [2026-08-13 10:35:19] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3736 [2026-08-13 10:35:41] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CAf3da4287261ab5d3b8c58e3b1352e5ed","DialCallSid":"CA821693ff9437b51b0d965130b17b1eef","DialCallStatus":"completed","DialCallDuration":"110"} [2026-08-13 10:35:50] production.INFO: AutoTranscribeRecordingJob: submitted recording 3737 → AssemblyAI 5d64c31d-6a85-493a-8aec-c64e068f5582 [2026-08-13 10:36:32] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAad414a10fc7d135cbaeb16614cb06255","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5371"} [2026-08-13 10:36:32] production.DEBUG: TwilioController: handleOutbound {"call_id":5371,"CallSid":"CAad414a10fc7d135cbaeb16614cb06255","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAad414a10fc7d135cbaeb16614cb06255","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5371"}} [2026-08-13 10:36:50] production.DEBUG: CheckTranscriptionStatusJob: recording 3737 → AssemblyAI status=completed (check #0) [2026-08-13 10:36:50] production.INFO: CheckTranscriptionStatusJob: completed for recording 3737 after 0 checks. [2026-08-13 10:36:51] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3737. {"status":404,"body":"Not found"} [2026-08-13 10:36:51] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=evidence) for recording 3737. [2026-08-13 10:37:21] production.INFO: AutoTranscribeRecordingJob: submitted recording 3738 → AssemblyAI b388ab07-8baf-4a08-b21b-aaa858c785e9 [2026-08-13 10:37:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 10:38:22] production.DEBUG: CheckTranscriptionStatusJob: recording 3738 → AssemblyAI status=completed (check #0) [2026-08-13 10:38:22] production.INFO: CheckTranscriptionStatusJob: completed for recording 3738 after 0 checks. [2026-08-13 10:38:22] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3738. {"status":404,"body":"Not found"} [2026-08-13 10:38:22] production.INFO: ClassifyAndScoreCallJob: skipping recording 3738 — too short to classify (duration=24s, words=61). [2026-08-13 10:38:55] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA36b17da11be6e1b1d16bd65b681dc538","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5372"} [2026-08-13 10:38:55] production.DEBUG: TwilioController: handleOutbound {"call_id":5372,"CallSid":"CA36b17da11be6e1b1d16bd65b681dc538","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA36b17da11be6e1b1d16bd65b681dc538","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5372"}} [2026-08-13 10:38:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 10:39:32] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":"Glasgow","ToZip":null,"CallSid":"CA706450a2bbcff16dcd7d544374625ebd","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0E3MDY0NTBhMmJiY2ZmMTZkY2Q3ZDU0NDM3NDYyNWViZCIsImZyb20iOiIrNDQxNDE1NTQzMTk5IiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NjYxMzk3MSJ9.zoy_ccN7iaQBGQzuZK6SSis2EGyOuHavPcghxSCqwSa02hpO7Pub3wwOhL30Wgd7yXC9XhT04sHe1ICP0Meuzw%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+441415543199","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+441415543199","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":"Glasgow"} [2026-08-13 10:39:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 10:39:58] production.INFO: AutoTranscribeRecordingJob: submitted recording 3739 → AssemblyAI 52df64d3-fd75-4815-851c-140a5e570297 [2026-08-13 10:40:38] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA706450a2bbcff16dcd7d544374625ebd","DialCallSid":"CAc30fa2034a9864bc3cf76eb85ce58817","DialCallStatus":"completed","DialCallDuration":"61"} [2026-08-13 10:40:45] production.INFO: AutoTranscribeRecordingJob: submitted recording 3740 → AssemblyAI ed676031-6666-46ca-bc31-19280b13c2e2 [2026-08-13 10:40:59] production.DEBUG: CheckTranscriptionStatusJob: recording 3739 → AssemblyAI status=completed (check #0) [2026-08-13 10:40:59] production.INFO: CheckTranscriptionStatusJob: completed for recording 3739 after 0 checks. [2026-08-13 10:41:00] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3739. {"status":404,"body":"Not found"} [2026-08-13 10:41:01] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3739 [2026-08-13 10:41:33] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAc7e6dccb6613274372fb05eca78d0a79","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5374"} [2026-08-13 10:41:33] production.DEBUG: TwilioController: handleOutbound {"call_id":5374,"CallSid":"CAc7e6dccb6613274372fb05eca78d0a79","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAc7e6dccb6613274372fb05eca78d0a79","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5374"}} [2026-08-13 10:41:46] production.DEBUG: CheckTranscriptionStatusJob: recording 3740 → AssemblyAI status=completed (check #0) [2026-08-13 10:41:46] production.INFO: CheckTranscriptionStatusJob: completed for recording 3740 after 0 checks. [2026-08-13 10:41:46] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3740. {"status":404,"body":"Not found"} [2026-08-13 10:41:47] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=evidence) for recording 3740. [2026-08-13 10:42:26] production.INFO: AutoTranscribeRecordingJob: submitted recording 3741 → AssemblyAI b9f9c5bc-d010-45b2-a9e1-25cf64f4ac6e [2026-08-13 10:43:26] production.DEBUG: CheckTranscriptionStatusJob: recording 3741 → AssemblyAI status=completed (check #0) [2026-08-13 10:43:26] production.INFO: CheckTranscriptionStatusJob: completed for recording 3741 after 0 checks. [2026-08-13 10:43:27] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3741. {"status":404,"body":"Not found"} [2026-08-13 10:43:27] production.INFO: ClassifyAndScoreCallJob: skipping recording 3741 — too short to classify (duration=29s, words=94). [2026-08-13 10:43:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 10:43:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:43:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 10:44:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 10:44:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:44:08] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAa628b3bb463f664d8a95259a92e2b52e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5375"} [2026-08-13 10:44:08] production.DEBUG: TwilioController: handleOutbound {"call_id":5375,"CallSid":"CAa628b3bb463f664d8a95259a92e2b52e","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAa628b3bb463f664d8a95259a92e2b52e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5375"}} [2026-08-13 10:44:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 10:44:57] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:45:01] production.INFO: AutoTranscribeRecordingJob: submitted recording 3742 → AssemblyAI 1e58b70a-0143-4a4f-be28-e5729a6d2e12 [2026-08-13 10:45:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:45:53] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9704ed96db2cdc4ddca073852582e27c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5376"} [2026-08-13 10:45:53] production.DEBUG: TwilioController: handleOutbound {"call_id":5376,"CallSid":"CA9704ed96db2cdc4ddca073852582e27c","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9704ed96db2cdc4ddca073852582e27c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5376"}} [2026-08-13 10:45:56] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"oF8nu6Qj12wLCIbCZLbtEse5WOc=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} [2026-08-13 10:46:01] production.DEBUG: CheckTranscriptionStatusJob: recording 3742 → AssemblyAI status=completed (check #0) [2026-08-13 10:46:01] production.INFO: CheckTranscriptionStatusJob: completed for recording 3742 after 0 checks. [2026-08-13 10:46:02] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3742. {"status":404,"body":"Not found"} [2026-08-13 10:46:02] production.INFO: ClassifyAndScoreCallJob: skipping recording 3742 — too short to classify (duration=24s, words=71). [2026-08-13 10:46:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:46:29] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA10fe621264f7e2c3cef8681f79b30063","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5377"} [2026-08-13 10:46:29] production.DEBUG: TwilioController: handleOutbound {"call_id":5377,"CallSid":"CA10fe621264f7e2c3cef8681f79b30063","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA10fe621264f7e2c3cef8681f79b30063","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5377"}} [2026-08-13 10:46:33] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"YVAAPoVwbpB1gyXqCbfgV63bnAE=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} [2026-08-13 10:46:59] production.INFO: ClassifyInboundEmailJob: message 17103 classified as 'dsar_response' (high). [2026-08-13 10:46:59] production.INFO: FindRelatedDsarJob: message 17103 matched via regex reference 'DSAR-20260812-FD2196' → DSAR 4210. [2026-08-13 10:47:01] production.INFO: FindRelatedDsarJob: message 17103 response_type=acknowledgement. [2026-08-13 10:47:01] production.INFO: FindRelatedDsarJob: message 17103 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=4210). [2026-08-13 10:47:01] production.INFO: FindRelatedDsarJob: message 17103 auto-set DSAR 4210 status → acknowledged (response_type=acknowledgement). [2026-08-13 10:47:11] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6b9a8da874dfcd0ab51d275dba60a1c0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5378"} [2026-08-13 10:47:11] production.DEBUG: TwilioController: handleOutbound {"call_id":5378,"CallSid":"CA6b9a8da874dfcd0ab51d275dba60a1c0","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6b9a8da874dfcd0ab51d275dba60a1c0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5378"}} [2026-08-13 10:47:14] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"yj2j5OjtyoiM5+OPyLH9m7NE6Gk=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} [2026-08-13 10:47:43] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAb1fa6f442bdc6b5d103b1910bb81328d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5379"} [2026-08-13 10:47:43] production.DEBUG: TwilioController: handleOutbound {"call_id":5379,"CallSid":"CAb1fa6f442bdc6b5d103b1910bb81328d","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAb1fa6f442bdc6b5d103b1910bb81328d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5379"}} [2026-08-13 10:47:48] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"rm70XW/AzFaMLfMj2sDsuiQJfBA=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} [2026-08-13 10:47:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:48:20] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6b950375019b46839f5953021ca90123","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5380"} [2026-08-13 10:48:20] production.DEBUG: TwilioController: handleOutbound {"call_id":5380,"CallSid":"CA6b950375019b46839f5953021ca90123","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6b950375019b46839f5953021ca90123","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5380"}} [2026-08-13 10:48:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:48:52] production.INFO: AutoTranscribeRecordingJob: submitted recording 3743 → AssemblyAI b4da0a02-a6cd-4cd1-bda5-38640d8197a1 [2026-08-13 10:48:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:49:04] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA42fab3edf91c8bba58f95f6001e4865f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5381"} [2026-08-13 10:49:04] production.DEBUG: TwilioController: handleOutbound {"call_id":5381,"CallSid":"CA42fab3edf91c8bba58f95f6001e4865f","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA42fab3edf91c8bba58f95f6001e4865f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5381"}} [2026-08-13 10:49:44] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA4d8b1852a303ab1dc21bb26a2cf35023","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5382"} [2026-08-13 10:49:44] production.DEBUG: TwilioController: handleOutbound {"call_id":5382,"CallSid":"CA4d8b1852a303ab1dc21bb26a2cf35023","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA4d8b1852a303ab1dc21bb26a2cf35023","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5382"}} [2026-08-13 10:49:52] production.DEBUG: CheckTranscriptionStatusJob: recording 3743 → AssemblyAI status=completed (check #0) [2026-08-13 10:49:52] production.INFO: CheckTranscriptionStatusJob: completed for recording 3743 after 0 checks. [2026-08-13 10:49:53] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3743. {"status":404,"body":"Not found"} [2026-08-13 10:49:53] production.INFO: ClassifyAndScoreCallJob: skipping recording 3743 — too short to classify (duration=21s, words=31). [2026-08-13 10:50:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 10:50:27] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA020850ddbf7a9b31732c5b3d2e45e49e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5383"} [2026-08-13 10:50:27] production.DEBUG: TwilioController: handleOutbound {"call_id":5383,"CallSid":"CA020850ddbf7a9b31732c5b3d2e45e49e","From":"client:agent_production_37","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA020850ddbf7a9b31732c5b3d2e45e49e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5383"}} [2026-08-13 10:50:28] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAd7b3703899fc12e8a3287d91777ea7e3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5384"} [2026-08-13 10:50:28] production.DEBUG: TwilioController: handleOutbound {"call_id":5384,"CallSid":"CAd7b3703899fc12e8a3287d91777ea7e3","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAd7b3703899fc12e8a3287d91777ea7e3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5384"}} [2026-08-13 10:51:19] production.INFO: ClassifyInboundEmailJob: message 17116 classified as 'generic' (high). [2026-08-13 10:51:28] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA16571abebbe19e2dd118971e4e0cdb47","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5385"} [2026-08-13 10:51:28] production.DEBUG: TwilioController: handleOutbound {"call_id":5385,"CallSid":"CA16571abebbe19e2dd118971e4e0cdb47","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA16571abebbe19e2dd118971e4e0cdb47","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5385"}} [2026-08-13 10:51:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 10:52:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 10:52:17] production.INFO: AutoTranscribeRecordingJob: submitted recording 3744 → AssemblyAI 50208cba-ee93-4829-91ad-6934d07c0a30 [2026-08-13 10:52:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 10:53:03] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6d37447c15434438c4f4cdb047429409","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5386"} [2026-08-13 10:53:03] production.DEBUG: TwilioController: handleOutbound {"call_id":5386,"CallSid":"CA6d37447c15434438c4f4cdb047429409","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6d37447c15434438c4f4cdb047429409","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5386"}} [2026-08-13 10:53:17] production.DEBUG: CheckTranscriptionStatusJob: recording 3744 → AssemblyAI status=completed (check #0) [2026-08-13 10:53:17] production.INFO: CheckTranscriptionStatusJob: completed for recording 3744 after 0 checks. [2026-08-13 10:53:18] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3744. {"status":404,"body":"Not found"} [2026-08-13 10:53:18] production.INFO: ClassifyAndScoreCallJob: skipping recording 3744 — too short to classify (duration=24s, words=90). [2026-08-13 10:54:12] production.INFO: AutoTranscribeRecordingJob: submitted recording 3745 → AssemblyAI c0a5d919-3a61-445f-8d57-7983d63f6856 [2026-08-13 10:55:13] production.DEBUG: CheckTranscriptionStatusJob: recording 3745 → AssemblyAI status=completed (check #0) [2026-08-13 10:55:13] production.INFO: CheckTranscriptionStatusJob: completed for recording 3745 after 0 checks. [2026-08-13 10:55:13] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3745. {"status":404,"body":"Not found"} [2026-08-13 10:55:13] production.INFO: ClassifyAndScoreCallJob: skipping recording 3745 — too short to classify (duration=29s, words=107). [2026-08-13 11:00:58] production.INFO: ClassifyInboundEmailJob: message 17126 classified as 'dsar_response' (high). [2026-08-13 11:00:58] production.INFO: FindRelatedDsarJob: message 17126 matched via regex reference 'DSAR-20260812-FD2196' → DSAR 4210. [2026-08-13 11:01:00] production.INFO: FindRelatedDsarJob: message 17126 response_type=info_requested. [2026-08-13 11:01:00] production.INFO: FindRelatedDsarJob: message 17126 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=4210). [2026-08-13 11:01:00] production.INFO: FindRelatedDsarJob: message 17126 auto-set DSAR 4210 status → further info required (response_type=info_requested). [2026-08-13 11:02:47] production.INFO: AutoTranscribeRecordingJob: submitted recording 3746 → AssemblyAI c3f13144-d1f0-47f2-949c-96e4fd2a468e [2026-08-13 11:03:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:03:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 11:03:48] production.DEBUG: CheckTranscriptionStatusJob: recording 3746 → AssemblyAI status=completed (check #0) [2026-08-13 11:03:48] production.INFO: CheckTranscriptionStatusJob: completed for recording 3746 after 0 checks. [2026-08-13 11:03:48] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3746. {"status":404,"body":"Not found"} [2026-08-13 11:03:49] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3746 [2026-08-13 11:04:12] production.ERROR: Unable to retrieve the file_size for file at location: contact-attachments/171/Outlook-maxb42zf.png. {"userId":22,"exception":"[object] (League\\Flysystem\\UnableToRetrieveMetadata(code: 0): Unable to retrieve the file_size for file at location: contact-attachments/171/Outlook-maxb42zf.png. at /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/UnableToRetrieveMetadata.php:49) [stacktrace] #0 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/UnableToRetrieveMetadata.php(39): League\\Flysystem\\UnableToRetrieveMetadata::create('contact-attachm...', 'file_size', '', NULL) #1 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem-local/LocalFilesystemAdapter.php(449): League\\Flysystem\\UnableToRetrieveMetadata::fileSize('contact-attachm...', '') #2 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/Filesystem.php(166): League\\Flysystem\\Local\\LocalFilesystemAdapter->fileSize('contact-attachm...') #3 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php(644): League\\Flysystem\\Filesystem->fileSize('contact-attachm...') #4 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php(334): Illuminate\\Filesystem\\FilesystemAdapter->size('contact-attachm...') #5 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Contact/AttachmentDownloadController.php(31): Illuminate\\Filesystem\\FilesystemAdapter->response('contact-attachm...', 'Outlook-maxb42z...', Array) #6 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(46): App\\Http\\Controllers\\Contact\\AttachmentDownloadController->preview(Object(Illuminate\\Http\\Request), Object(App\\Models\\Contact\\Hub\\ContactMessageAttachment)) #7 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(21): Illuminate\\Routing\\ControllerDispatcher->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Contact\\AttachmentDownloadController), 'preview') #8 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingRoutingDispatcher.php(35): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->{closure:Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing::dispatch():20}() #9 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(20): Sentry\\Laravel\\Tracing\\Routing\\TracingRoutingDispatcher->wrapRouteDispatch(Object(Closure), Object(Illuminate\\Routing\\Route)) #10 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(265): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Contact\\AttachmentDownloadController), 'preview') #11 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(211): Illuminate\\Routing\\Route->runController() #12 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(822): Illuminate\\Routing\\Route->run() #13 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Routing\\Router->{closure:Illuminate\\Routing\\Router::runRouteWithinStack():821}(Object(Illuminate\\Http\\Request)) #14 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authorize.php(59): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #15 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Auth\\Middleware\\Authorize->handle(Object(Illuminate\\Http\\Request), Object(Closure), 'inbox.view') #16 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/EnsureUserBelongsToSolicitor.php(32): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #17 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\EnsureUserBelongsToSolicitor->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #18 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/PassTenantThroughToView.php(17): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #19 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\PassTenantThroughToView->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #20 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/SetSolicitorFromDomain.php(49): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #21 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\SetSolicitorFromDomain->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #22 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #23 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #24 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(63): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #25 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Auth\\Middleware\\Authenticate->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #26 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(87): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #27 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #28 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(48): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #29 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #30 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(120): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #31 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest(Object(Illuminate\\Http\\Request), Object(Illuminate\\Session\\Store), Object(Closure)) #32 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Session\\Middleware\\StartSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #33 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(36): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #34 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #35 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(74): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #36 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #37 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #38 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(821): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #39 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(800): Illuminate\\Routing\\Router->runRouteWithinStack(Object(Illuminate\\Routing\\Route), Object(Illuminate\\Http\\Request)) #40 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(764): Illuminate\\Routing\\Router->runRoute(Object(Illuminate\\Http\\Request), Object(Illuminate\\Routing\\Route)) #41 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(753): Illuminate\\Routing\\Router->dispatchToRoute(Object(Illuminate\\Http\\Request)) #42 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(200): Illuminate\\Routing\\Router->dispatch(Object(Illuminate\\Http\\Request)) #43 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Kernel->{closure:Illuminate\\Foundation\\Http\\Kernel::dispatchToRouter():197}(Object(Illuminate\\Http\\Request)) #44 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/FlushEventsMiddleware.php(13): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #45 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\FlushEventsMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #46 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #47 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestIpMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #48 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(31): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #49 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #50 /home/fintrixorcouk/public_html/ha/vendor/livewire/livewire/src/Features/SupportDisablingBackButtonCache/DisableBackButtonCacheMiddleware.php(19): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #51 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Livewire\\Features\\SupportDisablingBackButtonCache\\DisableBackButtonCacheMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #52 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #53 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #54 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #55 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #56 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #57 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #58 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #59 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #60 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(109): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #61 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #62 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(61): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #63 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\HandleCors->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #64 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(58): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #65 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #66 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/InvokeDeferredCallbacks.php(22): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #67 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\InvokeDeferredCallbacks->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #68 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePathEncoding.php(26): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #69 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePathEncoding->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #70 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Middleware.php(79): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #71 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Tracing\\Middleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #72 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #73 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #74 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request)) #75 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(1220): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request)) #76 /home/fintrixorcouk/public_html/ha/public/index.php(20): Illuminate\\Foundation\\Application->handleRequest(Object(Illuminate\\Http\\Request)) #77 {main} "} [2026-08-13 11:04:12] production.ERROR: Unable to retrieve the file_size for file at location: contact-attachments/171/Outlook-nskvobun.png. {"userId":22,"exception":"[object] (League\\Flysystem\\UnableToRetrieveMetadata(code: 0): Unable to retrieve the file_size for file at location: contact-attachments/171/Outlook-nskvobun.png. at /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/UnableToRetrieveMetadata.php:49) [stacktrace] #0 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/UnableToRetrieveMetadata.php(39): League\\Flysystem\\UnableToRetrieveMetadata::create('contact-attachm...', 'file_size', '', NULL) #1 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem-local/LocalFilesystemAdapter.php(449): League\\Flysystem\\UnableToRetrieveMetadata::fileSize('contact-attachm...', '') #2 /home/fintrixorcouk/public_html/ha/vendor/league/flysystem/src/Filesystem.php(166): League\\Flysystem\\Local\\LocalFilesystemAdapter->fileSize('contact-attachm...') #3 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php(644): League\\Flysystem\\Filesystem->fileSize('contact-attachm...') #4 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php(334): Illuminate\\Filesystem\\FilesystemAdapter->size('contact-attachm...') #5 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Contact/AttachmentDownloadController.php(31): Illuminate\\Filesystem\\FilesystemAdapter->response('contact-attachm...', 'Outlook-nskvobu...', Array) #6 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(46): App\\Http\\Controllers\\Contact\\AttachmentDownloadController->preview(Object(Illuminate\\Http\\Request), Object(App\\Models\\Contact\\Hub\\ContactMessageAttachment)) #7 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(21): Illuminate\\Routing\\ControllerDispatcher->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Contact\\AttachmentDownloadController), 'preview') #8 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingRoutingDispatcher.php(35): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->{closure:Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing::dispatch():20}() #9 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(20): Sentry\\Laravel\\Tracing\\Routing\\TracingRoutingDispatcher->wrapRouteDispatch(Object(Closure), Object(Illuminate\\Routing\\Route)) #10 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(265): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Contact\\AttachmentDownloadController), 'preview') #11 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(211): Illuminate\\Routing\\Route->runController() #12 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(822): Illuminate\\Routing\\Route->run() #13 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Routing\\Router->{closure:Illuminate\\Routing\\Router::runRouteWithinStack():821}(Object(Illuminate\\Http\\Request)) #14 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authorize.php(59): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #15 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Auth\\Middleware\\Authorize->handle(Object(Illuminate\\Http\\Request), Object(Closure), 'inbox.view') #16 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/EnsureUserBelongsToSolicitor.php(32): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #17 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\EnsureUserBelongsToSolicitor->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #18 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/PassTenantThroughToView.php(17): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #19 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\PassTenantThroughToView->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #20 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/SetSolicitorFromDomain.php(49): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #21 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\SetSolicitorFromDomain->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #22 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #23 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #24 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(63): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #25 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Auth\\Middleware\\Authenticate->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #26 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(87): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #27 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #28 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(48): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #29 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #30 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(120): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #31 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest(Object(Illuminate\\Http\\Request), Object(Illuminate\\Session\\Store), Object(Closure)) #32 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Session\\Middleware\\StartSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #33 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(36): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #34 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #35 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(74): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #36 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #37 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #38 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(821): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #39 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(800): Illuminate\\Routing\\Router->runRouteWithinStack(Object(Illuminate\\Routing\\Route), Object(Illuminate\\Http\\Request)) #40 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(764): Illuminate\\Routing\\Router->runRoute(Object(Illuminate\\Http\\Request), Object(Illuminate\\Routing\\Route)) #41 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(753): Illuminate\\Routing\\Router->dispatchToRoute(Object(Illuminate\\Http\\Request)) #42 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(200): Illuminate\\Routing\\Router->dispatch(Object(Illuminate\\Http\\Request)) #43 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Kernel->{closure:Illuminate\\Foundation\\Http\\Kernel::dispatchToRouter():197}(Object(Illuminate\\Http\\Request)) #44 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/FlushEventsMiddleware.php(13): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #45 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\FlushEventsMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #46 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #47 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestIpMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #48 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(31): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #49 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #50 /home/fintrixorcouk/public_html/ha/vendor/livewire/livewire/src/Features/SupportDisablingBackButtonCache/DisableBackButtonCacheMiddleware.php(19): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #51 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Livewire\\Features\\SupportDisablingBackButtonCache\\DisableBackButtonCacheMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #52 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #53 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #54 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #55 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #56 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #57 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #58 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #59 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #60 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(109): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #61 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #62 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(61): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #63 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\HandleCors->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #64 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(58): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #65 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #66 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/InvokeDeferredCallbacks.php(22): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #67 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\InvokeDeferredCallbacks->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #68 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePathEncoding.php(26): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #69 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePathEncoding->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #70 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Middleware.php(79): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #71 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Tracing\\Middleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #72 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #73 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #74 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request)) #75 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(1220): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request)) #76 /home/fintrixorcouk/public_html/ha/public/index.php(20): Illuminate\\Foundation\\Application->handleRequest(Object(Illuminate\\Http\\Request)) #77 {main} "} [2026-08-13 11:04:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:04:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 11:04:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:04:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:06:37] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA2d2709ee50d5f35a61bdd1306cca6511","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5387"} [2026-08-13 11:06:37] production.DEBUG: TwilioController: handleOutbound {"call_id":5387,"CallSid":"CA2d2709ee50d5f35a61bdd1306cca6511","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA2d2709ee50d5f35a61bdd1306cca6511","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5387"}} [2026-08-13 11:06:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 11:06:57] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 11:07:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 11:08:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 11:09:39] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAa6bffad3e724acacceea268184572440","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5388"} [2026-08-13 11:09:39] production.DEBUG: TwilioController: handleOutbound {"call_id":5388,"CallSid":"CAa6bffad3e724acacceea268184572440","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAa6bffad3e724acacceea268184572440","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5388"}} [2026-08-13 11:09:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:10:17] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAff0934a74f587f8b423e0a83867dbfe5","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5389"} [2026-08-13 11:10:17] production.DEBUG: TwilioController: handleOutbound {"call_id":5389,"CallSid":"CAff0934a74f587f8b423e0a83867dbfe5","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAff0934a74f587f8b423e0a83867dbfe5","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5389"}} [2026-08-13 11:10:26] production.INFO: AutoTranscribeRecordingJob: submitted recording 3747 → AssemblyAI 8be25c79-150f-461b-9326-b32c0ff5ebc3 [2026-08-13 11:10:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:10:37] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA570d4eeb4ef7e5aa6d858c7d738183f0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5390"} [2026-08-13 11:10:37] production.DEBUG: TwilioController: handleOutbound {"call_id":5390,"CallSid":"CA570d4eeb4ef7e5aa6d858c7d738183f0","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA570d4eeb4ef7e5aa6d858c7d738183f0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5390"}} [2026-08-13 11:10:42] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"WGWZDuQTEGrYOKuzO7mESVCo7JE=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} [2026-08-13 11:11:28] production.DEBUG: CheckTranscriptionStatusJob: recording 3747 → AssemblyAI status=completed (check #0) [2026-08-13 11:11:28] production.INFO: CheckTranscriptionStatusJob: completed for recording 3747 after 0 checks. [2026-08-13 11:11:28] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3747. {"status":404,"body":"Not found"} [2026-08-13 11:11:29] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3747 [2026-08-13 11:12:33] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3747. {"total_score":74,"risk_rating":"compliance_concern","has_sections":true} [2026-08-13 11:13:05] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9879f55de1c4524e13ca26ce9dc77952","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5391"} [2026-08-13 11:13:05] production.DEBUG: TwilioController: handleOutbound {"call_id":5391,"CallSid":"CA9879f55de1c4524e13ca26ce9dc77952","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9879f55de1c4524e13ca26ce9dc77952","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5391"}} [2026-08-13 11:13:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 11:14:02] production.INFO: AutoTranscribeRecordingJob: submitted recording 3748 → AssemblyAI 552f6ebd-8429-4b60-82b1-4156c945ded3 [2026-08-13 11:14:15] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA8f2bf7e7a9db12ce6a78a51a4aca149f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5392"} [2026-08-13 11:14:15] production.DEBUG: TwilioController: handleOutbound {"call_id":5392,"CallSid":"CA8f2bf7e7a9db12ce6a78a51a4aca149f","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA8f2bf7e7a9db12ce6a78a51a4aca149f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5392"}} [2026-08-13 11:14:40] production.INFO: AutoTranscribeRecordingJob: submitted recording 3749 → AssemblyAI 93198bb3-1b17-408a-958b-7c92610e8d17 [2026-08-13 11:15:02] production.DEBUG: CheckTranscriptionStatusJob: recording 3748 → AssemblyAI status=completed (check #0) [2026-08-13 11:15:02] production.INFO: CheckTranscriptionStatusJob: completed for recording 3748 after 0 checks. [2026-08-13 11:15:03] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3748. {"status":404,"body":"Not found"} [2026-08-13 11:15:03] production.INFO: ClassifyAndScoreCallJob: skipping recording 3748 — too short to classify (duration=29s, words=72). [2026-08-13 11:15:24] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA628e5eef1550a26ede0a9574a9f0bf95","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5393"} [2026-08-13 11:15:24] production.DEBUG: TwilioController: handleOutbound {"call_id":5393,"CallSid":"CA628e5eef1550a26ede0a9574a9f0bf95","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA628e5eef1550a26ede0a9574a9f0bf95","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5393"}} [2026-08-13 11:15:42] production.DEBUG: CheckTranscriptionStatusJob: recording 3749 → AssemblyAI status=completed (check #0) [2026-08-13 11:15:42] production.INFO: CheckTranscriptionStatusJob: completed for recording 3749 after 0 checks. [2026-08-13 11:15:43] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3749. {"status":404,"body":"Not found"} [2026-08-13 11:15:43] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3749 [2026-08-13 11:16:14] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3749. {"total_score":12,"risk_rating":"high_risk","has_sections":true} [2026-08-13 11:16:14] production.INFO: AutoTranscribeRecordingJob: submitted recording 3750 → AssemblyAI 18916f0c-8335-4515-89f7-1395fae141d7 [2026-08-13 11:16:32] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA7ded395b82df3f4c076293648c5dc4bd","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5394"} [2026-08-13 11:16:32] production.DEBUG: TwilioController: handleOutbound {"call_id":5394,"CallSid":"CA7ded395b82df3f4c076293648c5dc4bd","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA7ded395b82df3f4c076293648c5dc4bd","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5394"}} [2026-08-13 11:16:36] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"f1LLAH3VWunMh81iO1rhffxLlNw=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} [2026-08-13 11:17:07] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA34bff646053876bb934c3bbf85e94d0e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5395"} [2026-08-13 11:17:07] production.DEBUG: TwilioController: handleOutbound {"call_id":5395,"CallSid":"CA34bff646053876bb934c3bbf85e94d0e","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA34bff646053876bb934c3bbf85e94d0e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5395"}} [2026-08-13 11:17:14] production.DEBUG: CheckTranscriptionStatusJob: recording 3750 → AssemblyAI status=completed (check #0) [2026-08-13 11:17:14] production.INFO: CheckTranscriptionStatusJob: completed for recording 3750 after 0 checks. [2026-08-13 11:17:15] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3750. {"status":404,"body":"Not found"} [2026-08-13 11:17:15] production.INFO: ClassifyAndScoreCallJob: skipping recording 3750 — too short to classify (duration=23s, words=70). [2026-08-13 11:18:01] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA00130ccfb3017708ca835d180bc959fd","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5396"} [2026-08-13 11:18:01] production.DEBUG: TwilioController: handleOutbound {"call_id":5396,"CallSid":"CA00130ccfb3017708ca835d180bc959fd","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA00130ccfb3017708ca835d180bc959fd","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5396"}} [2026-08-13 11:18:57] production.INFO: AutoTranscribeRecordingJob: submitted recording 3751 → AssemblyAI 1d982a93-c35a-4401-9808-90c319eb846c [2026-08-13 11:19:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 11:19:50] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA77d572fddc027d3c5e3f4eed5c093b93","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5397"} [2026-08-13 11:19:50] production.DEBUG: TwilioController: handleOutbound {"call_id":5397,"CallSid":"CA77d572fddc027d3c5e3f4eed5c093b93","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA77d572fddc027d3c5e3f4eed5c093b93","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5397"}} [2026-08-13 11:19:57] production.DEBUG: CheckTranscriptionStatusJob: recording 3751 → AssemblyAI status=completed (check #0) [2026-08-13 11:19:57] production.INFO: CheckTranscriptionStatusJob: completed for recording 3751 after 0 checks. [2026-08-13 11:19:58] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3751. {"status":404,"body":"Not found"} [2026-08-13 11:19:59] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3751 [2026-08-13 11:20:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 11:20:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 11:20:54] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAd4a95a9ceaccf6846ee84f086c1d7368","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5398"} [2026-08-13 11:20:54] production.DEBUG: TwilioController: handleOutbound {"call_id":5398,"CallSid":"CAd4a95a9ceaccf6846ee84f086c1d7368","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAd4a95a9ceaccf6846ee84f086c1d7368","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5398"}} [2026-08-13 11:21:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 11:21:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 11:21:48] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAccfe71765b62a774ae8a0bcdece46282","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5399"} [2026-08-13 11:21:48] production.DEBUG: TwilioController: handleOutbound {"call_id":5399,"CallSid":"CAccfe71765b62a774ae8a0bcdece46282","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAccfe71765b62a774ae8a0bcdece46282","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5399"}} [2026-08-13 11:21:52] production.INFO: AutoTranscribeRecordingJob: submitted recording 3752 → AssemblyAI 5885fdca-2971-45dd-bfa3-d876858ba16c [2026-08-13 11:22:36] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8HP1GFW4J6AQ6V8JXZ3"} [2026-08-13 11:22:36] production.INFO: eSign webhook unmatched document {"document_id":"01KZXAA8HP1GFW4J6AQ6V8JXZ3"} [2026-08-13 11:22:37] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8K8FQCTBZ0R2DM7TMF0"} [2026-08-13 11:22:37] production.INFO: eSign webhook unmatched document {"document_id":"01KZXAA8K8FQCTBZ0R2DM7TMF0"} [2026-08-13 11:22:37] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8KNWP5GYZ4T30BDYBY2"} [2026-08-13 11:22:37] production.INFO: eSign webhook unmatched document {"document_id":"01KZXAA8KNWP5GYZ4T30BDYBY2"} [2026-08-13 11:22:38] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8M4KNC9YNQJT3ERY4ZP"} [2026-08-13 11:22:38] production.INFO: eSign webhook unmatched document {"document_id":"01KZXAA8M4KNC9YNQJT3ERY4ZP"} [2026-08-13 11:22:39] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8P65970QHYGQWKH0GR9"} [2026-08-13 11:22:39] production.INFO: eSign webhook unmatched document {"document_id":"01KZXAA8P65970QHYGQWKH0GR9"} [2026-08-13 11:22:39] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8Q2E2ZRD6EV8AKNTZ59"} [2026-08-13 11:22:39] production.INFO: eSign webhook unmatched document {"document_id":"01KZXAA8Q2E2ZRD6EV8AKNTZ59"} [2026-08-13 11:22:42] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":1007,"documents":6,"has_signing_url":true} [2026-08-13 11:22:43] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXAA8HP1GFW4J6AQ6V8JXZ3"} [2026-08-13 11:22:44] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXAA8K8FQCTBZ0R2DM7TMF0"} [2026-08-13 11:22:45] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXAA8KNWP5GYZ4T30BDYBY2"} [2026-08-13 11:22:46] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXAA8M4KNC9YNQJT3ERY4ZP"} [2026-08-13 11:22:47] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8HP1GFW4J6AQ6V8JXZ3"} [2026-08-13 11:22:47] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8K8FQCTBZ0R2DM7TMF0"} [2026-08-13 11:22:48] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8KNWP5GYZ4T30BDYBY2"} [2026-08-13 11:22:49] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8M4KNC9YNQJT3ERY4ZP"} [2026-08-13 11:22:49] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8P65970QHYGQWKH0GR9"} [2026-08-13 11:22:50] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXAA8Q2E2ZRD6EV8AKNTZ59"} [2026-08-13 11:22:51] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXAA8P65970QHYGQWKH0GR9"} [2026-08-13 11:22:51] production.INFO: AutoTranscribeRecordingJob: submitted recording 3753 → AssemblyAI 175c1261-1d2f-4f71-9781-d38617cd5e1d [2026-08-13 11:22:51] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXAA8Q2E2ZRD6EV8AKNTZ59"} [2026-08-13 11:22:55] production.DEBUG: CheckTranscriptionStatusJob: recording 3752 → AssemblyAI status=completed (check #0) [2026-08-13 11:22:55] production.INFO: CheckTranscriptionStatusJob: completed for recording 3752 after 0 checks. [2026-08-13 11:22:56] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3752. {"status":404,"body":"Not found"} [2026-08-13 11:22:57] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3752 [2026-08-13 11:23:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 11:23:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 11:23:42] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA2ba06f3c412dac4e6ce14fd118cda941","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5400"} [2026-08-13 11:23:42] production.DEBUG: TwilioController: handleOutbound {"call_id":5400,"CallSid":"CA2ba06f3c412dac4e6ce14fd118cda941","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA2ba06f3c412dac4e6ce14fd118cda941","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5400"}} [2026-08-13 11:23:49] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3752. {"total_score":29,"risk_rating":"high_risk","has_sections":true} [2026-08-13 11:23:52] production.DEBUG: CheckTranscriptionStatusJob: recording 3753 → AssemblyAI status=completed (check #0) [2026-08-13 11:23:52] production.INFO: CheckTranscriptionStatusJob: completed for recording 3753 after 0 checks. [2026-08-13 11:23:52] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3753. {"status":404,"body":"Not found"} [2026-08-13 11:23:52] production.INFO: ClassifyAndScoreCallJob: skipping recording 3753 — too short to classify (duration=24s, words=63). [2026-08-13 11:23:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 11:24:20] production.INFO: AutoTranscribeRecordingJob: submitted recording 3754 → AssemblyAI fec867d4-af46-4c6e-9484-d7e924a24a64 [2026-08-13 11:25:21] production.DEBUG: CheckTranscriptionStatusJob: recording 3754 → AssemblyAI status=completed (check #0) [2026-08-13 11:25:21] production.INFO: CheckTranscriptionStatusJob: completed for recording 3754 after 0 checks. [2026-08-13 11:25:21] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3754. {"status":404,"body":"Not found"} [2026-08-13 11:25:21] production.INFO: ClassifyAndScoreCallJob: skipping recording 3754 — too short to classify (duration=25s, words=76). [2026-08-13 11:25:54] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:25:55] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAf9d1ee452355c5f58c7e2bb7923283d0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5401"} [2026-08-13 11:25:55] production.DEBUG: TwilioController: handleOutbound {"call_id":5401,"CallSid":"CAf9d1ee452355c5f58c7e2bb7923283d0","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAf9d1ee452355c5f58c7e2bb7923283d0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5401"}} [2026-08-13 11:26:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 11:27:12] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA12ebea78b149e48df2d3793f4f3f21f3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5402"} [2026-08-13 11:27:12] production.DEBUG: TwilioController: handleOutbound {"call_id":5402,"CallSid":"CA12ebea78b149e48df2d3793f4f3f21f3","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA12ebea78b149e48df2d3793f4f3f21f3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5402"}} [2026-08-13 11:27:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:27:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:27:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 11:28:09] production.INFO: AutoTranscribeRecordingJob: submitted recording 3755 → AssemblyAI a1f9e49c-398d-4260-8828-43316085d12c [2026-08-13 11:28:21] production.INFO: ClassifyInboundEmailJob: message 17160 classified as 'generic' (high). [2026-08-13 11:28:52] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17160 (client 1385, 1 handler(s)). [2026-08-13 11:29:10] production.DEBUG: CheckTranscriptionStatusJob: recording 3755 → AssemblyAI status=completed (check #0) [2026-08-13 11:29:10] production.INFO: CheckTranscriptionStatusJob: completed for recording 3755 after 0 checks. [2026-08-13 11:29:10] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3755. {"status":404,"body":"Not found"} [2026-08-13 11:29:10] production.INFO: ClassifyAndScoreCallJob: skipping recording 3755 — too short to classify (duration=26s, words=72). [2026-08-13 11:29:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 11:33:12] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA05824a099df7d8a967fe8ead6df99af1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5403"} [2026-08-13 11:33:12] production.DEBUG: TwilioController: handleOutbound {"call_id":5403,"CallSid":"CA05824a099df7d8a967fe8ead6df99af1","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA05824a099df7d8a967fe8ead6df99af1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5403"}} [2026-08-13 11:33:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:33:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:33:48] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 11:33:54] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:35:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:35:30] production.INFO: AutoTranscribeRecordingJob: submitted recording 3756 → AssemblyAI 7d4e0695-1f45-4d5a-8048-6d2b83a2fab8 [2026-08-13 11:35:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:36:31] production.DEBUG: CheckTranscriptionStatusJob: recording 3756 → AssemblyAI status=completed (check #0) [2026-08-13 11:36:31] production.INFO: CheckTranscriptionStatusJob: completed for recording 3756 after 0 checks. [2026-08-13 11:36:32] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3756. {"status":404,"body":"Not found"} [2026-08-13 11:36:33] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3756 [2026-08-13 11:36:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 11:37:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 11:37:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 11:38:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:38:11] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA0566f16dd9ec718e34d3b02bcace5e0a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5404"} [2026-08-13 11:38:11] production.DEBUG: TwilioController: handleOutbound {"call_id":5404,"CallSid":"CA0566f16dd9ec718e34d3b02bcace5e0a","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA0566f16dd9ec718e34d3b02bcace5e0a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5404"}} [2026-08-13 11:38:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:38:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:38:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:38:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:39:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 11:39:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:40:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:41:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:41:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:41:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:41:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 11:42:15] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAf40bebdee7f7be2f677fa4713c97fa74","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5405"} [2026-08-13 11:42:15] production.DEBUG: TwilioController: handleOutbound {"call_id":5405,"CallSid":"CAf40bebdee7f7be2f677fa4713c97fa74","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAf40bebdee7f7be2f677fa4713c97fa74","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5405"}} [2026-08-13 11:42:34] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAdbf5c772269c66c6e0d23967a39c833d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5406"} [2026-08-13 11:42:34] production.DEBUG: TwilioController: handleOutbound {"call_id":5406,"CallSid":"CAdbf5c772269c66c6e0d23967a39c833d","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAdbf5c772269c66c6e0d23967a39c833d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5406"}} [2026-08-13 11:42:45] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA928157f75a81faddfec62dc57c8e5982","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5407"} [2026-08-13 11:42:45] production.DEBUG: TwilioController: handleOutbound {"call_id":5407,"CallSid":"CA928157f75a81faddfec62dc57c8e5982","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA928157f75a81faddfec62dc57c8e5982","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5407"}} [2026-08-13 11:42:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:43:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 11:44:11] production.INFO: AutoTranscribeRecordingJob: submitted recording 3757 → AssemblyAI 77154810-4a85-4a02-a579-f7a8eaac2dee [2026-08-13 11:44:20] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAf9cee64849642b1aaf578e77fb514f6c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5408"} [2026-08-13 11:44:20] production.DEBUG: TwilioController: handleOutbound {"call_id":5408,"CallSid":"CAf9cee64849642b1aaf578e77fb514f6c","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAf9cee64849642b1aaf578e77fb514f6c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5408"}} [2026-08-13 11:44:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:45:02] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_29","CallStatus":"ringing","From":"client:agent_production_29","CallSid":"CAd8e959b47b8bc01a3d6e8ecf5efaee8c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5409"} [2026-08-13 11:45:02] production.DEBUG: TwilioController: handleOutbound {"call_id":5409,"CallSid":"CAd8e959b47b8bc01a3d6e8ecf5efaee8c","From":"client:agent_production_29","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_29","CallStatus":"ringing","From":"client:agent_production_29","CallSid":"CAd8e959b47b8bc01a3d6e8ecf5efaee8c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5409"}} [2026-08-13 11:45:13] production.DEBUG: CheckTranscriptionStatusJob: recording 3757 → AssemblyAI status=completed (check #0) [2026-08-13 11:45:13] production.INFO: CheckTranscriptionStatusJob: completed for recording 3757 after 0 checks. [2026-08-13 11:45:14] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3757. {"status":404,"body":"Not found"} [2026-08-13 11:45:15] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3757 [2026-08-13 11:45:22] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA0891727c2564751346d97d3ff48480b0","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0EwODkxNzI3YzI1NjQ3NTEzNDZkOTdkM2ZmNDg0ODBiMCIsImZyb20iOiIrNDQ3NTg0NDEyMTE1IiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NjYxNzkyMSJ9.bhAE9egC4L6n408IXxgWEKQ_PtwCa82Y7YWzqW68OaynAozDxRRblpx_VWe5sQw84NE2IXrEYl1iBGjmcpLeTg%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447584412115","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447584412115","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 11:45:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 11:45:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 11:46:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 11:46:17] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3757. {"total_score":33,"risk_rating":"high_risk","has_sections":true} [2026-08-13 11:46:41] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDH6ASTA7CTCEW6ZP5MS"} [2026-08-13 11:46:41] production.INFO: eSign webhook unmatched document {"document_id":"01KZXBPDH6ASTA7CTCEW6ZP5MS"} [2026-08-13 11:46:42] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDJV8EEYS08647J8GXB7"} [2026-08-13 11:46:42] production.INFO: eSign webhook unmatched document {"document_id":"01KZXBPDJV8EEYS08647J8GXB7"} [2026-08-13 11:46:42] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDK86JGBYHJYX21A57SP"} [2026-08-13 11:46:42] production.INFO: eSign webhook unmatched document {"document_id":"01KZXBPDK86JGBYHJYX21A57SP"} [2026-08-13 11:46:43] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDKPD4N3VMFC54XWBCF6"} [2026-08-13 11:46:43] production.INFO: eSign webhook unmatched document {"document_id":"01KZXBPDKPD4N3VMFC54XWBCF6"} [2026-08-13 11:46:44] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDNXNY7D65Z46C8CGYA7"} [2026-08-13 11:46:44] production.INFO: eSign webhook unmatched document {"document_id":"01KZXBPDNXNY7D65Z46C8CGYA7"} [2026-08-13 11:46:44] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDPYXFE3438CY6YPFS6Z"} [2026-08-13 11:46:44] production.INFO: eSign webhook unmatched document {"document_id":"01KZXBPDPYXFE3438CY6YPFS6Z"} [2026-08-13 11:46:45] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDQFK2S90T8D9J0251Q4"} [2026-08-13 11:46:45] production.INFO: eSign webhook unmatched document {"document_id":"01KZXBPDQFK2S90T8D9J0251Q4"} [2026-08-13 11:46:48] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":1008,"documents":7,"has_signing_url":true} [2026-08-13 11:46:49] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXBPDH6ASTA7CTCEW6ZP5MS"} [2026-08-13 11:46:50] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXBPDJV8EEYS08647J8GXB7"} [2026-08-13 11:46:50] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXBPDK86JGBYHJYX21A57SP"} [2026-08-13 11:46:51] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXBPDKPD4N3VMFC54XWBCF6"} [2026-08-13 11:46:52] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDH6ASTA7CTCEW6ZP5MS"} [2026-08-13 11:46:52] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDJV8EEYS08647J8GXB7"} [2026-08-13 11:46:53] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXBPDNXNY7D65Z46C8CGYA7"} [2026-08-13 11:46:54] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 11:46:54] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDK86JGBYHJYX21A57SP"} [2026-08-13 11:46:54] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDKPD4N3VMFC54XWBCF6"} [2026-08-13 11:46:55] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDNXNY7D65Z46C8CGYA7"} [2026-08-13 11:46:56] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDPYXFE3438CY6YPFS6Z"} [2026-08-13 11:46:56] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXBPDQFK2S90T8D9J0251Q4"} [2026-08-13 11:46:57] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXBPDPYXFE3438CY6YPFS6Z"} [2026-08-13 11:46:58] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXBPDQFK2S90T8D9J0251Q4"} [2026-08-13 11:47:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 11:47:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 11:47:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 11:47:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 11:47:23] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAf005d72e8740d352efcaf5128fe93249","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5411"} [2026-08-13 11:47:23] production.DEBUG: TwilioController: handleOutbound {"call_id":5411,"CallSid":"CAf005d72e8740d352efcaf5128fe93249","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAf005d72e8740d352efcaf5128fe93249","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5411"}} [2026-08-13 11:47:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 11:47:58] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA0891727c2564751346d97d3ff48480b0","DialCallSid":"CA23ee54c2cd592f6e4e8edbdf95d40fe9","DialCallStatus":"completed","DialCallDuration":"137"} [2026-08-13 11:48:03] production.INFO: AutoTranscribeRecordingJob: submitted recording 3758 → AssemblyAI 5b07fc2a-f75f-409e-97a4-78408dffc495 [2026-08-13 11:48:08] production.INFO: AutoTranscribeRecordingJob: submitted recording 3759 → AssemblyAI 6bb52b82-bdeb-4950-9293-d6d2a3b38ae7 [2026-08-13 11:48:08] production.INFO: AutoTranscribeRecordingJob: submitted recording 3760 → AssemblyAI 0a4a33d9-339b-4d22-b39c-acefc26188d2 [2026-08-13 11:48:36] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA70eaabd65a9b0c73222667e32a10f22c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5412"} [2026-08-13 11:48:36] production.DEBUG: TwilioController: handleOutbound {"call_id":5412,"CallSid":"CA70eaabd65a9b0c73222667e32a10f22c","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA70eaabd65a9b0c73222667e32a10f22c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5412"}} [2026-08-13 11:49:04] production.DEBUG: CheckTranscriptionStatusJob: recording 3758 → AssemblyAI status=completed (check #0) [2026-08-13 11:49:04] production.INFO: CheckTranscriptionStatusJob: completed for recording 3758 after 0 checks. [2026-08-13 11:49:05] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3758. {"status":404,"body":"Not found"} [2026-08-13 11:49:06] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3758 [2026-08-13 11:49:09] production.DEBUG: CheckTranscriptionStatusJob: recording 3760 → AssemblyAI status=completed (check #0) [2026-08-13 11:49:09] production.INFO: CheckTranscriptionStatusJob: completed for recording 3760 after 0 checks. [2026-08-13 11:49:10] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3760. {"status":404,"body":"Not found"} [2026-08-13 11:49:10] production.DEBUG: CheckTranscriptionStatusJob: recording 3759 → AssemblyAI status=completed (check #0) [2026-08-13 11:49:10] production.INFO: CheckTranscriptionStatusJob: completed for recording 3759 after 0 checks. [2026-08-13 11:49:10] production.INFO: ClassifyAndScoreCallJob: skipping recording 3760 — too short to classify (duration=18s, words=50). [2026-08-13 11:49:10] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3759. {"status":404,"body":"Not found"} [2026-08-13 11:49:10] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=evidence) for recording 3759. [2026-08-13 11:49:38] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAc8fbfc315cf1213b972f1938b117342f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5413"} [2026-08-13 11:49:38] production.DEBUG: TwilioController: handleOutbound {"call_id":5413,"CallSid":"CAc8fbfc315cf1213b972f1938b117342f","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAc8fbfc315cf1213b972f1938b117342f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5413"}} [2026-08-13 11:49:38] production.INFO: AutoTranscribeRecordingJob: submitted recording 3761 → AssemblyAI 0f0d083e-bd67-4317-9d74-c0036d245c27 [2026-08-13 11:50:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 11:50:35] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXBPDH6ASTA7CTCEW6ZP5MS"} [2026-08-13 11:50:35] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXBPDJV8EEYS08647J8GXB7"} [2026-08-13 11:50:36] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXBPDK86JGBYHJYX21A57SP"} [2026-08-13 11:50:37] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXBPDKPD4N3VMFC54XWBCF6"} [2026-08-13 11:50:38] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXBPDNXNY7D65Z46C8CGYA7"} [2026-08-13 11:50:38] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXBPDPYXFE3438CY6YPFS6Z"} [2026-08-13 11:50:39] production.DEBUG: CheckTranscriptionStatusJob: recording 3761 → AssemblyAI status=completed (check #0) [2026-08-13 11:50:39] production.INFO: CheckTranscriptionStatusJob: completed for recording 3761 after 0 checks. [2026-08-13 11:50:39] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXBPDQFK2S90T8D9J0251Q4"} [2026-08-13 11:50:39] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3761. {"status":404,"body":"Not found"} [2026-08-13 11:50:39] production.INFO: ClassifyAndScoreCallJob: skipping recording 3761 — too short to classify (duration=30s, words=11). [2026-08-13 11:50:40] production.INFO: AutoTranscribeRecordingJob: submitted recording 3762 → AssemblyAI 1bfe6c13-d3bd-459c-a9fb-661d81ab51e5 [2026-08-13 11:51:36] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAbb1076b8c08ebe452aee10a08f61e52f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5414"} [2026-08-13 11:51:36] production.DEBUG: TwilioController: handleOutbound {"call_id":5414,"CallSid":"CAbb1076b8c08ebe452aee10a08f61e52f","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAbb1076b8c08ebe452aee10a08f61e52f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5414"}} [2026-08-13 11:51:41] production.DEBUG: CheckTranscriptionStatusJob: recording 3762 → AssemblyAI status=completed (check #0) [2026-08-13 11:51:41] production.INFO: CheckTranscriptionStatusJob: completed for recording 3762 after 0 checks. [2026-08-13 11:51:41] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3762. {"status":404,"body":"Not found"} [2026-08-13 11:51:42] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3762 [2026-08-13 11:52:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 11:52:52] production.INFO: AutoTranscribeRecordingJob: submitted recording 3763 → AssemblyAI 761a0b2d-0379-4513-8bf0-3204d22a2730 [2026-08-13 11:53:52] production.DEBUG: CheckTranscriptionStatusJob: recording 3763 → AssemblyAI status=completed (check #0) [2026-08-13 11:53:52] production.INFO: CheckTranscriptionStatusJob: completed for recording 3763 after 0 checks. [2026-08-13 11:53:53] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3763. {"status":404,"body":"Not found"} [2026-08-13 11:53:54] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3763 [2026-08-13 11:53:57] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAeb20f16b689b7e6ef033f520f008cb83","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5415"} [2026-08-13 11:53:57] production.DEBUG: TwilioController: handleOutbound {"call_id":5415,"CallSid":"CAeb20f16b689b7e6ef033f520f008cb83","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAeb20f16b689b7e6ef033f520f008cb83","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5415"}} [2026-08-13 11:54:37] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3763. {"total_score":2,"risk_rating":"high_risk","has_sections":true} [2026-08-13 11:54:55] production.INFO: AutoTranscribeRecordingJob: submitted recording 3764 → AssemblyAI 635db561-0f38-4b02-b4b9-dd21ff5f250a [2026-08-13 11:55:52] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXBPDH6ASTA7CTCEW6ZP5MS"} [2026-08-13 11:55:53] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXBPDJV8EEYS08647J8GXB7"} [2026-08-13 11:55:53] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXBPDK86JGBYHJYX21A57SP"} [2026-08-13 11:55:54] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXBPDKPD4N3VMFC54XWBCF6"} [2026-08-13 11:55:55] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXBPDNXNY7D65Z46C8CGYA7"} [2026-08-13 11:55:55] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXBPDPYXFE3438CY6YPFS6Z"} [2026-08-13 11:55:56] production.DEBUG: CheckTranscriptionStatusJob: recording 3764 → AssemblyAI status=completed (check #0) [2026-08-13 11:55:56] production.INFO: CheckTranscriptionStatusJob: completed for recording 3764 after 0 checks. [2026-08-13 11:55:56] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXBPDQFK2S90T8D9J0251Q4"} [2026-08-13 11:55:56] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3764. {"status":404,"body":"Not found"} [2026-08-13 11:55:57] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXBPDH6ASTA7CTCEW6ZP5MS"} [2026-08-13 11:55:57] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3764 [2026-08-13 11:55:57] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXBPDH6ASTA7CTCEW6ZP5MS"} [2026-08-13 11:55:58] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXBPDJV8EEYS08647J8GXB7"} [2026-08-13 11:55:59] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXBPDJV8EEYS08647J8GXB7"} [2026-08-13 11:55:59] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXBPDK86JGBYHJYX21A57SP"} [2026-08-13 11:56:00] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXBPDK86JGBYHJYX21A57SP"} [2026-08-13 11:56:01] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXBPDKPD4N3VMFC54XWBCF6"} [2026-08-13 11:56:01] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXBPDKPD4N3VMFC54XWBCF6"} [2026-08-13 11:56:02] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXBPDNXNY7D65Z46C8CGYA7"} [2026-08-13 11:56:03] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXBPDNXNY7D65Z46C8CGYA7"} [2026-08-13 11:56:04] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXBPDPYXFE3438CY6YPFS6Z"} [2026-08-13 11:56:04] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXBPDPYXFE3438CY6YPFS6Z"} [2026-08-13 11:56:05] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXBPDQFK2S90T8D9J0251Q4"} [2026-08-13 11:56:06] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXBPDQFK2S90T8D9J0251Q4"} [2026-08-13 11:56:07] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.26] with payload: { "type": "App\\Notifications\\InitialDocumentsSignedNotification", "title": "Initial documents e-signed", "message": "Mr Peter Alan Carter e-signed 7 documents", "client_id": 1410, "client_name": "Mr Peter Alan Carter", "documents": [ "LOA", "Client Care Letter", "CFA", "Part 1", "Part 2", "Part 2 Extra", "Part 2 Extra" ], "id": "be8adf05-d449-41d1-87a4-cc7a7127cbba", "socket": null } [2026-08-13 11:57:16] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA9d77a2d63bb76d858593a45c6597e993","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5416"} [2026-08-13 11:57:16] production.DEBUG: TwilioController: handleOutbound {"call_id":5416,"CallSid":"CA9d77a2d63bb76d858593a45c6597e993","From":"client:agent_production_28","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA9d77a2d63bb76d858593a45c6597e993","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5416"}} [2026-08-13 11:57:30] production.INFO: ClassifyInboundEmailJob: message 17178 classified as 'generic' (high). [2026-08-13 11:59:13] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17178 (client 1385, 1 handler(s)). [2026-08-13 12:00:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 12:00:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 12:04:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 12:04:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 12:10:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 12:10:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 12:11:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 12:12:26] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9846465fabeacb9f7d316421b5602c85","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5417"} [2026-08-13 12:12:26] production.DEBUG: TwilioController: handleOutbound {"call_id":5417,"CallSid":"CA9846465fabeacb9f7d316421b5602c85","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9846465fabeacb9f7d316421b5602c85","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5417"}} [2026-08-13 12:13:13] production.INFO: AutoTranscribeRecordingJob: submitted recording 3765 → AssemblyAI 059fce1c-b1c0-44a1-9036-9dc8acfe304e [2026-08-13 12:13:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 12:14:13] production.DEBUG: CheckTranscriptionStatusJob: recording 3765 → AssemblyAI status=completed (check #0) [2026-08-13 12:14:13] production.INFO: CheckTranscriptionStatusJob: completed for recording 3765 after 0 checks. [2026-08-13 12:14:14] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3765. {"status":404,"body":"Not found"} [2026-08-13 12:14:15] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3765 [2026-08-13 12:18:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 12:19:06] production.INFO: ExtractMessageAttachmentsJob: attachment 11257 (image001.png) skipped — unsupported type. [2026-08-13 12:19:06] production.INFO: ExtractMessageAttachmentsJob: attachment 11258 (image002.png) skipped — unsupported type. [2026-08-13 12:19:06] production.INFO: ExtractMessageAttachmentsJob: attachment 11259 (image003.jpg) skipped — unsupported type. [2026-08-13 12:19:08] production.INFO: ClassifyInboundEmailJob: message 17183 classified as 'dsar_response' (high). [2026-08-13 12:19:09] production.INFO: FindRelatedDsarJob: message 17183 — dsar_ref='', inst_ref='100153'. [2026-08-13 12:19:09] production.INFO: FindRelatedDsarJob: message 17183 matched DSAR 722 via reference lookup (100153). [2026-08-13 12:19:09] production.INFO: FindRelatedDsarJob: saved receiver_reference '100153' for DSAR 722. [2026-08-13 12:19:11] production.INFO: FindRelatedDsarJob: message 17183 response_type=data_provided. [2026-08-13 12:19:11] production.INFO: FindRelatedDsarJob: message 17183 → triage_queue=dsar_evidence (response_type=data_provided, dsar_id=722). [2026-08-13 12:19:12] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11257 — skipped as small image (7672 bytes), likely signature/logo. [2026-08-13 12:19:12] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11258 — pages=0, large=no. [2026-08-13 12:19:12] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11259 — skipped as small image (823 bytes), likely signature/logo. [2026-08-13 12:19:16] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11258 — file=image002.png, is_dsar_document=, confidence=high. [2026-08-13 12:19:16] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11258 — skipped: verify: not a DSAR document (high confidence). [2026-08-13 12:19:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 12:19:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 12:20:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 12:20:41] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXAA8HP1GFW4J6AQ6V8JXZ3"} [2026-08-13 12:20:41] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXAA8K8FQCTBZ0R2DM7TMF0"} [2026-08-13 12:20:42] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXAA8KNWP5GYZ4T30BDYBY2"} [2026-08-13 12:20:43] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXAA8M4KNC9YNQJT3ERY4ZP"} [2026-08-13 12:20:43] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXAA8P65970QHYGQWKH0GR9"} [2026-08-13 12:20:44] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXAA8Q2E2ZRD6EV8AKNTZ59"} [2026-08-13 12:21:18] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXAA8HP1GFW4J6AQ6V8JXZ3"} [2026-08-13 12:21:18] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXAA8K8FQCTBZ0R2DM7TMF0"} [2026-08-13 12:21:19] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXAA8KNWP5GYZ4T30BDYBY2"} [2026-08-13 12:21:20] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXAA8M4KNC9YNQJT3ERY4ZP"} [2026-08-13 12:21:21] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXAA8P65970QHYGQWKH0GR9"} [2026-08-13 12:21:22] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXAA8Q2E2ZRD6EV8AKNTZ59"} [2026-08-13 12:21:22] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXAA8HP1GFW4J6AQ6V8JXZ3"} [2026-08-13 12:21:23] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXAA8HP1GFW4J6AQ6V8JXZ3"} [2026-08-13 12:21:24] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXAA8K8FQCTBZ0R2DM7TMF0"} [2026-08-13 12:21:24] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXAA8K8FQCTBZ0R2DM7TMF0"} [2026-08-13 12:21:25] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXAA8KNWP5GYZ4T30BDYBY2"} [2026-08-13 12:21:26] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXAA8KNWP5GYZ4T30BDYBY2"} [2026-08-13 12:21:27] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXAA8M4KNC9YNQJT3ERY4ZP"} [2026-08-13 12:21:28] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXAA8M4KNC9YNQJT3ERY4ZP"} [2026-08-13 12:21:29] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXAA8P65970QHYGQWKH0GR9"} [2026-08-13 12:21:29] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXAA8P65970QHYGQWKH0GR9"} [2026-08-13 12:21:30] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXAA8Q2E2ZRD6EV8AKNTZ59"} [2026-08-13 12:21:31] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXAA8Q2E2ZRD6EV8AKNTZ59"} [2026-08-13 12:21:32] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.26] with payload: { "type": "App\\Notifications\\InitialDocumentsSignedNotification", "title": "Initial documents e-signed", "message": "Mr Iain George Hunter e-signed 6 documents", "client_id": 1413, "client_name": "Mr Iain George Hunter", "documents": [ "LOA", "Client Care Letter", "CFA", "Part 1", "Part 2", "Part 2 Extra" ], "id": "4f2523cb-4c3d-4ff3-87e9-bdab52c88293", "socket": null } [2026-08-13 12:21:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 12:21:48] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:22:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 12:22:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 12:22:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 12:22:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 12:22:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 12:23:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 12:24:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 12:25:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 12:26:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 12:28:30] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_29","CallStatus":"ringing","From":"client:agent_production_29","CallSid":"CAaaba76e4e558769c20452eedde0e42d2","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5418"} [2026-08-13 12:28:30] production.DEBUG: TwilioController: handleOutbound {"call_id":5418,"CallSid":"CAaaba76e4e558769c20452eedde0e42d2","From":"client:agent_production_29","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_29","CallStatus":"ringing","From":"client:agent_production_29","CallSid":"CAaaba76e4e558769c20452eedde0e42d2","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5418"}} [2026-08-13 12:29:41] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA1e47570aae1aa6ff7a5103eb3b698eb8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5419"} [2026-08-13 12:29:41] production.DEBUG: TwilioController: handleOutbound {"call_id":5419,"CallSid":"CA1e47570aae1aa6ff7a5103eb3b698eb8","From":"client:agent_production_37","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_37","CallStatus":"ringing","From":"client:agent_production_37","CallSid":"CA1e47570aae1aa6ff7a5103eb3b698eb8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5419"}} [2026-08-13 12:30:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 12:30:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 12:30:46] production.INFO: AutoTranscribeRecordingJob: submitted recording 3766 → AssemblyAI 5834b6e4-8629-4a5d-93f0-641961d3a93f [2026-08-13 12:30:51] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"JE","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAa3e80d56c65795c60038b38c4f9ee390","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FhM2U4MGQ1NmM2NTc5NWM2MDAzOGIzOGM0ZjllZTM5MCIsImZyb20iOiIrNDQ3MzU1ODk5NjM4IiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NjYyMDY1MCJ9.9zlWFaBuvK6LAcGLZDDv9gDiRtXtmJTmCTprp1UDHWEDosvsNvM_6IztDrdUncw_VUoxerGfs4nTfOs47HMx2g%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447355899638","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"JE","Caller":"+447355899638","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 12:31:47] production.DEBUG: CheckTranscriptionStatusJob: recording 3766 → AssemblyAI status=completed (check #0) [2026-08-13 12:31:47] production.INFO: CheckTranscriptionStatusJob: completed for recording 3766 after 0 checks. [2026-08-13 12:31:47] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3766. {"status":404,"body":"Not found"} [2026-08-13 12:31:48] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3766 [2026-08-13 12:33:15] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CAa3e80d56c65795c60038b38c4f9ee390","DialCallSid":"CA5b81a2c6a0db2437f00b5b415a890d6d","DialCallStatus":"completed","DialCallDuration":"139"} [2026-08-13 12:33:24] production.INFO: AutoTranscribeRecordingJob: submitted recording 3767 → AssemblyAI 7e3f23e1-1036-496f-bc60-a87805247029 [2026-08-13 12:34:25] production.DEBUG: CheckTranscriptionStatusJob: recording 3767 → AssemblyAI status=completed (check #0) [2026-08-13 12:34:25] production.INFO: CheckTranscriptionStatusJob: completed for recording 3767 after 0 checks. [2026-08-13 12:34:25] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3767. {"status":404,"body":"Not found"} [2026-08-13 12:34:25] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=evidence) for recording 3767. [2026-08-13 12:36:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:36:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:36:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:37:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:37:24] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAc24087b3148ec109fd8e2021784232c5","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FjMjQwODdiMzE0OGVjMTA5ZmQ4ZTIwMjE3ODQyMzJjNSIsImZyb20iOiIrNDQ3NDg3NTk3MDQxIiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NjYyMTA0MyJ9.TIuJN2G-9eCmQBZs2tN81CxKl3MRz9fQcoOcv2jOvRcohufOVMI0RZzMhY7FC2UUQ_EtVD7pKp63vIMqVvJGwA%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447487597041","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447487597041","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 12:37:34] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CAc24087b3148ec109fd8e2021784232c5","DialCallSid":"CA37b862ecf2a038c41f676e22621bd162","DialCallStatus":"no-answer","DialCallDuration":null} [2026-08-13 12:38:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:39:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:39:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:39:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:40:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:41:02] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAbf5f099cd4cab1e6e6ed3ce591cb3cd2","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5422"} [2026-08-13 12:41:02] production.DEBUG: TwilioController: handleOutbound {"call_id":5422,"CallSid":"CAbf5f099cd4cab1e6e6ed3ce591cb3cd2","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAbf5f099cd4cab1e6e6ed3ce591cb3cd2","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5422"}} [2026-08-13 12:42:14] production.INFO: AutoTranscribeRecordingJob: submitted recording 3768 → AssemblyAI 2de779be-1362-48dd-8373-de1c352e2ed2 [2026-08-13 12:42:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 12:42:48] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6f360ef1f9afb1a8cab4f3ee18d4adfd","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5423"} [2026-08-13 12:42:48] production.DEBUG: TwilioController: handleOutbound {"call_id":5423,"CallSid":"CA6f360ef1f9afb1a8cab4f3ee18d4adfd","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA6f360ef1f9afb1a8cab4f3ee18d4adfd","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5423"}} [2026-08-13 12:43:09] production.ERROR: Failed to create client: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '+447845594943' for key 'clients.clients_phone_number_unique' (Connection: mysql, Host: 127.0.0.1, Port: 3306, Database: fintrixorcouk_ha, SQL: insert into `clients` (`solicitor_id`, `reference`, `title`, `name_first`, `name_middle`, `name_last`, `name_preferred`, `date_of_birth`, `email_address`, `phone_number`, `landline_number`, `tranche_id`, `lead_source_id`, `lead_source_endpoint_id`, `slug`, `updated_at`, `created_at`) values (3, ?, Ms, Mary, ?, Gibson, ?, 2000-01-01, marymcmillan79@aol.com, +447845594943, ?, ?, ?, ?, aaa4e1c9-5458-452f-88e0-85f21a91761b, 2026-08-13 12:43:09, 2026-08-13 12:43:09)) [2026-08-13 12:43:14] production.ERROR: Failed to create client: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '+447845594943' for key 'clients.clients_phone_number_unique' (Connection: mysql, Host: 127.0.0.1, Port: 3306, Database: fintrixorcouk_ha, SQL: insert into `clients` (`solicitor_id`, `reference`, `title`, `name_first`, `name_middle`, `name_last`, `name_preferred`, `date_of_birth`, `email_address`, `phone_number`, `landline_number`, `tranche_id`, `lead_source_id`, `lead_source_endpoint_id`, `slug`, `updated_at`, `created_at`) values (3, ?, Ms, Mary, ?, Gibson, ?, 2000-01-01, marymcmillan79@aol.com, +447845594943, ?, ?, ?, ?, 16115cee-87d7-40c5-8b66-7106ffed955a, 2026-08-13 12:43:14, 2026-08-13 12:43:14)) [2026-08-13 12:43:14] production.DEBUG: CheckTranscriptionStatusJob: recording 3768 → AssemblyAI status=completed (check #0) [2026-08-13 12:43:14] production.INFO: CheckTranscriptionStatusJob: completed for recording 3768 after 0 checks. [2026-08-13 12:43:15] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3768. {"status":404,"body":"Not found"} [2026-08-13 12:43:15] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3768 [2026-08-13 12:43:20] production.ERROR: Failed to create client: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '+447845594943' for key 'clients.clients_phone_number_unique' (Connection: mysql, Host: 127.0.0.1, Port: 3306, Database: fintrixorcouk_ha, SQL: insert into `clients` (`solicitor_id`, `reference`, `title`, `name_first`, `name_middle`, `name_last`, `name_preferred`, `date_of_birth`, `email_address`, `phone_number`, `landline_number`, `tranche_id`, `lead_source_id`, `lead_source_endpoint_id`, `slug`, `updated_at`, `created_at`) values (3, ?, Ms, Mary, ?, Gibson, ?, 2000-01-01, marymcmillan79@aol.com, +447845594943, ?, ?, 3, ?, ebeb3b2b-f292-459f-8815-3fbf938302c6, 2026-08-13 12:43:20, 2026-08-13 12:43:20)) [2026-08-13 12:43:30] production.ERROR: Failed to create client: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '+447845594943' for key 'clients.clients_phone_number_unique' (Connection: mysql, Host: 127.0.0.1, Port: 3306, Database: fintrixorcouk_ha, SQL: insert into `clients` (`solicitor_id`, `reference`, `title`, `name_first`, `name_middle`, `name_last`, `name_preferred`, `date_of_birth`, `email_address`, `phone_number`, `landline_number`, `tranche_id`, `lead_source_id`, `lead_source_endpoint_id`, `slug`, `updated_at`, `created_at`) values (3, ?, Ms, Mary, ?, Gibson, ?, 2000-01-01, marymcmillan79@aol.com, +447845594943, ?, ?, 3, ?, 125c91c2-beff-4c6f-a253-f0e39652c6bb, 2026-08-13 12:43:30, 2026-08-13 12:43:30)) [2026-08-13 12:43:33] production.INFO: AutoTranscribeRecordingJob: submitted recording 3769 → AssemblyAI ede43ef6-d100-4784-9cfb-0ed1556023e9 [2026-08-13 12:43:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 12:43:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:44:33] production.DEBUG: CheckTranscriptionStatusJob: recording 3769 → AssemblyAI status=completed (check #0) [2026-08-13 12:44:33] production.INFO: CheckTranscriptionStatusJob: completed for recording 3769 after 0 checks. [2026-08-13 12:44:34] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3769. {"status":404,"body":"Not found"} [2026-08-13 12:44:34] production.INFO: ClassifyAndScoreCallJob: skipping recording 3769 — too short to classify (duration=18s, words=46). [2026-08-13 12:44:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 12:45:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:45:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 12:45:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 12:45:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 12:45:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 12:46:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 12:47:09] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA03ca12839ea98fbd37f2a9828bf72a66","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5424"} [2026-08-13 12:47:09] production.DEBUG: TwilioController: handleOutbound {"call_id":5424,"CallSid":"CA03ca12839ea98fbd37f2a9828bf72a66","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA03ca12839ea98fbd37f2a9828bf72a66","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5424"}} [2026-08-13 12:48:04] production.INFO: AutoTranscribeRecordingJob: submitted recording 3770 → AssemblyAI 537b8ed3-a983-416b-8a6b-02aaa0fce6a5 [2026-08-13 12:49:05] production.DEBUG: CheckTranscriptionStatusJob: recording 3770 → AssemblyAI status=completed (check #0) [2026-08-13 12:49:05] production.INFO: CheckTranscriptionStatusJob: completed for recording 3770 after 0 checks. [2026-08-13 12:49:05] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3770. {"status":404,"body":"Not found"} [2026-08-13 12:49:06] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3770 [2026-08-13 12:49:28] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAf9fee736fea04cb7555f06f5db9433b9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5425"} [2026-08-13 12:49:28] production.DEBUG: TwilioController: handleOutbound {"call_id":5425,"CallSid":"CAf9fee736fea04cb7555f06f5db9433b9","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAf9fee736fea04cb7555f06f5db9433b9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5425"}} [2026-08-13 12:49:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 12:52:49] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA474c55510defa217ec81019f7ca8d877","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5426"} [2026-08-13 12:52:49] production.DEBUG: TwilioController: handleOutbound {"call_id":5426,"CallSid":"CA474c55510defa217ec81019f7ca8d877","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA474c55510defa217ec81019f7ca8d877","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5426"}} [2026-08-13 12:53:40] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAc30233785a630c8a7656dbd75b9ab284","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FjMzAyMzM3ODVhNjMwYzhhNzY1NmRiZDc1YjlhYjI4NCIsImZyb20iOiIrNDQ3NzYxNDI2MjQ5IiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjYyMjAyMCJ9.nYgnBbaQUMa-_19922zr42pmOtsYZrUKYjGBnPDIyxWMq9JWtezFucZuRTyqhuxw_msAOc55r7FCRrPgoybLJw%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447761426249","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447761426249","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 12:53:42] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CAc30233785a630c8a7656dbd75b9ab284","DialCallSid":"CAb4e4678d64d5413a652f155f1281dd6b","DialCallStatus":"no-answer","DialCallDuration":null} [2026-08-13 12:53:44] production.INFO: AutoTranscribeRecordingJob: submitted recording 3771 → AssemblyAI f690ded8-3f1e-4a6b-bf36-5171a107f08e [2026-08-13 12:54:11] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAfdb9d7783dd9cdc8b58844fb1c3291ca","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5428"} [2026-08-13 12:54:11] production.DEBUG: TwilioController: handleOutbound {"call_id":5428,"CallSid":"CAfdb9d7783dd9cdc8b58844fb1c3291ca","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAfdb9d7783dd9cdc8b58844fb1c3291ca","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5428"}} [2026-08-13 12:54:40] production.INFO: AutoTranscribeRecordingJob: submitted recording 3772 → AssemblyAI d9cd51f5-15ef-4f54-ac22-3219a52b7ab5 [2026-08-13 12:54:45] production.DEBUG: CheckTranscriptionStatusJob: recording 3771 → AssemblyAI status=completed (check #0) [2026-08-13 12:54:45] production.INFO: CheckTranscriptionStatusJob: completed for recording 3771 after 0 checks. [2026-08-13 12:54:46] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3771. {"status":404,"body":"Not found"} [2026-08-13 12:54:47] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3771 [2026-08-13 12:55:40] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAd3ab7a5771c9928866ae2e181ba702de","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5429"} [2026-08-13 12:55:40] production.DEBUG: TwilioController: handleOutbound {"call_id":5429,"CallSid":"CAd3ab7a5771c9928866ae2e181ba702de","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAd3ab7a5771c9928866ae2e181ba702de","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5429"}} [2026-08-13 12:55:41] production.DEBUG: CheckTranscriptionStatusJob: recording 3772 → AssemblyAI status=completed (check #0) [2026-08-13 12:55:41] production.INFO: CheckTranscriptionStatusJob: completed for recording 3772 after 0 checks. [2026-08-13 12:55:41] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3772. {"status":404,"body":"Not found"} [2026-08-13 12:55:41] production.INFO: ClassifyAndScoreCallJob: skipping recording 3772 — too short to classify (duration=4s, words=9). [2026-08-13 12:57:44] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA4c853dba8c7aa9fd3fbd377a450a698f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5430"} [2026-08-13 12:57:44] production.DEBUG: TwilioController: handleOutbound {"call_id":5430,"CallSid":"CA4c853dba8c7aa9fd3fbd377a450a698f","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA4c853dba8c7aa9fd3fbd377a450a698f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5430"}} [2026-08-13 12:59:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_2"} [2026-08-13 13:00:57] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAe829727efb90a1362c9fefd3d0dcf389","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5431"} [2026-08-13 13:00:57] production.DEBUG: TwilioController: handleOutbound {"call_id":5431,"CallSid":"CAe829727efb90a1362c9fefd3d0dcf389","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAe829727efb90a1362c9fefd3d0dcf389","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5431"}} [2026-08-13 13:01:59] production.INFO: AutoTranscribeRecordingJob: submitted recording 3773 → AssemblyAI 8137b3c4-7e8e-4d77-af9c-72b98e699f7a [2026-08-13 13:02:31] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA4244cd49a10aeddec6130d797378bea1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5432"} [2026-08-13 13:02:31] production.DEBUG: TwilioController: handleOutbound {"call_id":5432,"CallSid":"CA4244cd49a10aeddec6130d797378bea1","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA4244cd49a10aeddec6130d797378bea1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5432"}} [2026-08-13 13:03:00] production.DEBUG: CheckTranscriptionStatusJob: recording 3773 → AssemblyAI status=completed (check #0) [2026-08-13 13:03:00] production.INFO: CheckTranscriptionStatusJob: completed for recording 3773 after 0 checks. [2026-08-13 13:03:00] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3773. {"status":404,"body":"Not found"} [2026-08-13 13:03:01] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3773 [2026-08-13 13:03:40] production.INFO: AutoTranscribeRecordingJob: submitted recording 3774 → AssemblyAI 2bc49d36-dbd7-4475-84ea-dcfdfa10b83c [2026-08-13 13:04:40] production.DEBUG: CheckTranscriptionStatusJob: recording 3774 → AssemblyAI status=completed (check #0) [2026-08-13 13:04:40] production.INFO: CheckTranscriptionStatusJob: completed for recording 3774 after 0 checks. [2026-08-13 13:04:41] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3774. {"status":404,"body":"Not found"} [2026-08-13 13:04:42] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3774 [2026-08-13 13:04:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 13:05:04] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA38e7d5a6b93f6a8f032757195218b92b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5433"} [2026-08-13 13:05:04] production.DEBUG: TwilioController: handleOutbound {"call_id":5433,"CallSid":"CA38e7d5a6b93f6a8f032757195218b92b","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA38e7d5a6b93f6a8f032757195218b92b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5433"}} [2026-08-13 13:05:50] production.INFO: AutoTranscribeRecordingJob: submitted recording 3775 → AssemblyAI feb20828-2843-42f1-ae82-3d9492739d29 [2026-08-13 13:06:50] production.DEBUG: CheckTranscriptionStatusJob: recording 3775 → AssemblyAI status=completed (check #0) [2026-08-13 13:06:50] production.INFO: CheckTranscriptionStatusJob: completed for recording 3775 after 0 checks. [2026-08-13 13:06:51] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3775. {"status":404,"body":"Not found"} [2026-08-13 13:06:52] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3775 [2026-08-13 13:09:40] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA8446143b0f434332d96a36a70b757ca0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5434"} [2026-08-13 13:09:40] production.DEBUG: TwilioController: handleOutbound {"call_id":5434,"CallSid":"CA8446143b0f434332d96a36a70b757ca0","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA8446143b0f434332d96a36a70b757ca0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5434"}} [2026-08-13 13:10:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:10:40] production.INFO: AutoTranscribeRecordingJob: submitted recording 3776 → AssemblyAI dd746a7c-215f-4132-b47c-2b8b584f5322 [2026-08-13 13:10:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_2"} [2026-08-13 13:10:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_2"} [2026-08-13 13:11:40] production.DEBUG: CheckTranscriptionStatusJob: recording 3776 → AssemblyAI status=completed (check #0) [2026-08-13 13:11:40] production.INFO: CheckTranscriptionStatusJob: completed for recording 3776 after 0 checks. [2026-08-13 13:11:41] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3776. {"status":404,"body":"Not found"} [2026-08-13 13:11:42] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3776 [2026-08-13 13:11:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 13:12:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 13:12:12] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA06705ad6c8297c539658ae917dc81384","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5435"} [2026-08-13 13:12:12] production.DEBUG: TwilioController: handleOutbound {"call_id":5435,"CallSid":"CA06705ad6c8297c539658ae917dc81384","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA06705ad6c8297c539658ae917dc81384","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5435"}} [2026-08-13 13:13:09] production.INFO: AutoTranscribeRecordingJob: submitted recording 3777 → AssemblyAI 69cfff34-13f5-410a-b6c4-ae753fe18591 [2026-08-13 13:13:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 13:14:10] production.DEBUG: CheckTranscriptionStatusJob: recording 3777 → AssemblyAI status=completed (check #0) [2026-08-13 13:14:10] production.INFO: CheckTranscriptionStatusJob: completed for recording 3777 after 0 checks. [2026-08-13 13:14:10] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3777. {"status":404,"body":"Not found"} [2026-08-13 13:14:11] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3777 [2026-08-13 13:14:18] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9a3770917b9bd7de1756c5dc1aeb847c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5436"} [2026-08-13 13:14:18] production.DEBUG: TwilioController: handleOutbound {"call_id":5436,"CallSid":"CA9a3770917b9bd7de1756c5dc1aeb847c","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA9a3770917b9bd7de1756c5dc1aeb847c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5436"}} [2026-08-13 13:15:38] production.INFO: AutoTranscribeRecordingJob: submitted recording 3778 → AssemblyAI 6ddd41b2-2c49-4853-bb99-9c1b2bb425ce [2026-08-13 13:16:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 13:16:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 13:16:38] production.DEBUG: CheckTranscriptionStatusJob: recording 3778 → AssemblyAI status=completed (check #0) [2026-08-13 13:16:38] production.INFO: CheckTranscriptionStatusJob: completed for recording 3778 after 0 checks. [2026-08-13 13:16:39] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3778. {"status":404,"body":"Not found"} [2026-08-13 13:16:40] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3778 [2026-08-13 13:20:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 13:20:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 13:20:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:22:15] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA67ce2e606965afae4115741ec9918154","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5437"} [2026-08-13 13:22:15] production.DEBUG: TwilioController: handleOutbound {"call_id":5437,"CallSid":"CA67ce2e606965afae4115741ec9918154","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA67ce2e606965afae4115741ec9918154","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5437"}} [2026-08-13 13:22:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:22:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:22:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:22:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:22:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:22:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:22:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:23:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:23:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:23:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:23:09] production.INFO: AutoTranscribeRecordingJob: submitted recording 3779 → AssemblyAI 4097b896-3101-4cfe-b23c-96a2766d48a0 [2026-08-13 13:23:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:23:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:23:50] production.INFO: ClassifyInboundEmailJob: message 17225 classified as 'generic' (medium). [2026-08-13 13:24:10] production.DEBUG: CheckTranscriptionStatusJob: recording 3779 → AssemblyAI status=completed (check #0) [2026-08-13 13:24:10] production.INFO: CheckTranscriptionStatusJob: completed for recording 3779 after 0 checks. [2026-08-13 13:24:11] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3779. {"status":404,"body":"Not found"} [2026-08-13 13:24:11] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3779 [2026-08-13 13:24:22] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA5f24602a61f49181c2e3a5d5eb6510e9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5438"} [2026-08-13 13:24:22] production.DEBUG: TwilioController: handleOutbound {"call_id":5438,"CallSid":"CA5f24602a61f49181c2e3a5d5eb6510e9","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA5f24602a61f49181c2e3a5d5eb6510e9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5438"}} [2026-08-13 13:25:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 13:26:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 13:27:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 13:27:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 13:27:53] production.INFO: ExtractMessageAttachmentsJob: attachment 11265 (image001.png) skipped — unsupported type. [2026-08-13 13:27:55] production.INFO: ClassifyInboundEmailJob: message 17226 classified as 'dsar_response' (high). [2026-08-13 13:27:58] production.INFO: FindRelatedDsarJob: message 17226 — dsar_ref='DSAR-20260603-100009', inst_ref='SAR26-27 - 527-Access - Redress'. [2026-08-13 13:28:10] production.INFO: FindRelatedDsarJob: message 17226 — AI matcher dsar_id=, confidence=low. [2026-08-13 13:28:10] production.INFO: FindRelatedDsarJob: message 17226 — extracted reference 'SAR26-27 - 527-Access - Redress' but no DSAR matched. [2026-08-13 13:28:12] production.INFO: FindRelatedDsarJob: message 17226 response_type=no_record. [2026-08-13 13:28:12] production.INFO: FindRelatedDsarJob: message 17226 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=none). [2026-08-13 13:28:52] production.INFO: AutoTranscribeRecordingJob: submitted recording 3780 → AssemblyAI 6b51ba02-2ed8-427b-a743-bc6474f20682 [2026-08-13 13:29:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 13:29:53] production.DEBUG: CheckTranscriptionStatusJob: recording 3780 → AssemblyAI status=completed (check #0) [2026-08-13 13:29:53] production.INFO: CheckTranscriptionStatusJob: completed for recording 3780 after 0 checks. [2026-08-13 13:29:53] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3780. {"status":404,"body":"Not found"} [2026-08-13 13:29:54] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3780 [2026-08-13 13:30:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 13:30:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 13:31:40] production.INFO: AutoTranscribeRecordingJob: submitted recording 3781 → AssemblyAI adf4f2e8-9ad1-4e30-afc7-1a0a02daa4a6 [2026-08-13 13:32:48] production.DEBUG: CheckTranscriptionStatusJob: recording 3781 → AssemblyAI status=completed (check #0) [2026-08-13 13:32:48] production.INFO: CheckTranscriptionStatusJob: completed for recording 3781 after 0 checks. [2026-08-13 13:32:48] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3781. {"status":404,"body":"Not found"} [2026-08-13 13:32:51] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3781 [2026-08-13 13:32:57] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:33:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:33:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:33:09] production.INFO: AutoTranscribeRecordingJob: submitted recording 3781 → AssemblyAI dbcc654c-db45-4eb1-a7a4-ea39ae8d278b [2026-08-13 13:33:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:33:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:33:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:33:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:33:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:34:01] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3781. {"total_score":34,"risk_rating":"high_risk","has_sections":true} [2026-08-13 13:34:11] production.DEBUG: CheckTranscriptionStatusJob: recording 3781 → AssemblyAI status=completed (check #0) [2026-08-13 13:34:11] production.INFO: CheckTranscriptionStatusJob: completed for recording 3781 after 0 checks. [2026-08-13 13:34:12] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3781. {"status":404,"body":"Not found"} [2026-08-13 13:34:13] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3781 [2026-08-13 13:34:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:34:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:34:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:34:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:35:05] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3781. {"total_score":36,"risk_rating":"high_risk","has_sections":true} [2026-08-13 13:35:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:35:30] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":"Johnstone","ToZip":null,"CallSid":"CAd21b1e852748c279b8ae5fcd5bebb003","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FkMjFiMWU4NTI3NDhjMjc5YjhhZTVmY2Q1YmViYjAwMyIsImZyb20iOiIrNDQxNTA1ODQyMjAwIiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NjYyNDUzMCJ9._Nwx9t_7YBB7T-W7UdmIduULmxmp-OyzY7nbHMVvnNCcQQByXrnQ5l__3ooXWcUFo6vnYKArU8s-wAmCYQsUkQ%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+441505842200","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+441505842200","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":"Johnstone"} [2026-08-13 13:35:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 13:35:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_2"} [2026-08-13 13:36:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_2"} [2026-08-13 13:36:48] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CAfb697759e460b9f388f3cf4c177fd621","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5440"} [2026-08-13 13:36:48] production.DEBUG: TwilioController: handleOutbound {"call_id":5440,"CallSid":"CAfb697759e460b9f388f3cf4c177fd621","From":"client:agent_production_22","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CAfb697759e460b9f388f3cf4c177fd621","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5440"}} [2026-08-13 13:37:13] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CAd21b1e852748c279b8ae5fcd5bebb003","DialCallSid":"CA9d4481cc0a60dc5eb00773ead002dd42","DialCallStatus":"completed","DialCallDuration":"93"} [2026-08-13 13:37:21] production.INFO: AutoTranscribeRecordingJob: submitted recording 3782 → AssemblyAI 66cd9c8e-265e-456a-9b33-6e2f8771740e [2026-08-13 13:37:24] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAc0a68d2424f35f7e6c8069915de9a568","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FjMGE2OGQyNDI0ZjM1ZjdlNmM4MDY5OTE1ZGU5YTU2OCIsImZyb20iOiIrNDQ3NzQ5MTc5NTYwIiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjYyNDY0MyJ9.9T0eeOtxNjRUntmhOwqeCYr4l7cxnLAuhMRn45_0esQjBEdTH1ZxtDH2529UK5qV4hWSwKIBzm_CulMfgw6JaQ%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447749179560","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447749179560","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 13:37:34] production.INFO: AutoTranscribeRecordingJob: submitted recording 3783 → AssemblyAI 999cdd61-9de7-4b05-9031-a784ef167f65 [2026-08-13 13:37:52] production.DEBUG: Twilio Request {"Called":"+441618880834","Digits":"hangup","RecordingUrl":"https://api.twilio.com/2010-04-01/Accounts/AC984ab7ddf0c2d6562dfe6d27e1bc10be/Recordings/RE2da7f45f1dd5e40fb0ed85fef0332349","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAc0a68d2424f35f7e6c8069915de9a568","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"completed","RecordingSid":"RE2da7f45f1dd5e40fb0ed85fef0332349","From":"+447749179560","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447749179560","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null,"RecordingDuration":"14"} [2026-08-13 13:37:52] production.ERROR: TwilioController: failed to handle inbound call. {"from":"+447749179560","to":"+441618880834","error":"SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'CAc0a68d2424f35f7e6c8069915de9a568' for key 'calls.calls_provider_call_sid_unique' (Connection: mysql, Host: 127.0.0.1, Port: 3306, Database: fintrixorcouk_ha, SQL: insert into `calls` (`solicitor_id`, `assigned_agent_id`, `answered_by_agent_id`, `solicitor_phone_number_id`, `provider`, `provider_call_sid`, `from_number`, `to_number`, `phone_number_type_slug`, `call_type`, `queue_type`, `target_label`, `target_type`, `is_recorded`, `recording_notice_played`, `meta`, `communication_id`, `updated_at`, `created_at`) values (3, 36, ?, 4, twilio, CAc0a68d2424f35f7e6c8069915de9a568, +447749179560, +441618880834, client, client, ?, Mr John Holliday, Client, 1, 0, {\"twilio_call_status\":\"completed\",\"twilio_direction\":\"inbound\",\"raw_payload\":{\"Called\":\"+441618880834\",\"Digits\":\"hangup\",\"RecordingUrl\":\"https:\\/\\/api.twilio.com\\/2010-04-01\\/Accounts\\/AC984ab7ddf0c2d6562dfe6d27e1bc10be\\/Recordings\\/RE2da7f45f1dd5e40fb0ed85fef0332349\",\"ToState\":\"Manchester\",\"CallerCountry\":\"GB\",\"Direction\":\"inbound\",\"CallerState\":null,\"ToZip\":null,\"CallSid\":\"CAc0a68d2424f35f7e6c8069915de9a568\",\"To\":\"+441618880834\",\"CallerZip\":null,\"ToCountry\":\"GB\",\"CalledZip\":null,\"ApiVersion\":\"2010-04-01\",\"CalledCity\":null,\"CallStatus\":\"completed\",\"RecordingSid\":\"RE2da7f45f1dd5e40fb0ed85fef0332349\",\"From\":\"+447749179560\",\"AccountSid\":\"AC984ab7ddf0c2d6562dfe6d27e1bc10be\",\"CalledCountry\":\"GB\",\"CallerCity\":null,\"ApplicationSid\":\"AP833f5b0190f286e33a7cf1ae0dbf0ce2\",\"ToCity\":null,\"FromCountry\":\"GB\",\"Caller\":\"+447749179560\",\"FromCity\":null,\"CalledState\":\"Manchester\",\"FromZip\":null,\"FromState\":null,\"RecordingDuration\":\"14\"}}, 5442, 2026-08-13 13:37:52, 2026-08-13 13:37:52))","exception":"[object] (Illuminate\\Database\\UniqueConstraintViolationException(code: 23000): SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'CAc0a68d2424f35f7e6c8069915de9a568' for key 'calls.calls_provider_call_sid_unique' (Connection: mysql, Host: 127.0.0.1, Port: 3306, Database: fintrixorcouk_ha, SQL: insert into `calls` (`solicitor_id`, `assigned_agent_id`, `answered_by_agent_id`, `solicitor_phone_number_id`, `provider`, `provider_call_sid`, `from_number`, `to_number`, `phone_number_type_slug`, `call_type`, `queue_type`, `target_label`, `target_type`, `is_recorded`, `recording_notice_played`, `meta`, `communication_id`, `updated_at`, `created_at`) values (3, 36, ?, 4, twilio, CAc0a68d2424f35f7e6c8069915de9a568, +447749179560, +441618880834, client, client, ?, Mr John Holliday, Client, 1, 0, {\"twilio_call_status\":\"completed\",\"twilio_direction\":\"inbound\",\"raw_payload\":{\"Called\":\"+441618880834\",\"Digits\":\"hangup\",\"RecordingUrl\":\"https:\\/\\/api.twilio.com\\/2010-04-01\\/Accounts\\/AC984ab7ddf0c2d6562dfe6d27e1bc10be\\/Recordings\\/RE2da7f45f1dd5e40fb0ed85fef0332349\",\"ToState\":\"Manchester\",\"CallerCountry\":\"GB\",\"Direction\":\"inbound\",\"CallerState\":null,\"ToZip\":null,\"CallSid\":\"CAc0a68d2424f35f7e6c8069915de9a568\",\"To\":\"+441618880834\",\"CallerZip\":null,\"ToCountry\":\"GB\",\"CalledZip\":null,\"ApiVersion\":\"2010-04-01\",\"CalledCity\":null,\"CallStatus\":\"completed\",\"RecordingSid\":\"RE2da7f45f1dd5e40fb0ed85fef0332349\",\"From\":\"+447749179560\",\"AccountSid\":\"AC984ab7ddf0c2d6562dfe6d27e1bc10be\",\"CalledCountry\":\"GB\",\"CallerCity\":null,\"ApplicationSid\":\"AP833f5b0190f286e33a7cf1ae0dbf0ce2\",\"ToCity\":null,\"FromCountry\":\"GB\",\"Caller\":\"+447749179560\",\"FromCity\":null,\"CalledState\":\"Manchester\",\"FromZip\":null,\"FromState\":null,\"RecordingDuration\":\"14\"}}, 5442, 2026-08-13 13:37:52, 2026-08-13 13:37:52)) at /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php:838) [stacktrace] #0 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(794): Illuminate\\Database\\Connection->runQueryCallback('insert into `ca...', Array, Object(Closure)) #1 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/MySqlConnection.php(42): Illuminate\\Database\\Connection->run('insert into `ca...', Array, Object(Closure)) #2 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Processors/MySqlProcessor.php(35): Illuminate\\Database\\MySqlConnection->insert('insert into `ca...', Array, 'id') #3 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(4170): Illuminate\\Database\\Query\\Processors\\MySqlProcessor->processInsertGetId(Object(Illuminate\\Database\\Query\\Builder), 'insert into `ca...', Array, 'id') #4 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php(2237): Illuminate\\Database\\Query\\Builder->insertGetId(Array, 'id') #5 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1436): Illuminate\\Database\\Eloquent\\Builder->__call('insertGetId', Array) #6 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1401): Illuminate\\Database\\Eloquent\\Model->insertAndSetId(Object(Illuminate\\Database\\Eloquent\\Builder), Array) #7 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1240): Illuminate\\Database\\Eloquent\\Model->performInsert(Object(Illuminate\\Database\\Eloquent\\Builder)) #8 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Relations/HasOneOrMany.php(391): Illuminate\\Database\\Eloquent\\Model->save() #9 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Support/helpers.php(393): Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany->{closure:Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany::create():388}(Object(App\\Models\\Communication\\Call)) #10 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Relations/HasOneOrMany.php(388): tap(Object(App\\Models\\Communication\\Call), Object(Closure)) #11 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/CreateInboundCommunicationAction.php(57): Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany->create(Array) #12 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(35): App\\Actions\\Communications\\CreateInboundCommunicationAction->{closure:App\\Actions\\Communications\\CreateInboundCommunicationAction::handle():30}(Object(Illuminate\\Database\\MySqlConnection)) #13 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/DatabaseManager.php(491): Illuminate\\Database\\Connection->transaction(Object(Closure)) #14 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Support/Facades/Facade.php(363): Illuminate\\Database\\DatabaseManager->__call('transaction', Array) #15 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/CreateInboundCommunicationAction.php(30): Illuminate\\Support\\Facades\\Facade::__callStatic('transaction', Array) #16 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/HandleInboundCallAction.php(30): App\\Actions\\Communications\\CreateInboundCommunicationAction->handle(3, Object(App\\Models\\Communication\\SolicitorPhoneNumber), '+447749179560', Object(App\\Models\\Client\\Client), Array) #17 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Twilio/TwilioController.php(33): App\\Actions\\Communications\\HandleInboundCallAction->handle('+447749179560', '+441618880834', Array) #18 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Twilio/TwilioController.php(17): App\\Http\\Controllers\\Twilio\\TwilioController->handleInbound(Object(Illuminate\\Http\\Request), Object(App\\Actions\\Communications\\HandleInboundCallAction)) #19 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(46): App\\Http\\Controllers\\Twilio\\TwilioController->__invoke(Object(Illuminate\\Http\\Request), Object(App\\Actions\\Communications\\HandleInboundCallAction)) #20 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(21): Illuminate\\Routing\\ControllerDispatcher->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Twilio\\TwilioController), '__invoke') #21 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingRoutingDispatcher.php(35): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->{closure:Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing::dispatch():20}() #22 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(20): Sentry\\Laravel\\Tracing\\Routing\\TracingRoutingDispatcher->wrapRouteDispatch(Object(Closure), Object(Illuminate\\Routing\\Route)) #23 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(265): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Twilio\\TwilioController), '__invoke') #24 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(211): Illuminate\\Routing\\Route->runController() #25 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(822): Illuminate\\Routing\\Route->run() #26 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Routing\\Router->{closure:Illuminate\\Routing\\Router::runRouteWithinStack():821}(Object(Illuminate\\Http\\Request)) #27 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/VerifyTwilioWebhook.php(70): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #28 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\VerifyTwilioWebhook->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #29 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/PassTenantThroughToView.php(17): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #30 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\PassTenantThroughToView->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #31 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/SetSolicitorFromDomain.php(49): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #32 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\SetSolicitorFromDomain->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #33 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #34 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #35 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(87): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #36 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #37 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(48): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #38 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #39 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(120): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #40 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest(Object(Illuminate\\Http\\Request), Object(Illuminate\\Session\\Store), Object(Closure)) #41 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Session\\Middleware\\StartSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #42 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(36): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #43 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #44 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(74): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #45 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #46 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #47 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(821): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #48 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(800): Illuminate\\Routing\\Router->runRouteWithinStack(Object(Illuminate\\Routing\\Route), Object(Illuminate\\Http\\Request)) #49 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(764): Illuminate\\Routing\\Router->runRoute(Object(Illuminate\\Http\\Request), Object(Illuminate\\Routing\\Route)) #50 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(753): Illuminate\\Routing\\Router->dispatchToRoute(Object(Illuminate\\Http\\Request)) #51 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(200): Illuminate\\Routing\\Router->dispatch(Object(Illuminate\\Http\\Request)) #52 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Kernel->{closure:Illuminate\\Foundation\\Http\\Kernel::dispatchToRouter():197}(Object(Illuminate\\Http\\Request)) #53 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/FlushEventsMiddleware.php(13): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #54 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\FlushEventsMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #55 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #56 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestIpMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #57 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(31): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #58 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #59 /home/fintrixorcouk/public_html/ha/vendor/livewire/livewire/src/Features/SupportDisablingBackButtonCache/DisableBackButtonCacheMiddleware.php(19): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #60 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Livewire\\Features\\SupportDisablingBackButtonCache\\DisableBackButtonCacheMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #61 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #62 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #63 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #64 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #65 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #66 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #67 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #68 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #69 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(109): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #70 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #71 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(61): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #72 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\HandleCors->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #73 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(58): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #74 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #75 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/InvokeDeferredCallbacks.php(22): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #76 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\InvokeDeferredCallbacks->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #77 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePathEncoding.php(26): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #78 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePathEncoding->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #79 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Middleware.php(79): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #80 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Tracing\\Middleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #81 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #82 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #83 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request)) #84 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(1220): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request)) #85 /home/fintrixorcouk/public_html/ha/public/index.php(20): Illuminate\\Foundation\\Application->handleRequest(Object(Illuminate\\Http\\Request)) #86 {main} [previous exception] [object] (PDOException(code: 23000): SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'CAc0a68d2424f35f7e6c8069915de9a568' for key 'calls.calls_provider_call_sid_unique' at /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/MySqlConnection.php:53) [stacktrace] #0 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/MySqlConnection.php(53): PDOStatement->execute() #1 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(827): Illuminate\\Database\\MySqlConnection->{closure:Illuminate\\Database\\MySqlConnection::insert():42}('insert into `ca...', Array) #2 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Connection.php(794): Illuminate\\Database\\Connection->runQueryCallback('insert into `ca...', Array, Object(Closure)) #3 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/MySqlConnection.php(42): Illuminate\\Database\\Connection->run('insert into `ca...', Array, Object(Closure)) #4 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Processors/MySqlProcessor.php(35): Illuminate\\Database\\MySqlConnection->insert('insert into `ca...', Array, 'id') #5 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(4170): Illuminate\\Database\\Query\\Processors\\MySqlProcessor->processInsertGetId(Object(Illuminate\\Database\\Query\\Builder), 'insert into `ca...', Array, 'id') #6 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php(2237): Illuminate\\Database\\Query\\Builder->insertGetId(Array, 'id') #7 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1436): Illuminate\\Database\\Eloquent\\Builder->__call('insertGetId', Array) #8 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1401): Illuminate\\Database\\Eloquent\\Model->insertAndSetId(Object(Illuminate\\Database\\Eloquent\\Builder), Array) #9 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1240): Illuminate\\Database\\Eloquent\\Model->performInsert(Object(Illuminate\\Database\\Eloquent\\Builder)) #10 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Relations/HasOneOrMany.php(391): Illuminate\\Database\\Eloquent\\Model->save() #11 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Support/helpers.php(393): Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany->{closure:Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany::create():388}(Object(App\\Models\\Communication\\Call)) #12 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Relations/HasOneOrMany.php(388): tap(Object(App\\Models\\Communication\\Call), Object(Closure)) #13 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/CreateInboundCommunicationAction.php(57): Illuminate\\Database\\Eloquent\\Relations\\HasOneOrMany->create(Array) #14 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/Concerns/ManagesTransactions.php(35): App\\Actions\\Communications\\CreateInboundCommunicationAction->{closure:App\\Actions\\Communications\\CreateInboundCommunicationAction::handle():30}(Object(Illuminate\\Database\\MySqlConnection)) #15 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Database/DatabaseManager.php(491): Illuminate\\Database\\Connection->transaction(Object(Closure)) #16 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Support/Facades/Facade.php(363): Illuminate\\Database\\DatabaseManager->__call('transaction', Array) #17 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/CreateInboundCommunicationAction.php(30): Illuminate\\Support\\Facades\\Facade::__callStatic('transaction', Array) #18 /home/fintrixorcouk/public_html/ha/app/Actions/Communications/HandleInboundCallAction.php(30): App\\Actions\\Communications\\CreateInboundCommunicationAction->handle(3, Object(App\\Models\\Communication\\SolicitorPhoneNumber), '+447749179560', Object(App\\Models\\Client\\Client), Array) #19 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Twilio/TwilioController.php(33): App\\Actions\\Communications\\HandleInboundCallAction->handle('+447749179560', '+441618880834', Array) #20 /home/fintrixorcouk/public_html/ha/app/Http/Controllers/Twilio/TwilioController.php(17): App\\Http\\Controllers\\Twilio\\TwilioController->handleInbound(Object(Illuminate\\Http\\Request), Object(App\\Actions\\Communications\\HandleInboundCallAction)) #21 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(46): App\\Http\\Controllers\\Twilio\\TwilioController->__invoke(Object(Illuminate\\Http\\Request), Object(App\\Actions\\Communications\\HandleInboundCallAction)) #22 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(21): Illuminate\\Routing\\ControllerDispatcher->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Twilio\\TwilioController), '__invoke') #23 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingRoutingDispatcher.php(35): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->{closure:Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing::dispatch():20}() #24 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Routing/TracingControllerDispatcherTracing.php(20): Sentry\\Laravel\\Tracing\\Routing\\TracingRoutingDispatcher->wrapRouteDispatch(Object(Closure), Object(Illuminate\\Routing\\Route)) #25 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(265): Sentry\\Laravel\\Tracing\\Routing\\TracingControllerDispatcherTracing->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Twilio\\TwilioController), '__invoke') #26 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Route.php(211): Illuminate\\Routing\\Route->runController() #27 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(822): Illuminate\\Routing\\Route->run() #28 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Routing\\Router->{closure:Illuminate\\Routing\\Router::runRouteWithinStack():821}(Object(Illuminate\\Http\\Request)) #29 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/VerifyTwilioWebhook.php(70): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #30 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\VerifyTwilioWebhook->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #31 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/PassTenantThroughToView.php(17): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #32 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\PassTenantThroughToView->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #33 /home/fintrixorcouk/public_html/ha/app/Http/Middleware/Solicitor/SetSolicitorFromDomain.php(49): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #34 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): App\\Http\\Middleware\\Solicitor\\SetSolicitorFromDomain->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #35 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #36 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #37 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(87): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #38 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #39 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(48): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #40 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #41 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(120): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #42 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest(Object(Illuminate\\Http\\Request), Object(Illuminate\\Session\\Store), Object(Closure)) #43 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Session\\Middleware\\StartSession->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #44 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(36): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #45 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #46 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(74): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #47 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #48 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #49 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(821): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #50 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(800): Illuminate\\Routing\\Router->runRouteWithinStack(Object(Illuminate\\Routing\\Route), Object(Illuminate\\Http\\Request)) #51 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(764): Illuminate\\Routing\\Router->runRoute(Object(Illuminate\\Http\\Request), Object(Illuminate\\Routing\\Route)) #52 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Routing/Router.php(753): Illuminate\\Routing\\Router->dispatchToRoute(Object(Illuminate\\Http\\Request)) #53 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(200): Illuminate\\Routing\\Router->dispatch(Object(Illuminate\\Http\\Request)) #54 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Kernel->{closure:Illuminate\\Foundation\\Http\\Kernel::dispatchToRouter():197}(Object(Illuminate\\Http\\Request)) #55 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/FlushEventsMiddleware.php(13): Illuminate\\Pipeline\\Pipeline->{closure:Illuminate\\Pipeline\\Pipeline::prepareDestination():178}(Object(Illuminate\\Http\\Request)) #56 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\FlushEventsMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #57 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestIpMiddleware.php(45): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #58 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestIpMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #59 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Http/SetRequestMiddleware.php(31): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #60 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Http\\SetRequestMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #61 /home/fintrixorcouk/public_html/ha/vendor/livewire/livewire/src/Features/SupportDisablingBackButtonCache/DisableBackButtonCacheMiddleware.php(19): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #62 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Livewire\\Features\\SupportDisablingBackButtonCache\\DisableBackButtonCacheMiddleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #63 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #64 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #65 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #66 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #67 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(51): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #68 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #69 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #70 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePostSize->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #71 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(109): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #72 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #73 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/HandleCors.php(61): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #74 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\HandleCors->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #75 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/TrustProxies.php(58): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #76 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #77 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/InvokeDeferredCallbacks.php(22): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #78 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Foundation\\Http\\Middleware\\InvokeDeferredCallbacks->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #79 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Http/Middleware/ValidatePathEncoding.php(26): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #80 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Illuminate\\Http\\Middleware\\ValidatePathEncoding->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #81 /home/fintrixorcouk/public_html/ha/vendor/sentry/sentry-laravel/src/Sentry/Laravel/Tracing/Middleware.php(79): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #82 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(219): Sentry\\Laravel\\Tracing\\Middleware->handle(Object(Illuminate\\Http\\Request), Object(Closure)) #83 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(137): Illuminate\\Pipeline\\Pipeline->{closure:{closure:Illuminate\\Pipeline\\Pipeline::carry():194}:195}(Object(Illuminate\\Http\\Request)) #84 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure)) #85 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request)) #86 /home/fintrixorcouk/public_html/ha/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(1220): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request)) #87 /home/fintrixorcouk/public_html/ha/public/index.php(20): Illuminate\\Foundation\\Application->handleRequest(Object(Illuminate\\Http\\Request)) #88 {main} "} [2026-08-13 13:37:55] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.36] with payload: { "type": "App\\Notifications\\VoicemailReceivedNotification", "title": "New Voicemail", "message": "From Mr John Holliday \u00b7 0:14", "recording_id": 3784, "communication_id": 5441, "client_id": 1263, "caller_name": "Mr John Holliday", "duration": 14, "solicitor_id": 3, "id": "101246d2-3bea-4b77-b82b-ca077e9e9b97", "socket": null } [2026-08-13 13:37:56] production.INFO: AutoTranscribeRecordingJob: submitted recording 3784 → AssemblyAI bef8b50a-5a03-482f-acc7-45c390fcb613 [2026-08-13 13:38:16] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAcb3bb6aaeaf8b5dfd68ab73026fe9494","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FjYjNiYjZhYWVhZjhiNWRmZDY4YWI3MzAyNmZlOTQ5NCIsImZyb20iOiIrNDQ3NzQ5MTc5NTYwIiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjYyNDY5NiJ9.Sn5hR9bX_C5p7ZnaOOZYh0YEO5zZc2PMAI2snGyssYKqs91uOS8unIJTQAyI0q2kK3k4CP7hUiY6rApCYbp4bw%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447749179560","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447749179560","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 13:38:21] production.DEBUG: CheckTranscriptionStatusJob: recording 3782 → AssemblyAI status=completed (check #0) [2026-08-13 13:38:21] production.INFO: CheckTranscriptionStatusJob: completed for recording 3782 after 0 checks. [2026-08-13 13:38:22] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3782. {"status":404,"body":"Not found"} [2026-08-13 13:38:22] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=evidence) for recording 3782. [2026-08-13 13:38:35] production.DEBUG: CheckTranscriptionStatusJob: recording 3783 → AssemblyAI status=completed (check #0) [2026-08-13 13:38:35] production.INFO: CheckTranscriptionStatusJob: completed for recording 3783 after 0 checks. [2026-08-13 13:38:35] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3783. {"status":404,"body":"Not found"} [2026-08-13 13:38:36] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3783 [2026-08-13 13:38:56] production.DEBUG: CheckTranscriptionStatusJob: recording 3784 → AssemblyAI status=completed (check #0) [2026-08-13 13:38:56] production.INFO: CheckTranscriptionStatusJob: completed for recording 3784 after 0 checks. [2026-08-13 13:38:57] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3784. {"status":404,"body":"Not found"} [2026-08-13 13:38:58] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3784 [2026-08-13 13:39:12] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3783. {"total_score":12,"risk_rating":"high_risk","has_sections":true} [2026-08-13 13:39:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:39:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:39:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:39:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:40:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:41:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 13:41:30] production.INFO: ClassifyInboundEmailJob: message 17232 classified as 'dsar_response' (high). [2026-08-13 13:41:31] production.INFO: FindRelatedDsarJob: message 17232 — dsar_ref='', inst_ref=''. [2026-08-13 13:41:42] production.INFO: FindRelatedDsarJob: message 17232 — AI matcher dsar_id=, confidence=low. [2026-08-13 13:41:44] production.INFO: FindRelatedDsarJob: message 17232 response_type=acknowledgement. [2026-08-13 13:41:44] production.INFO: FindRelatedDsarJob: message 17232 → triage_queue=dsar_updates (response_type=acknowledgement, dsar_id=none). [2026-08-13 13:42:08] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17233 (client 885, 1 handler(s)). [2026-08-13 13:42:08] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.1] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17233, "id": "56789004-3336-4665-9609-4c8273f29964", "socket": null } [2026-08-13 13:42:09] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.2] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17233, "id": "905cdb1c-4eef-49df-95fe-4b849e2a23c6", "socket": null } [2026-08-13 13:42:09] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.3] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17233, "id": "ea28281d-e4f9-44bd-97a2-a9dae880384c", "socket": null } [2026-08-13 13:42:09] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.4] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17233, "id": "fb977805-d8cc-45ff-896a-8c2d3ed6a94a", "socket": null } [2026-08-13 13:42:09] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.19] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17233, "id": "9e7bb854-3ac3-4744-bdb0-50ee39d182a3", "socket": null } [2026-08-13 13:42:09] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.20] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17233, "id": "1415c682-dd86-4ba1-a433-0e251f25cda4", "socket": null } [2026-08-13 13:42:09] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.34] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17233, "id": "d836c465-1c56-42c5-8c90-a72d57464f82", "socket": null } [2026-08-13 13:42:09] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.40] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17233, "id": "08e58422-4e8c-4a85-9315-0624b29b1f8e", "socket": null } [2026-08-13 13:42:11] production.INFO: ClassifyInboundEmailJob: message 17233 classified as 'generic' (high). [2026-08-13 13:42:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:42:31] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAe9228a8ed1d2dc11e45ed44f3d8743d1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5444"} [2026-08-13 13:42:31] production.DEBUG: TwilioController: handleOutbound {"call_id":5444,"CallSid":"CAe9228a8ed1d2dc11e45ed44f3d8743d1","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAe9228a8ed1d2dc11e45ed44f3d8743d1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5444"}} [2026-08-13 13:43:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 13:43:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 13:43:47] production.INFO: AutoTranscribeRecordingJob: submitted recording 3785 → AssemblyAI 0c4052e7-32f4-48ec-a0a7-d5f96dd87178 [2026-08-13 13:44:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:44:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:44:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 13:44:46] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA41d6299e99680c65d9b89090e34d2517","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5445"} [2026-08-13 13:44:46] production.DEBUG: TwilioController: handleOutbound {"call_id":5445,"CallSid":"CA41d6299e99680c65d9b89090e34d2517","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA41d6299e99680c65d9b89090e34d2517","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5445"}} [2026-08-13 13:44:48] production.DEBUG: CheckTranscriptionStatusJob: recording 3785 → AssemblyAI status=completed (check #0) [2026-08-13 13:44:48] production.INFO: CheckTranscriptionStatusJob: completed for recording 3785 after 0 checks. [2026-08-13 13:44:49] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3785. {"status":404,"body":"Not found"} [2026-08-13 13:44:50] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3785 [2026-08-13 13:45:04] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CAc2047234c5654234dc6352504227c02c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5446"} [2026-08-13 13:45:04] production.DEBUG: TwilioController: handleOutbound {"call_id":5446,"CallSid":"CAc2047234c5654234dc6352504227c02c","From":"client:agent_production_39","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CAc2047234c5654234dc6352504227c02c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5446"}} [2026-08-13 13:45:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:45:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 13:45:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 13:46:00] production.INFO: AutoTranscribeRecordingJob: submitted recording 3786 → AssemblyAI e5c4e743-e1b5-4835-8d62-b9dfc80e0307 [2026-08-13 13:47:01] production.DEBUG: CheckTranscriptionStatusJob: recording 3786 → AssemblyAI status=completed (check #0) [2026-08-13 13:47:01] production.INFO: CheckTranscriptionStatusJob: completed for recording 3786 after 0 checks. [2026-08-13 13:47:01] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3786. {"status":404,"body":"Not found"} [2026-08-13 13:47:02] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3786 [2026-08-13 13:49:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:49:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 13:49:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:50:09] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA6ecf0a01898691022e0db492283f693b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5447"} [2026-08-13 13:50:09] production.DEBUG: TwilioController: handleOutbound {"call_id":5447,"CallSid":"CA6ecf0a01898691022e0db492283f693b","From":"client:agent_production_39","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA6ecf0a01898691022e0db492283f693b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5447"}} [2026-08-13 13:50:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:50:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:50:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:50:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:50:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:50:57] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:53:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 13:53:34] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA8c10c196cbba54787d8441615a51c9f1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5448"} [2026-08-13 13:53:34] production.DEBUG: TwilioController: handleOutbound {"call_id":5448,"CallSid":"CA8c10c196cbba54787d8441615a51c9f1","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA8c10c196cbba54787d8441615a51c9f1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5448"}} [2026-08-13 13:54:24] production.INFO: AutoTranscribeRecordingJob: submitted recording 3787 → AssemblyAI 5d5366ce-aeeb-470b-b17a-5b1f243ddfc7 [2026-08-13 13:55:24] production.DEBUG: CheckTranscriptionStatusJob: recording 3787 → AssemblyAI status=completed (check #0) [2026-08-13 13:55:24] production.INFO: CheckTranscriptionStatusJob: completed for recording 3787 after 0 checks. [2026-08-13 13:55:25] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3787. {"status":404,"body":"Not found"} [2026-08-13 13:55:26] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3787 [2026-08-13 13:57:42] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17236 (client 330, 1 handler(s)). [2026-08-13 13:57:42] production.INFO: ExtractMessageAttachmentsJob: extracted text from attachment 11270 (attachment1). [2026-08-13 13:57:42] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.1] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal - Your Reference: 100330", "client_id": 330, "client_name": "Mr Kevin Reynolds", "message_id": 17236, "id": "5e2dfd67-54df-4bb5-b8fd-4d8708ed7570", "socket": null } [2026-08-13 13:57:42] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.2] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal - Your Reference: 100330", "client_id": 330, "client_name": "Mr Kevin Reynolds", "message_id": 17236, "id": "7f33a8ce-cee5-4989-81dd-77d09d89402c", "socket": null } [2026-08-13 13:57:42] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.3] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal - Your Reference: 100330", "client_id": 330, "client_name": "Mr Kevin Reynolds", "message_id": 17236, "id": "be113641-8016-42fd-a690-3a695b1fee23", "socket": null } [2026-08-13 13:57:42] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.4] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal - Your Reference: 100330", "client_id": 330, "client_name": "Mr Kevin Reynolds", "message_id": 17236, "id": "676f23b9-1c79-4caf-a7bd-7a00045b470c", "socket": null } [2026-08-13 13:57:42] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.19] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal - Your Reference: 100330", "client_id": 330, "client_name": "Mr Kevin Reynolds", "message_id": 17236, "id": "3bde6d70-5095-4436-aaea-71ef7bae3ccd", "socket": null } [2026-08-13 13:57:42] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.20] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal - Your Reference: 100330", "client_id": 330, "client_name": "Mr Kevin Reynolds", "message_id": 17236, "id": "06dab05e-2552-4685-b007-a8d6b8eed946", "socket": null } [2026-08-13 13:57:42] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.34] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal - Your Reference: 100330", "client_id": 330, "client_name": "Mr Kevin Reynolds", "message_id": 17236, "id": "cd41f925-53fc-4124-b247-268c2973280d", "socket": null } [2026-08-13 13:57:42] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.40] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal - Your Reference: 100330", "client_id": 330, "client_name": "Mr Kevin Reynolds", "message_id": 17236, "id": "6f9e303d-cbc2-499b-81a3-5f03f1756432", "socket": null } [2026-08-13 13:57:44] production.INFO: ClassifyInboundEmailJob: message 17236 classified as 'generic' (high). [2026-08-13 13:57:44] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAf1d359ab51d371ee133282a79ef8364f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5449"} [2026-08-13 13:57:44] production.DEBUG: TwilioController: handleOutbound {"call_id":5449,"CallSid":"CAf1d359ab51d371ee133282a79ef8364f","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAf1d359ab51d371ee133282a79ef8364f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5449"}} [2026-08-13 13:58:37] production.INFO: ExtractMessageAttachmentsJob: attachment 11271 (sectra-logo.png) skipped — unsupported type. [2026-08-13 13:58:39] production.INFO: ClassifyInboundEmailJob: message 17238 classified as 'dsar_response' (high). [2026-08-13 13:58:40] production.INFO: FindRelatedDsarJob: message 17238 — dsar_ref='', inst_ref='GGCL029700'. [2026-08-13 13:58:42] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA4be090f31b4f2a0ea47715636bea0097","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5450"} [2026-08-13 13:58:42] production.DEBUG: TwilioController: handleOutbound {"call_id":5450,"CallSid":"CA4be090f31b4f2a0ea47715636bea0097","From":"client:agent_production_39","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_39","CallStatus":"ringing","From":"client:agent_production_39","CallSid":"CA4be090f31b4f2a0ea47715636bea0097","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5450"}} [2026-08-13 13:58:52] production.INFO: FindRelatedDsarJob: message 17238 — AI matcher dsar_id=, confidence=low. [2026-08-13 13:58:52] production.INFO: FindRelatedDsarJob: message 17238 — extracted reference 'GGCL029700' but no DSAR matched. [2026-08-13 13:58:55] production.INFO: FindRelatedDsarJob: message 17238 response_type=portal_response. [2026-08-13 13:58:55] production.INFO: FindRelatedDsarJob: message 17238 → triage_queue=portal_response (response_type=portal_response, dsar_id=none). [2026-08-13 13:59:14] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA2c66b362f31481487cc709bba686b1c6","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5451"} [2026-08-13 13:59:14] production.DEBUG: TwilioController: handleOutbound {"call_id":5451,"CallSid":"CA2c66b362f31481487cc709bba686b1c6","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA2c66b362f31481487cc709bba686b1c6","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5451"}} [2026-08-13 14:00:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 14:00:03] production.INFO: AutoTranscribeRecordingJob: submitted recording 3789 → AssemblyAI 564f6987-ce5d-4bfc-95fe-23e17f711dc4 [2026-08-13 14:00:03] production.INFO: ExtractMessageAttachmentsJob: attachment 11272 (sectra-logo.png) skipped — unsupported type. [2026-08-13 14:00:05] production.INFO: ClassifyInboundEmailJob: message 17240 classified as 'dsar_response' (high). [2026-08-13 14:00:07] production.INFO: FindRelatedDsarJob: message 17240 — dsar_ref='', inst_ref='GGCL029706'. [2026-08-13 14:00:19] production.INFO: FindRelatedDsarJob: message 17240 — AI matcher dsar_id=, confidence=low. [2026-08-13 14:00:19] production.INFO: FindRelatedDsarJob: message 17240 — extracted reference 'GGCL029706' but no DSAR matched. [2026-08-13 14:00:21] production.INFO: FindRelatedDsarJob: message 17240 response_type=portal_response. [2026-08-13 14:00:21] production.INFO: FindRelatedDsarJob: message 17240 → triage_queue=portal_response (response_type=portal_response, dsar_id=none). [2026-08-13 14:00:27] production.INFO: AutoTranscribeRecordingJob: submitted recording 3788 → AssemblyAI 2a9a682a-06d5-47b4-a84d-7e569d2a2507 [2026-08-13 14:01:04] production.DEBUG: CheckTranscriptionStatusJob: recording 3789 → AssemblyAI status=completed (check #0) [2026-08-13 14:01:04] production.INFO: CheckTranscriptionStatusJob: completed for recording 3789 after 0 checks. [2026-08-13 14:01:04] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3789. {"status":404,"body":"Not found"} [2026-08-13 14:01:04] production.INFO: ClassifyAndScoreCallJob: skipping recording 3789 — too short to classify (duration=24s, words=72). [2026-08-13 14:01:14] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAbbec8006832280985a654af7fb1bdb27","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5452"} [2026-08-13 14:01:14] production.DEBUG: TwilioController: handleOutbound {"call_id":5452,"CallSid":"CAbbec8006832280985a654af7fb1bdb27","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAbbec8006832280985a654af7fb1bdb27","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5452"}} [2026-08-13 14:01:30] production.DEBUG: CheckTranscriptionStatusJob: recording 3788 → AssemblyAI status=completed (check #0) [2026-08-13 14:01:30] production.INFO: CheckTranscriptionStatusJob: completed for recording 3788 after 0 checks. [2026-08-13 14:01:30] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3788. {"status":404,"body":"Not found"} [2026-08-13 14:01:31] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3788 [2026-08-13 14:01:57] production.INFO: AutoTranscribeRecordingJob: submitted recording 3788 → AssemblyAI d78ac834-099a-426c-94e4-4464dcf48acb [2026-08-13 14:02:07] production.INFO: AutoTranscribeRecordingJob: submitted recording 3790 → AssemblyAI 327e8164-c714-4039-8dba-0b4e9585fe90 [2026-08-13 14:02:27] production.INFO: AutoTranscribeRecordingJob: submitted recording 3791 → AssemblyAI 3cb312e6-f3f4-4577-8a72-7567b0d0c109 [2026-08-13 14:02:31] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3788. {"total_score":27,"risk_rating":"high_risk","has_sections":true} [2026-08-13 14:03:02] production.DEBUG: CheckTranscriptionStatusJob: recording 3788 → AssemblyAI status=completed (check #0) [2026-08-13 14:03:02] production.INFO: CheckTranscriptionStatusJob: completed for recording 3788 after 0 checks. [2026-08-13 14:03:02] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3788. {"status":404,"body":"Not found"} [2026-08-13 14:03:03] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3788 [2026-08-13 14:03:08] production.DEBUG: CheckTranscriptionStatusJob: recording 3790 → AssemblyAI status=completed (check #0) [2026-08-13 14:03:08] production.INFO: CheckTranscriptionStatusJob: completed for recording 3790 after 0 checks. [2026-08-13 14:03:08] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3790. {"status":404,"body":"Not found"} [2026-08-13 14:03:09] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3790 [2026-08-13 14:03:18] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA490972f12070620de9f14e735e7adda4","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5453"} [2026-08-13 14:03:18] production.DEBUG: TwilioController: handleOutbound {"call_id":5453,"CallSid":"CA490972f12070620de9f14e735e7adda4","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA490972f12070620de9f14e735e7adda4","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5453"}} [2026-08-13 14:03:26] production.INFO: ExtractMessageAttachmentsJob: attachment 11273 (image.png) skipped — unsupported type. [2026-08-13 14:03:26] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17245 (client 885, 1 handler(s)). [2026-08-13 14:03:26] production.INFO: ExtractMessageAttachmentsJob: attachment 11274 (image.png) skipped — unsupported type. [2026-08-13 14:03:26] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.1] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17245, "id": "fa1205a4-6384-4f04-a98d-357a87b1475c", "socket": null } [2026-08-13 14:03:26] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.2] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17245, "id": "061fa74a-6164-4f94-bf63-61f52b9407c2", "socket": null } [2026-08-13 14:03:26] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.3] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17245, "id": "fe3146de-b6cb-46b9-a33c-497be7a0d8f5", "socket": null } [2026-08-13 14:03:26] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.4] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17245, "id": "ff755d6a-7d8a-4b54-b351-3086fd2c5d27", "socket": null } [2026-08-13 14:03:26] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.19] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17245, "id": "27c43943-9978-42c8-be85-980d64e625b3", "socket": null } [2026-08-13 14:03:26] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.34] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17245, "id": "44c289ac-dc00-42e9-8fd8-665cd157c141", "socket": null } [2026-08-13 14:03:26] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.20] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17245, "id": "951ce910-bb50-4ef4-94c6-f0bb8e156f3d", "socket": null } [2026-08-13 14:03:26] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.40] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17245, "id": "51d79b4d-ba64-47d6-88d4-dcbed0b57732", "socket": null } [2026-08-13 14:03:28] production.DEBUG: CheckTranscriptionStatusJob: recording 3791 → AssemblyAI status=completed (check #0) [2026-08-13 14:03:28] production.INFO: CheckTranscriptionStatusJob: completed for recording 3791 after 0 checks. [2026-08-13 14:03:28] production.INFO: ClassifyInboundEmailJob: message 17245 classified as 'generic' (high). [2026-08-13 14:03:28] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3791. {"status":404,"body":"Not found"} [2026-08-13 14:03:29] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3791 [2026-08-13 14:03:58] production.INFO: AutoTranscribeRecordingJob: submitted recording 3792 → AssemblyAI 1c5dbe38-8667-4f84-92e7-2f3e2f3cfcbe [2026-08-13 14:04:04] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3788. {"total_score":27,"risk_rating":"high_risk","has_sections":true} [2026-08-13 14:04:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 14:04:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 14:04:58] production.DEBUG: CheckTranscriptionStatusJob: recording 3792 → AssemblyAI status=completed (check #0) [2026-08-13 14:04:58] production.INFO: CheckTranscriptionStatusJob: completed for recording 3792 after 0 checks. [2026-08-13 14:04:59] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3792. {"status":404,"body":"Not found"} [2026-08-13 14:05:01] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3792 [2026-08-13 14:05:09] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA334c4da22e30f7437ca5f0c1d240b4c8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5454"} [2026-08-13 14:05:09] production.DEBUG: TwilioController: handleOutbound {"call_id":5454,"CallSid":"CA334c4da22e30f7437ca5f0c1d240b4c8","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA334c4da22e30f7437ca5f0c1d240b4c8","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5454"}} [2026-08-13 14:05:12] production.WARNING: Twilio webhook signature validation failed. {"url":"https://ha.fintrixor.co.uk/webhook/twilio/status","signature":"Y8ieXSkdHVJYMmAa+PiiVLkRGIs=","params":["Called","ParentCallSid","ToState","CallerCountry","Direction","Timestamp","CallbackSource","SipResponseCode","CallerState","ToZip","SequenceNumber","CallSid","To","CallerZip","ToCountry","CalledZip","ApiVersion","CalledCity","CallStatus","Duration","From","CallDuration","AccountSid","CalledCountry","CallerCity","ToCity","FromCountry","Caller","FromCity","CalledState","ErrorCode","FromZip","ErrorMessage","FromState"]} [2026-08-13 14:06:13] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA323cc4d4aaf1fb086a409a8def254824","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5455"} [2026-08-13 14:06:13] production.DEBUG: TwilioController: handleOutbound {"call_id":5455,"CallSid":"CA323cc4d4aaf1fb086a409a8def254824","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA323cc4d4aaf1fb086a409a8def254824","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5455"}} [2026-08-13 14:06:46] production.INFO: AutoTranscribeRecordingJob: submitted recording 3793 → AssemblyAI 8bd488a4-c2b3-4ab5-a7e8-bb0cddaeb74f [2026-08-13 14:07:13] production.WARNING: Contact trigger did not queue a message {"trigger_id":6,"template_id":116,"reason":"No email address on file.","suppressed":true,"deduped":false,"rate_limited":false} [2026-08-13 14:07:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 14:07:36] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc42185f29bc1fc7208bf60389ae4a16b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5456"} [2026-08-13 14:07:36] production.DEBUG: TwilioController: handleOutbound {"call_id":5456,"CallSid":"CAc42185f29bc1fc7208bf60389ae4a16b","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc42185f29bc1fc7208bf60389ae4a16b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5456"}} [2026-08-13 14:07:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 14:07:48] production.DEBUG: CheckTranscriptionStatusJob: recording 3793 → AssemblyAI status=completed (check #0) [2026-08-13 14:07:48] production.INFO: CheckTranscriptionStatusJob: completed for recording 3793 after 0 checks. [2026-08-13 14:07:48] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3793. {"status":404,"body":"Not found"} [2026-08-13 14:07:48] production.INFO: ClassifyAndScoreCallJob: skipping recording 3793 — too short to classify (duration=24s, words=69). [2026-08-13 14:08:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 14:08:48] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 14:09:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 14:10:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 14:10:16] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA94f987b20eab9ed43cbf617536d9218c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5457"} [2026-08-13 14:10:16] production.DEBUG: TwilioController: handleOutbound {"call_id":5457,"CallSid":"CA94f987b20eab9ed43cbf617536d9218c","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA94f987b20eab9ed43cbf617536d9218c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5457"}} [2026-08-13 14:11:23] production.INFO: AutoTranscribeRecordingJob: submitted recording 3794 → AssemblyAI d3cdc6c2-75ce-4d88-99a0-b118873a7830 [2026-08-13 14:11:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 14:11:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 14:11:59] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA9c145ad380c25b181d3fc08043c219b7","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5458"} [2026-08-13 14:11:59] production.DEBUG: TwilioController: handleOutbound {"call_id":5458,"CallSid":"CA9c145ad380c25b181d3fc08043c219b7","From":"client:agent_production_22","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA9c145ad380c25b181d3fc08043c219b7","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5458"}} [2026-08-13 14:12:24] production.DEBUG: CheckTranscriptionStatusJob: recording 3794 → AssemblyAI status=completed (check #0) [2026-08-13 14:12:24] production.INFO: CheckTranscriptionStatusJob: completed for recording 3794 after 0 checks. [2026-08-13 14:12:25] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3794. {"status":404,"body":"Not found"} [2026-08-13 14:12:25] production.INFO: ClassifyAndScoreCallJob: skipping recording 3794 — too short to classify (duration=28s, words=66). [2026-08-13 14:12:38] production.INFO: AutoTranscribeRecordingJob: submitted recording 3795 → AssemblyAI feb7d8df-b238-4dd4-b998-a400930aa796 [2026-08-13 14:12:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 14:12:58] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA081e0bc558708a9a7e5809732b75551b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5459"} [2026-08-13 14:12:58] production.DEBUG: TwilioController: handleOutbound {"call_id":5459,"CallSid":"CA081e0bc558708a9a7e5809732b75551b","From":"client:agent_production_22","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA081e0bc558708a9a7e5809732b75551b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5459"}} [2026-08-13 14:13:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 14:13:39] production.DEBUG: CheckTranscriptionStatusJob: recording 3795 → AssemblyAI status=completed (check #0) [2026-08-13 14:13:39] production.INFO: CheckTranscriptionStatusJob: completed for recording 3795 after 0 checks. [2026-08-13 14:13:39] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3795. {"status":404,"body":"Not found"} [2026-08-13 14:13:39] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=institution) for recording 3795. [2026-08-13 14:14:53] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA311347fc7e917bb48891f312f7570f41","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5460"} [2026-08-13 14:14:53] production.DEBUG: TwilioController: handleOutbound {"call_id":5460,"CallSid":"CA311347fc7e917bb48891f312f7570f41","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA311347fc7e917bb48891f312f7570f41","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5460"}} [2026-08-13 14:15:42] production.INFO: AutoTranscribeRecordingJob: submitted recording 3796 → AssemblyAI 747a5672-4d1a-4a0f-89d9-8e1d29411b00 [2026-08-13 14:15:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 14:16:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 14:16:43] production.DEBUG: CheckTranscriptionStatusJob: recording 3796 → AssemblyAI status=completed (check #0) [2026-08-13 14:16:43] production.INFO: CheckTranscriptionStatusJob: completed for recording 3796 after 0 checks. [2026-08-13 14:16:43] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3796. {"status":404,"body":"Not found"} [2026-08-13 14:16:43] production.INFO: ClassifyAndScoreCallJob: skipping recording 3796 — too short to classify (duration=25s, words=72). [2026-08-13 14:18:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 14:20:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 14:22:33] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17225 (client 1410, 1 handler(s)). [2026-08-13 14:22:39] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17232 (client 1413, 1 handler(s)). [2026-08-13 14:22:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 14:23:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 14:23:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 14:23:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 14:24:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 14:25:22] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.1] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100927", "client_id": 927, "client_name": "Mr Steven Mcculloch", "message_id": 17264, "id": "1d12d264-3c99-4d31-be51-ca8033f47d79", "socket": null } [2026-08-13 14:25:22] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17264 (client 927, 1 handler(s)). [2026-08-13 14:25:22] production.INFO: ExtractMessageAttachmentsJob: attachment 11275 (image.png) skipped — unsupported type. [2026-08-13 14:25:22] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.2] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100927", "client_id": 927, "client_name": "Mr Steven Mcculloch", "message_id": 17264, "id": "b1f69a9e-0088-4e14-bfa9-ee3737fdac66", "socket": null } [2026-08-13 14:25:22] production.INFO: ExtractMessageAttachmentsJob: attachment 11276 (image.png) skipped — unsupported type. [2026-08-13 14:25:22] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.3] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100927", "client_id": 927, "client_name": "Mr Steven Mcculloch", "message_id": 17264, "id": "bfe18f21-291e-45f2-b098-68bc145bffa7", "socket": null } [2026-08-13 14:25:22] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.4] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100927", "client_id": 927, "client_name": "Mr Steven Mcculloch", "message_id": 17264, "id": "cf80ee52-910c-48e2-93fc-9cc4690d4079", "socket": null } [2026-08-13 14:25:22] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.19] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100927", "client_id": 927, "client_name": "Mr Steven Mcculloch", "message_id": 17264, "id": "06a40bb7-d529-4c2b-a238-e24b6d96d8ae", "socket": null } [2026-08-13 14:25:22] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.20] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100927", "client_id": 927, "client_name": "Mr Steven Mcculloch", "message_id": 17264, "id": "1871145a-f706-4e78-b099-73cd784b0954", "socket": null } [2026-08-13 14:25:23] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.34] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100927", "client_id": 927, "client_name": "Mr Steven Mcculloch", "message_id": 17264, "id": "fd210626-f48f-493f-b08d-30ae36210371", "socket": null } [2026-08-13 14:25:23] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.40] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100927", "client_id": 927, "client_name": "Mr Steven Mcculloch", "message_id": 17264, "id": "266db17f-c4fb-4107-bd64-487c23d80edd", "socket": null } [2026-08-13 14:25:25] production.INFO: ClassifyInboundEmailJob: message 17264 classified as 'generic' (high). [2026-08-13 14:25:32] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc9473c5054beb589074edebaa9d344dc","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5461"} [2026-08-13 14:25:32] production.DEBUG: TwilioController: handleOutbound {"call_id":5461,"CallSid":"CAc9473c5054beb589074edebaa9d344dc","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc9473c5054beb589074edebaa9d344dc","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5461"}} [2026-08-13 14:26:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 14:26:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 14:26:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 14:26:39] production.INFO: AutoTranscribeRecordingJob: submitted recording 3797 → AssemblyAI 87980630-9292-4633-9ae4-88bac6e454c0 [2026-08-13 14:27:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 14:27:40] production.DEBUG: CheckTranscriptionStatusJob: recording 3797 → AssemblyAI status=completed (check #0) [2026-08-13 14:27:40] production.INFO: CheckTranscriptionStatusJob: completed for recording 3797 after 0 checks. [2026-08-13 14:27:40] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3797. {"status":404,"body":"Not found"} [2026-08-13 14:27:40] production.INFO: ClassifyAndScoreCallJob: skipping recording 3797 — too short to classify (duration=24s, words=72). [2026-08-13 14:27:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 14:28:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 14:28:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 14:28:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 14:28:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 14:28:56] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA32d89d70af8249ed5c0fe773f37e4208","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0EzMmQ4OWQ3MGFmODI0OWVkNWMwZmU3NzNmMzdlNDIwOCIsImZyb20iOiIrNDQ3ODMxMTMzOTE0IiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjYyNzczNSJ9.L08RgZEiSS5eKI4FuxouDbu3EiHuKBAmxMEHKomowXf6b1XWhQMGnBoe8GpM6d0PKp7fyHzm-SfSXpOGmTDmIQ%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447831133914","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447831133914","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 14:29:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 14:29:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 14:30:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 14:30:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 14:30:54] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 14:31:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 14:31:38] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA552954a2e3bef0b78b5daaf89621360c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5463"} [2026-08-13 14:31:38] production.DEBUG: TwilioController: handleOutbound {"call_id":5463,"CallSid":"CA552954a2e3bef0b78b5daaf89621360c","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA552954a2e3bef0b78b5daaf89621360c","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5463"}} [2026-08-13 14:32:55] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc36aabdcdc30dbabe3441ebdd9b092d1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5464"} [2026-08-13 14:32:55] production.DEBUG: TwilioController: handleOutbound {"call_id":5464,"CallSid":"CAc36aabdcdc30dbabe3441ebdd9b092d1","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAc36aabdcdc30dbabe3441ebdd9b092d1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5464"}} [2026-08-13 14:33:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 14:34:20] production.INFO: AutoTranscribeRecordingJob: submitted recording 3798 → AssemblyAI f42a81d8-8d08-4f8a-b687-80384d8af62f [2026-08-13 14:35:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} [2026-08-13 14:35:20] production.DEBUG: CheckTranscriptionStatusJob: recording 3798 → AssemblyAI status=completed (check #0) [2026-08-13 14:35:20] production.INFO: CheckTranscriptionStatusJob: completed for recording 3798 after 0 checks. [2026-08-13 14:35:21] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3798. {"status":404,"body":"Not found"} [2026-08-13 14:35:22] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3798 [2026-08-13 14:36:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_2"} [2026-08-13 14:36:28] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA2574d5646f112d1c5b6f9191942d21e3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5465"} [2026-08-13 14:36:28] production.DEBUG: TwilioController: handleOutbound {"call_id":5465,"CallSid":"CA2574d5646f112d1c5b6f9191942d21e3","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA2574d5646f112d1c5b6f9191942d21e3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5465"}} [2026-08-13 14:36:54] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA32d89d70af8249ed5c0fe773f37e4208","DialCallSid":"CA54e29b77395c24165b0e6eafbf4c2629","DialCallStatus":"completed","DialCallDuration":"467"} [2026-08-13 14:37:10] production.INFO: AutoTranscribeRecordingJob: submitted recording 3799 → AssemblyAI c1036e2e-4e59-4556-852a-10187ea665ec [2026-08-13 14:37:27] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA0856fb96aa9b3586e28fd41e8cea70b1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5466"} [2026-08-13 14:37:27] production.DEBUG: TwilioController: handleOutbound {"call_id":5466,"CallSid":"CA0856fb96aa9b3586e28fd41e8cea70b1","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA0856fb96aa9b3586e28fd41e8cea70b1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5466"}} [2026-08-13 14:37:30] production.INFO: AutoTranscribeRecordingJob: submitted recording 3800 → AssemblyAI 6a50f5e4-633b-4b60-b975-1f4cf4269cf0 [2026-08-13 14:37:50] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA2f78c19485cd5805e3b2a67408820d32","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0EyZjc4YzE5NDg1Y2Q1ODA1ZTNiMmE2NzQwODgyMGQzMiIsImZyb20iOiIrNDQ3ODMxMTMzOTE0IiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjYyODI2OSJ9.5jICsky07Q346lyzDMK-bZIoNGMYMLF-tbqX5FU0VSpNJhfCu04lHA-9CA14kO2tJz4M6hHlbYQzgWJ4T9_R3A%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447831133914","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447831133914","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 14:37:51] production.INFO: AutoTranscribeRecordingJob: submitted recording 3801 → AssemblyAI 601c471c-91f3-4248-a9b2-425d21c043e0 [2026-08-13 14:38:04] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA0ec42e121ae5556308c81e921951ba50","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0EwZWM0MmUxMjFhZTU1NTYzMDhjODFlOTIxOTUxYmE1MCIsImZyb20iOiIrNDQ3ODMxMTMzOTE0IiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjYyODI4NCJ9.JK-Yj-EgCsgjLl1s6g3RAIYPUJj101f7riNc1cpuSFvmx5uuq5tUddDsChpFWCyVga4clrSGLfJ-8MivqJNaAw%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447831133914","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447831133914","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 14:38:11] production.DEBUG: CheckTranscriptionStatusJob: recording 3799 → AssemblyAI status=completed (check #0) [2026-08-13 14:38:11] production.INFO: CheckTranscriptionStatusJob: completed for recording 3799 after 0 checks. [2026-08-13 14:38:11] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3799. {"status":404,"body":"Not found"} [2026-08-13 14:38:11] production.DEBUG: ClassifyAndScoreCallJob: recording 3799 marked 'initial' by agent disposition; skipping classifier. [2026-08-13 14:38:30] production.DEBUG: CheckTranscriptionStatusJob: recording 3800 → AssemblyAI status=completed (check #0) [2026-08-13 14:38:30] production.INFO: CheckTranscriptionStatusJob: completed for recording 3800 after 0 checks. [2026-08-13 14:38:31] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3800. {"status":404,"body":"Not found"} [2026-08-13 14:38:31] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3800 [2026-08-13 14:38:51] production.DEBUG: CheckTranscriptionStatusJob: recording 3801 → AssemblyAI status=completed (check #0) [2026-08-13 14:38:51] production.INFO: CheckTranscriptionStatusJob: completed for recording 3801 after 0 checks. [2026-08-13 14:38:52] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3801. {"status":404,"body":"Not found"} [2026-08-13 14:38:52] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3801 [2026-08-13 14:38:57] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3799. {"total_score":59,"risk_rating":"high_risk","has_sections":true} [2026-08-13 14:39:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 14:42:35] production.INFO: ExtractMessageAttachmentsJob: attachment 11277 (image001.png) skipped — unsupported type. [2026-08-13 14:42:35] production.INFO: ExtractMessageAttachmentsJob: attachment 11278 (image002.jpg) skipped — unsupported type. [2026-08-13 14:42:37] production.INFO: ClassifyInboundEmailJob: message 17279 classified as 'dsar_response' (high). [2026-08-13 14:42:37] production.INFO: FindRelatedDsarJob: message 17279 matched via regex reference 'DSAR-20260717-0EB76D' → DSAR 3979. [2026-08-13 14:42:39] production.INFO: FindRelatedDsarJob: message 17279 response_type=info_requested. [2026-08-13 14:42:39] production.INFO: FindRelatedDsarJob: message 17279 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=3979). [2026-08-13 14:42:39] production.INFO: FindRelatedDsarJob: message 17279 auto-set DSAR 3979 status → further info required (response_type=info_requested). [2026-08-13 14:43:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 14:44:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 14:45:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 14:45:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 14:49:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 14:53:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 14:53:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 14:54:02] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA1c609085edefec8316c87cae39f7b608","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5469"} [2026-08-13 14:54:02] production.DEBUG: TwilioController: handleOutbound {"call_id":5469,"CallSid":"CA1c609085edefec8316c87cae39f7b608","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA1c609085edefec8316c87cae39f7b608","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5469"}} [2026-08-13 14:54:14] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 14:54:36] production.INFO: AutoTranscribeRecordingJob: submitted recording 3802 → AssemblyAI 41430461-4b61-40f8-b982-98abb5ed873c [2026-08-13 14:54:55] production.INFO: ExtractMessageAttachmentsJob: attachment 11279 (1000038889.jpg) skipped — unsupported type. [2026-08-13 14:54:55] production.INFO: ExtractMessageAttachmentsJob: attachment 11280 (1000038888.jpg) skipped — unsupported type. [2026-08-13 14:54:57] production.INFO: ClassifyInboundEmailJob: message 17281 classified as 'dsar_response' (high). [2026-08-13 14:54:59] production.INFO: FindRelatedDsarJob: message 17281 — dsar_ref='', inst_ref='101365'. [2026-08-13 14:55:13] production.INFO: FindRelatedDsarJob: message 17281 — AI matcher dsar_id=, confidence=low. [2026-08-13 14:55:13] production.INFO: FindRelatedDsarJob: message 17281 — extracted reference '101365' but no DSAR matched. [2026-08-13 14:55:15] production.INFO: FindRelatedDsarJob: message 17281 response_type=info_requested. [2026-08-13 14:55:15] production.INFO: FindRelatedDsarJob: message 17281 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=none). [2026-08-13 14:55:37] production.DEBUG: CheckTranscriptionStatusJob: recording 3802 → AssemblyAI status=completed (check #0) [2026-08-13 14:55:37] production.INFO: CheckTranscriptionStatusJob: completed for recording 3802 after 0 checks. [2026-08-13 14:55:37] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3802. {"status":404,"body":"Not found"} [2026-08-13 14:55:37] production.INFO: ClassifyAndScoreCallJob: skipping recording 3802 — too short to classify (duration=25s, words=68). [2026-08-13 14:55:57] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA3616a1ba9edb0081de521645d6a42fa4","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0EzNjE2YTFiYTllZGIwMDgxZGU1MjE2NDVkNmE0MmZhNCIsImZyb20iOiIrNDQ3NzEzNzE4MzkyIiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NjYyOTM1NiJ9.lahuWoQmZ2gYjBAVM7Bpsa4AoI0Wusz6XgIaWUjzLxBsHYOsVhuNdiEIg31wIQcKuchDA1jjQVbxGsZKiKQTfg%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447713718392","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447713718392","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 14:56:09] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA3fdfd20c57ab3f021301a08724a7c9c3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5471"} [2026-08-13 14:56:09] production.DEBUG: TwilioController: handleOutbound {"call_id":5471,"CallSid":"CA3fdfd20c57ab3f021301a08724a7c9c3","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA3fdfd20c57ab3f021301a08724a7c9c3","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5471"}} [2026-08-13 14:56:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 14:57:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 14:59:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 15:00:28] production.INFO: AutoTranscribeRecordingJob: submitted recording 3803 → AssemblyAI ba9adfa7-6446-49a6-9e0e-a8b31e7c42d4 [2026-08-13 15:01:29] production.DEBUG: CheckTranscriptionStatusJob: recording 3803 → AssemblyAI status=completed (check #0) [2026-08-13 15:01:29] production.INFO: CheckTranscriptionStatusJob: completed for recording 3803 after 0 checks. [2026-08-13 15:01:29] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3803. {"status":404,"body":"Not found"} [2026-08-13 15:01:30] production.DEBUG: ClassifyAndScoreCallJob: classification=initial for recording 3803 [2026-08-13 15:02:15] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3803. {"total_score":4,"risk_rating":"high_risk","has_sections":true} [2026-08-13 15:03:19] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCK7CSXZ0GNT0YBYEN6R"} [2026-08-13 15:03:19] production.INFO: eSign webhook unmatched document {"document_id":"01KZXPYCK7CSXZ0GNT0YBYEN6R"} [2026-08-13 15:03:19] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCN1C4M0NPS4RM9C7AXF"} [2026-08-13 15:03:19] production.INFO: eSign webhook unmatched document {"document_id":"01KZXPYCN1C4M0NPS4RM9C7AXF"} [2026-08-13 15:03:20] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCNFRSP5H8BKJTYG0CT0"} [2026-08-13 15:03:20] production.INFO: eSign webhook unmatched document {"document_id":"01KZXPYCNFRSP5H8BKJTYG0CT0"} [2026-08-13 15:03:21] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCNYTVG2330WW6H0VQWC"} [2026-08-13 15:03:21] production.INFO: eSign webhook unmatched document {"document_id":"01KZXPYCNYTVG2330WW6H0VQWC"} [2026-08-13 15:03:22] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCR6WHVPB65MX0RTVN1G"} [2026-08-13 15:03:22] production.INFO: eSign webhook unmatched document {"document_id":"01KZXPYCR6WHVPB65MX0RTVN1G"} [2026-08-13 15:03:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:03:22] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCSAFX3PQCFY0B91Z9EC"} [2026-08-13 15:03:22] production.INFO: eSign webhook unmatched document {"document_id":"01KZXPYCSAFX3PQCFY0B91Z9EC"} [2026-08-13 15:03:23] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCSYFMVWH675GP40BAB1"} [2026-08-13 15:03:23] production.INFO: eSign webhook unmatched document {"document_id":"01KZXPYCSYFMVWH675GP40BAB1"} [2026-08-13 15:03:25] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":1009,"documents":7,"has_signing_url":true} [2026-08-13 15:03:27] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXPYCK7CSXZ0GNT0YBYEN6R"} [2026-08-13 15:03:27] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXPYCN1C4M0NPS4RM9C7AXF"} [2026-08-13 15:03:28] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXPYCNFRSP5H8BKJTYG0CT0"} [2026-08-13 15:03:29] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXPYCNYTVG2330WW6H0VQWC"} [2026-08-13 15:03:29] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCK7CSXZ0GNT0YBYEN6R"} [2026-08-13 15:03:30] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCN1C4M0NPS4RM9C7AXF"} [2026-08-13 15:03:31] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCNFRSP5H8BKJTYG0CT0"} [2026-08-13 15:03:31] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCNYTVG2330WW6H0VQWC"} [2026-08-13 15:03:32] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCR6WHVPB65MX0RTVN1G"} [2026-08-13 15:03:33] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCSAFX3PQCFY0B91Z9EC"} [2026-08-13 15:03:34] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXPYCSYFMVWH675GP40BAB1"} [2026-08-13 15:03:34] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXPYCR6WHVPB65MX0RTVN1G"} [2026-08-13 15:03:35] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXPYCSAFX3PQCFY0B91Z9EC"} [2026-08-13 15:03:36] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXPYCSYFMVWH675GP40BAB1"} [2026-08-13 15:03:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:04:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 15:04:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:04:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 15:04:46] production.INFO: ClassifyInboundEmailJob: message 17292 classified as 'generic' (high). [2026-08-13 15:05:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:05:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:05:51] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXPYCK7CSXZ0GNT0YBYEN6R"} [2026-08-13 15:05:52] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXPYCN1C4M0NPS4RM9C7AXF"} [2026-08-13 15:05:53] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXPYCNFRSP5H8BKJTYG0CT0"} [2026-08-13 15:05:53] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXPYCNYTVG2330WW6H0VQWC"} [2026-08-13 15:05:54] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXPYCR6WHVPB65MX0RTVN1G"} [2026-08-13 15:05:55] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXPYCSAFX3PQCFY0B91Z9EC"} [2026-08-13 15:05:55] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXPYCSYFMVWH675GP40BAB1"} [2026-08-13 15:05:58] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAe381ac17a68f800e3b872c35e398f81f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5472"} [2026-08-13 15:05:58] production.DEBUG: TwilioController: handleOutbound {"call_id":5472,"CallSid":"CAe381ac17a68f800e3b872c35e398f81f","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAe381ac17a68f800e3b872c35e398f81f","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5472"}} [2026-08-13 15:06:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:06:15] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17292 (client 1149, 1 handler(s)). [2026-08-13 15:06:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:06:26] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXPYCK7CSXZ0GNT0YBYEN6R"} [2026-08-13 15:06:27] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXPYCN1C4M0NPS4RM9C7AXF"} [2026-08-13 15:06:28] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXPYCNFRSP5H8BKJTYG0CT0"} [2026-08-13 15:06:28] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:06:29] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXPYCNYTVG2330WW6H0VQWC"} [2026-08-13 15:06:29] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXPYCR6WHVPB65MX0RTVN1G"} [2026-08-13 15:06:30] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXPYCSAFX3PQCFY0B91Z9EC"} [2026-08-13 15:06:31] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXPYCSYFMVWH675GP40BAB1"} [2026-08-13 15:06:31] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXPYCK7CSXZ0GNT0YBYEN6R"} [2026-08-13 15:06:32] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXPYCK7CSXZ0GNT0YBYEN6R"} [2026-08-13 15:06:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:06:33] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXPYCN1C4M0NPS4RM9C7AXF"} [2026-08-13 15:06:33] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXPYCN1C4M0NPS4RM9C7AXF"} [2026-08-13 15:06:34] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXPYCNFRSP5H8BKJTYG0CT0"} [2026-08-13 15:06:35] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXPYCNFRSP5H8BKJTYG0CT0"} [2026-08-13 15:06:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:06:36] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXPYCNYTVG2330WW6H0VQWC"} [2026-08-13 15:06:36] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXPYCNYTVG2330WW6H0VQWC"} [2026-08-13 15:06:37] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXPYCR6WHVPB65MX0RTVN1G"} [2026-08-13 15:06:38] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXPYCR6WHVPB65MX0RTVN1G"} [2026-08-13 15:06:38] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXPYCSAFX3PQCFY0B91Z9EC"} [2026-08-13 15:06:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:06:39] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXPYCSAFX3PQCFY0B91Z9EC"} [2026-08-13 15:06:40] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXPYCSYFMVWH675GP40BAB1"} [2026-08-13 15:06:41] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXPYCSYFMVWH675GP40BAB1"} [2026-08-13 15:06:42] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.36] with payload: { "type": "App\\Notifications\\InitialDocumentsSignedNotification", "title": "Initial documents e-signed", "message": "Mr Michael Carroll e-signed 7 documents", "client_id": 1437, "client_name": "Mr Michael Carroll", "documents": [ "LOA", "Client Care Letter", "CFA", "Part 1", "Part 2", "Part 2 Extra", "Part 2 Extra" ], "id": "ea37f4fd-c595-485d-9406-f11353a6aabd", "socket": null } [2026-08-13 15:06:50] production.INFO: AutoTranscribeRecordingJob: submitted recording 3804 → AssemblyAI aff22ea2-ff5c-4c18-8221-c34cef929955 [2026-08-13 15:07:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:07:52] production.DEBUG: CheckTranscriptionStatusJob: recording 3804 → AssemblyAI status=completed (check #0) [2026-08-13 15:07:52] production.INFO: CheckTranscriptionStatusJob: completed for recording 3804 after 0 checks. [2026-08-13 15:07:52] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3804. {"status":404,"body":"Not found"} [2026-08-13 15:07:53] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3804 [2026-08-13 15:08:13] production.INFO: ClassifyInboundEmailJob: message 17294 classified as 'dsar_response' (high). [2026-08-13 15:08:15] production.INFO: FindRelatedDsarJob: message 17294 — dsar_ref='', inst_ref='100104'. [2026-08-13 15:08:15] production.INFO: FindRelatedDsarJob: message 17294 matched DSAR 859 via reference lookup (100104). [2026-08-13 15:08:15] production.INFO: FindRelatedDsarJob: saved receiver_reference '100104' for DSAR 859. [2026-08-13 15:08:18] production.INFO: FindRelatedDsarJob: message 17294 response_type=portal_response. [2026-08-13 15:08:18] production.INFO: FindRelatedDsarJob: message 17294 → triage_queue=portal_response (response_type=portal_response, dsar_id=859). [2026-08-13 15:08:24] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA0ec42e121ae5556308c81e921951ba50","DialCallSid":"CA8fcb33e1199be07b172313fbad4bcfd1","DialCallStatus":"completed","DialCallDuration":"1815"} [2026-08-13 15:08:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:09:10] production.INFO: AutoTranscribeRecordingJob: submitted recording 3805 → AssemblyAI ce824d45-75f1-46db-ade2-8ea0ff954847 [2026-08-13 15:09:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 15:09:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:09:49] production.INFO: ClassifyInboundEmailJob: message 17296 classified as 'generic' (high). [2026-08-13 15:10:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 15:10:13] production.DEBUG: CheckTranscriptionStatusJob: recording 3805 → AssemblyAI status=completed (check #0) [2026-08-13 15:10:13] production.INFO: CheckTranscriptionStatusJob: completed for recording 3805 after 0 checks. [2026-08-13 15:10:13] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3805. {"status":404,"body":"Not found"} [2026-08-13 15:10:13] production.DEBUG: ClassifyAndScoreCallJob: recording 3805 marked 'initial' by agent disposition; skipping classifier. [2026-08-13 15:10:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:11:14] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3805. {"total_score":63,"risk_rating":"high_risk","has_sections":true} [2026-08-13 15:11:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:11:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:11:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 15:11:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:11:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:11:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:12:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:12:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:12:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:12:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:12:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:12:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:12:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:12:36] production.INFO: ExtractMessageAttachmentsJob: attachment 11281 (image001.jpg) skipped — unsupported type. [2026-08-13 15:12:36] production.INFO: ExtractMessageAttachmentsJob: attachment 11282 (crossreachimpactreport_fb2e035f-111f-4910-8b30-a46baa6735b6.png) skipped — unsupported type. [2026-08-13 15:12:37] production.INFO: ExtractMessageAttachmentsJob: extracted text from attachment 11283 (ResponseSent.pdf). [2026-08-13 15:12:40] production.INFO: ClassifyInboundEmailJob: message 17297 classified as 'dsar_response' (high). [2026-08-13 15:12:40] production.INFO: FindRelatedDsarJob: message 17297 matched via regex reference 'DSAR-20260629-E51492' → DSAR 3689. [2026-08-13 15:12:43] production.INFO: FindRelatedDsarJob: message 17297 response_type=data_provided. [2026-08-13 15:12:43] production.INFO: FindRelatedDsarJob: message 17297 → triage_queue=dsar_evidence (response_type=data_provided, dsar_id=3689). [2026-08-13 15:12:43] production.INFO: FindRelatedDsarJob: message 17297 auto-set DSAR 3689 status → completed (response_type=data_provided). [2026-08-13 15:12:43] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11281 — skipped as small image (823 bytes), likely signature/logo. [2026-08-13 15:12:43] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11282 — pages=0, large=no. [2026-08-13 15:12:45] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11283 — pages=1, large=no. [2026-08-13 15:12:47] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11282 — file=crossreachimpactreport_fb2e035f-111f-4910-8b30-a46baa6735b6.png, is_dsar_document=, confidence=high. [2026-08-13 15:12:47] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11282 — skipped: verify: not a DSAR document (high confidence). [2026-08-13 15:12:52] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11283 — file=ResponseSent.pdf, is_dsar_document=, confidence=high. [2026-08-13 15:12:52] production.INFO: ExtractEvidenceFromAttachmentJob: attachment 11283 — skipped: verify: not a DSAR document (high confidence). [2026-08-13 15:13:09] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAd3dc141765512791112058f31e3e7594","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5473"} [2026-08-13 15:13:09] production.DEBUG: TwilioController: handleOutbound {"call_id":5473,"CallSid":"CAd3dc141765512791112058f31e3e7594","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAd3dc141765512791112058f31e3e7594","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5473"}} [2026-08-13 15:16:16] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA86e0f00f3cc8d15185434db8db24469d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5474"} [2026-08-13 15:16:16] production.DEBUG: TwilioController: handleOutbound {"call_id":5474,"CallSid":"CA86e0f00f3cc8d15185434db8db24469d","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA86e0f00f3cc8d15185434db8db24469d","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5474"}} [2026-08-13 15:16:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:16:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:16:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:17:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:17:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:17:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:17:20] production.INFO: AutoTranscribeRecordingJob: submitted recording 3806 → AssemblyAI 30ada615-76ce-43dc-b525-642e88810de4 [2026-08-13 15:17:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:17:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:17:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:18:21] production.DEBUG: CheckTranscriptionStatusJob: recording 3806 → AssemblyAI status=completed (check #0) [2026-08-13 15:18:21] production.INFO: CheckTranscriptionStatusJob: completed for recording 3806 after 0 checks. [2026-08-13 15:18:21] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3806. {"status":404,"body":"Not found"} [2026-08-13 15:18:22] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3806 [2026-08-13 15:19:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 15:22:13] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA4c66aa28ababdc939f7de6233b5d0dfe","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5475"} [2026-08-13 15:22:13] production.DEBUG: TwilioController: handleOutbound {"call_id":5475,"CallSid":"CA4c66aa28ababdc939f7de6233b5d0dfe","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA4c66aa28ababdc939f7de6233b5d0dfe","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5475"}} [2026-08-13 15:23:00] production.INFO: AutoTranscribeRecordingJob: submitted recording 3807 → AssemblyAI 87b787bb-c34d-4389-a390-9f0bc786b17d [2026-08-13 15:24:01] production.DEBUG: CheckTranscriptionStatusJob: recording 3807 → AssemblyAI status=completed (check #0) [2026-08-13 15:24:01] production.INFO: CheckTranscriptionStatusJob: completed for recording 3807 after 0 checks. [2026-08-13 15:24:01] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3807. {"status":404,"body":"Not found"} [2026-08-13 15:24:02] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3807 [2026-08-13 15:24:21] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA93eebe955eb3353a98bb9573e356ddcf","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5476"} [2026-08-13 15:24:21] production.DEBUG: TwilioController: handleOutbound {"call_id":5476,"CallSid":"CA93eebe955eb3353a98bb9573e356ddcf","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA93eebe955eb3353a98bb9573e356ddcf","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5476"}} [2026-08-13 15:24:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 15:25:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 15:27:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:27:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:27:18] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAe6e30fdc2b86b67137bf61e8f2811604","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5477"} [2026-08-13 15:27:18] production.DEBUG: TwilioController: handleOutbound {"call_id":5477,"CallSid":"CAe6e30fdc2b86b67137bf61e8f2811604","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CAe6e30fdc2b86b67137bf61e8f2811604","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5477"}} [2026-08-13 15:28:21] production.INFO: AutoTranscribeRecordingJob: submitted recording 3808 → AssemblyAI 072a1d8d-a98b-4d4d-9fd3-4f4c80ead78c [2026-08-13 15:29:21] production.DEBUG: CheckTranscriptionStatusJob: recording 3808 → AssemblyAI status=completed (check #0) [2026-08-13 15:29:21] production.INFO: CheckTranscriptionStatusJob: completed for recording 3808 after 0 checks. [2026-08-13 15:29:22] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3808. {"status":404,"body":"Not found"} [2026-08-13 15:29:22] production.INFO: ClassifyAndScoreCallJob: skipping recording 3808 — too short to classify (duration=29s, words=84). [2026-08-13 15:29:39] production.INFO: ClassifyInboundEmailJob: message 17311 classified as 'generic' (high). [2026-08-13 15:29:57] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17281 (client 1365, 1 handler(s)). [2026-08-13 15:30:03] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA269f1cba923bcaa0b46a04e12f3b5f53","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5478"} [2026-08-13 15:30:03] production.DEBUG: TwilioController: handleOutbound {"call_id":5478,"CallSid":"CA269f1cba923bcaa0b46a04e12f3b5f53","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA269f1cba923bcaa0b46a04e12f3b5f53","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5478"}} [2026-08-13 15:30:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 15:31:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:32:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:32:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:33:54] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAdc3536fdbe0f594c19307e7bfdb93a0e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5479"} [2026-08-13 15:33:54] production.DEBUG: TwilioController: handleOutbound {"call_id":5479,"CallSid":"CAdc3536fdbe0f594c19307e7bfdb93a0e","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CAdc3536fdbe0f594c19307e7bfdb93a0e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5479"}} [2026-08-13 15:34:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:34:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:34:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:34:17] production.INFO: ExtractMessageAttachmentsJob: attachment 11289 (image.png) skipped — unsupported type. [2026-08-13 15:34:17] production.INFO: ExtractMessageAttachmentsJob: extracted text from attachment 11290 (LET 20260813 MMA Legal McFarlane G SAR Acknowledgement.pdf). [2026-08-13 15:34:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:34:19] production.INFO: ClassifyInboundEmailJob: message 17318 classified as 'dsar_response' (high). [2026-08-13 15:34:19] production.INFO: FindRelatedDsarJob: message 17318 matched via regex reference 'DSAR-20260812-02A3DC' → DSAR 4217. [2026-08-13 15:34:21] production.INFO: FindRelatedDsarJob: message 17318 response_type=delay_notice. [2026-08-13 15:34:21] production.INFO: FindRelatedDsarJob: message 17318 → triage_queue=dsar_updates (response_type=delay_notice, dsar_id=4217). [2026-08-13 15:34:21] production.INFO: FindRelatedDsarJob: message 17318 auto-set DSAR 4217 status → acknowledged (response_type=delay_notice). [2026-08-13 15:34:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:34:46] production.INFO: AutoTranscribeRecordingJob: submitted recording 3809 → AssemblyAI 1a83b94e-caef-4e6f-ae42-37b8f2526e69 [2026-08-13 15:35:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} [2026-08-13 15:35:29] production.INFO: ExtractMessageAttachmentsJob: attachment 11291 (sectra-logo.png) skipped — unsupported type. [2026-08-13 15:35:31] production.INFO: ClassifyInboundEmailJob: message 17320 classified as 'dsar_response' (high). [2026-08-13 15:35:32] production.INFO: FindRelatedDsarJob: message 17320 — dsar_ref='', inst_ref='REF: 100054'. [2026-08-13 15:35:46] production.DEBUG: CheckTranscriptionStatusJob: recording 3809 → AssemblyAI status=completed (check #0) [2026-08-13 15:35:46] production.INFO: CheckTranscriptionStatusJob: completed for recording 3809 after 0 checks. [2026-08-13 15:35:47] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3809. {"status":404,"body":"Not found"} [2026-08-13 15:35:47] production.INFO: ClassifyAndScoreCallJob: skipping recording 3809 — too short to classify (duration=25s, words=75). [2026-08-13 15:35:47] production.INFO: FindRelatedDsarJob: message 17320 — AI matcher dsar_id=, confidence=low. [2026-08-13 15:35:47] production.INFO: FindRelatedDsarJob: message 17320 — extracted reference 'REF: 100054' but no DSAR matched. [2026-08-13 15:35:50] production.INFO: FindRelatedDsarJob: message 17320 response_type=portal_response. [2026-08-13 15:35:50] production.INFO: FindRelatedDsarJob: message 17320 → triage_queue=portal_response (response_type=portal_response, dsar_id=none). [2026-08-13 15:35:56] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA4310a7aa073869c2bf91f72cece72460","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5480"} [2026-08-13 15:35:56] production.DEBUG: TwilioController: handleOutbound {"call_id":5480,"CallSid":"CA4310a7aa073869c2bf91f72cece72460","From":"client:agent_production_36","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_36","CallStatus":"ringing","From":"client:agent_production_36","CallSid":"CA4310a7aa073869c2bf91f72cece72460","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5480"}} [2026-08-13 15:35:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:36:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_2"} [2026-08-13 15:36:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:36:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:36:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:36:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:36:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:36:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 15:37:42] production.INFO: ExtractMessageAttachmentsJob: attachment 11292 (image001.jpg) skipped — unsupported type. [2026-08-13 15:37:42] production.INFO: ExtractMessageAttachmentsJob: attachment 11293 (image002.png) skipped — unsupported type. [2026-08-13 15:37:44] production.INFO: ClassifyInboundEmailJob: message 17321 classified as 'dsar_response' (high). [2026-08-13 15:37:45] production.INFO: FindRelatedDsarJob: message 17321 matched via regex reference 'DSAR-20260716-A5203C' → DSAR 3964. [2026-08-13 15:37:47] production.INFO: FindRelatedDsarJob: message 17321 response_type=delay_notice. [2026-08-13 15:37:47] production.INFO: FindRelatedDsarJob: message 17321 → triage_queue=dsar_updates (response_type=delay_notice, dsar_id=3964). [2026-08-13 15:37:47] production.INFO: FindRelatedDsarJob: message 17321 auto-set DSAR 3964 status → acknowledged (response_type=delay_notice). [2026-08-13 15:38:37] production.INFO: ClassifyInboundEmailJob: message 17322 classified as 'dsar_response' (high). [2026-08-13 15:38:38] production.INFO: FindRelatedDsarJob: message 17322 — dsar_ref='', inst_ref='100054'. [2026-08-13 15:38:38] production.INFO: FindRelatedDsarJob: message 17322 matched DSAR 1109 via reference lookup (100054). [2026-08-13 15:38:38] production.INFO: FindRelatedDsarJob: saved receiver_reference '100054' for DSAR 1109. [2026-08-13 15:38:40] production.INFO: FindRelatedDsarJob: message 17322 response_type=partial_data. [2026-08-13 15:38:40] production.INFO: FindRelatedDsarJob: message 17322 → triage_queue=dsar_evidence (response_type=partial_data, dsar_id=1109). [2026-08-13 15:40:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 15:43:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 15:45:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 15:45:29] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 15:46:44] production.INFO: ExtractMessageAttachmentsJob: attachment 11294 (image.png) skipped — unsupported type. [2026-08-13 15:46:47] production.INFO: ClassifyInboundEmailJob: message 17328 classified as 'dsar_response' (high). [2026-08-13 15:46:49] production.INFO: FindRelatedDsarJob: message 17328 — dsar_ref='', inst_ref='100885'. [2026-08-13 15:46:49] production.INFO: FindRelatedDsarJob: message 17328 matched DSAR 1244 via reference lookup (100885). [2026-08-13 15:46:49] production.INFO: FindRelatedDsarJob: saved receiver_reference '100885' for DSAR 1244. [2026-08-13 15:46:51] production.INFO: FindRelatedDsarJob: message 17328 response_type=info_requested. [2026-08-13 15:46:51] production.INFO: FindRelatedDsarJob: message 17328 → triage_queue=dsar_needs_research (response_type=info_requested, dsar_id=1244). [2026-08-13 15:46:51] production.INFO: FindRelatedDsarJob: message 17328 auto-set DSAR 1244 status → further info required (response_type=info_requested). [2026-08-13 15:47:10] production.INFO: ExtractMessageAttachmentsJob: attachment 11295 (gmail_images20260813_154549.png) skipped — unsupported type. [2026-08-13 15:47:12] production.INFO: ClassifyInboundEmailJob: message 17329 classified as 'generic' (high). [2026-08-13 15:49:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 15:50:18] production.INFO: ExtractMessageAttachmentsJob: attachment 11296 (gmail_images20260813_154549.png) skipped — unsupported type. [2026-08-13 15:50:18] production.INFO: ExtractMessageAttachmentsJob: attachment 11297 (gmail_images20260813_154908.png) skipped — unsupported type. [2026-08-13 15:50:20] production.INFO: ClassifyInboundEmailJob: message 17330 classified as 'generic' (high). [2026-08-13 15:50:21] production.INFO: ExtractMessageAttachmentsJob: attachment 11298 (gmail_images20260813_154549.png) skipped — unsupported type. [2026-08-13 15:50:21] production.INFO: ExtractMessageAttachmentsJob: attachment 11299 (gmail_images20260813_154908.png) skipped — unsupported type. [2026-08-13 15:50:23] production.INFO: ClassifyInboundEmailJob: message 17331 classified as 'generic' (high). [2026-08-13 15:53:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 15:55:05] production.INFO: ClassifyInboundEmailJob: message 17332 classified as 'generic' (high). [2026-08-13 15:56:32] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTM4FH7SPT6BJSM6J3AN"} [2026-08-13 15:56:32] production.INFO: eSign webhook unmatched document {"document_id":"01KZXSZTM4FH7SPT6BJSM6J3AN"} [2026-08-13 15:56:33] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTP6P9SQJXQC55T7C3PR"} [2026-08-13 15:56:33] production.INFO: eSign webhook unmatched document {"document_id":"01KZXSZTP6P9SQJXQC55T7C3PR"} [2026-08-13 15:56:33] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTPNNWMDEG1Q2CH64MTW"} [2026-08-13 15:56:33] production.INFO: eSign webhook unmatched document {"document_id":"01KZXSZTPNNWMDEG1Q2CH64MTW"} [2026-08-13 15:56:34] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTQ3MKNZY056B1G8THDN"} [2026-08-13 15:56:34] production.INFO: eSign webhook unmatched document {"document_id":"01KZXSZTQ3MKNZY056B1G8THDN"} [2026-08-13 15:56:34] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTSEWGHVA4TN9358D1N1"} [2026-08-13 15:56:34] production.INFO: eSign webhook unmatched document {"document_id":"01KZXSZTSEWGHVA4TN9358D1N1"} [2026-08-13 15:56:35] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTT8CG1K4GY739JQWDJT"} [2026-08-13 15:56:35] production.INFO: eSign webhook unmatched document {"document_id":"01KZXSZTT8CG1K4GY739JQWDJT"} [2026-08-13 15:56:40] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":1010,"documents":6,"has_signing_url":true} [2026-08-13 15:56:42] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXSZTM4FH7SPT6BJSM6J3AN"} [2026-08-13 15:56:42] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTM4FH7SPT6BJSM6J3AN"} [2026-08-13 15:56:43] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTP6P9SQJXQC55T7C3PR"} [2026-08-13 15:56:44] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTPNNWMDEG1Q2CH64MTW"} [2026-08-13 15:56:44] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTQ3MKNZY056B1G8THDN"} [2026-08-13 15:56:45] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXSZTP6P9SQJXQC55T7C3PR"} [2026-08-13 15:56:46] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTSEWGHVA4TN9358D1N1"} [2026-08-13 15:56:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 15:56:46] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXSZTT8CG1K4GY739JQWDJT"} [2026-08-13 15:56:47] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXSZTPNNWMDEG1Q2CH64MTW"} [2026-08-13 15:56:48] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXSZTQ3MKNZY056B1G8THDN"} [2026-08-13 15:56:48] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXSZTSEWGHVA4TN9358D1N1"} [2026-08-13 15:56:49] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXSZTT8CG1K4GY739JQWDJT"} [2026-08-13 15:57:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 15:59:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 16:02:36] production.INFO: AutoTranscribeRecordingJob: submitted recording 3810 → AssemblyAI f8bcfd1f-f999-45d1-bb75-974b59977881 [2026-08-13 16:02:46] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:02:47] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:03:39] production.DEBUG: CheckTranscriptionStatusJob: recording 3810 → AssemblyAI status=completed (check #0) [2026-08-13 16:03:39] production.INFO: CheckTranscriptionStatusJob: completed for recording 3810 after 0 checks. [2026-08-13 16:03:39] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3810. {"status":404,"body":"Not found"} [2026-08-13 16:03:39] production.DEBUG: ClassifyAndScoreCallJob: recording 3810 marked 'initial' by agent disposition; skipping classifier. [2026-08-13 16:04:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 16:04:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 16:04:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 16:04:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 16:04:47] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3810. {"total_score":78,"risk_rating":"compliance_concern","has_sections":true} [2026-08-13 16:08:04] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA2102cc00cf58356ab539df1e0a2f8d4a","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0EyMTAyY2MwMGNmNTgzNTZhYjUzOWRmMWUwYTJmOGQ0YSIsImZyb20iOiIrNDQ3NTA2NTQ5ODQ4IiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NjYzMzY4NCJ9.DtTxe95xXFEKgAYWdbyQ5_ascCEJwuMCdu39isxuO2x3CxY38714nGdF-Vf7a_t_OQ2lzZihCER0nDKG_mRPFQ%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447506549848","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447506549848","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 16:08:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 16:09:23] production.INFO: ClassifyInboundEmailJob: message 17335 classified as 'dsar_response' (high). [2026-08-13 16:09:24] production.INFO: FindRelatedDsarJob: message 17335 — dsar_ref='', inst_ref='61704'. [2026-08-13 16:09:24] production.INFO: FindRelatedDsarJob: message 17335 matched DSAR 1049 via reference lookup (61704). [2026-08-13 16:09:24] production.INFO: FindRelatedDsarJob: saved receiver_reference '61704' for DSAR 1049. [2026-08-13 16:09:26] production.INFO: FindRelatedDsarJob: message 17335 response_type=no_record. [2026-08-13 16:09:26] production.INFO: FindRelatedDsarJob: message 17335 → triage_queue=dsar_needs_research (response_type=no_record, dsar_id=1049). [2026-08-13 16:09:26] production.INFO: FindRelatedDsarJob: message 17335 auto-set DSAR 1049 status → no records (response_type=no_record). [2026-08-13 16:09:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:11:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 16:13:57] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:14:03] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:17:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:17:27] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:17:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:19:43] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CAf400208fa5b279a33d1950d3fcc22b51","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5482"} [2026-08-13 16:19:43] production.DEBUG: TwilioController: handleOutbound {"call_id":5482,"CallSid":"CAf400208fa5b279a33d1950d3fcc22b51","From":"client:agent_production_28","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CAf400208fa5b279a33d1950d3fcc22b51","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5482"}} [2026-08-13 16:20:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:20:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:20:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:21:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:21:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 16:21:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 16:21:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 16:21:51] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6B7DV1JGEMK1GR7FRQ2"} [2026-08-13 16:21:51] production.INFO: eSign webhook unmatched document {"document_id":"01KZXVE6B7DV1JGEMK1GR7FRQ2"} [2026-08-13 16:21:51] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6CSPT4R7WM0SHPAYVA4"} [2026-08-13 16:21:51] production.INFO: eSign webhook unmatched document {"document_id":"01KZXVE6CSPT4R7WM0SHPAYVA4"} [2026-08-13 16:21:52] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6D6S6VF7S0BRQGGKZ0N"} [2026-08-13 16:21:52] production.INFO: eSign webhook unmatched document {"document_id":"01KZXVE6D6S6VF7S0BRQGGKZ0N"} [2026-08-13 16:21:53] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6DNFGZ87V66SPCDGDVA"} [2026-08-13 16:21:53] production.INFO: eSign webhook unmatched document {"document_id":"01KZXVE6DNFGZ87V66SPCDGDVA"} [2026-08-13 16:21:53] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6G07ZC0RJQ5M7VYG1Z3"} [2026-08-13 16:21:53] production.INFO: eSign webhook unmatched document {"document_id":"01KZXVE6G07ZC0RJQ5M7VYG1Z3"} [2026-08-13 16:21:54] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6H3Y6W5KJJ04RJDQQKR"} [2026-08-13 16:21:54] production.INFO: eSign webhook unmatched document {"document_id":"01KZXVE6H3Y6W5KJJ04RJDQQKR"} [2026-08-13 16:21:55] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6HNYP0HXR7B3GB8Q065"} [2026-08-13 16:21:55] production.INFO: eSign webhook unmatched document {"document_id":"01KZXVE6HNYP0HXR7B3GB8Q065"} [2026-08-13 16:21:55] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6J6R6SEFQRDD5CP10P2"} [2026-08-13 16:21:55] production.INFO: eSign webhook unmatched document {"document_id":"01KZXVE6J6R6SEFQRDD5CP10P2"} [2026-08-13 16:21:56] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6JR9MKM0M5N1T81H7YP"} [2026-08-13 16:21:56] production.INFO: eSign webhook unmatched document {"document_id":"01KZXVE6JR9MKM0M5N1T81H7YP"} [2026-08-13 16:22:00] production.INFO: eSign signing-link email: firing trigger (single request link) {"contract_request_id":1011,"documents":9,"has_signing_url":true} [2026-08-13 16:22:03] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6B7DV1JGEMK1GR7FRQ2"} [2026-08-13 16:22:03] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6CSPT4R7WM0SHPAYVA4"} [2026-08-13 16:22:04] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6D6S6VF7S0BRQGGKZ0N"} [2026-08-13 16:22:05] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6DNFGZ87V66SPCDGDVA"} [2026-08-13 16:22:05] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6G07ZC0RJQ5M7VYG1Z3"} [2026-08-13 16:22:06] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6H3Y6W5KJJ04RJDQQKR"} [2026-08-13 16:22:07] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6HNYP0HXR7B3GB8Q065"} [2026-08-13 16:22:07] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6J6R6SEFQRDD5CP10P2"} [2026-08-13 16:22:08] production.DEBUG: eSign webhook received {"event":"document.created","document_id":"01KZXVE6JR9MKM0M5N1T81H7YP"} [2026-08-13 16:22:09] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXVE6B7DV1JGEMK1GR7FRQ2"} [2026-08-13 16:22:09] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXVE6CSPT4R7WM0SHPAYVA4"} [2026-08-13 16:22:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 16:22:10] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXVE6D6S6VF7S0BRQGGKZ0N"} [2026-08-13 16:22:11] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXVE6DNFGZ87V66SPCDGDVA"} [2026-08-13 16:22:11] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXVE6G07ZC0RJQ5M7VYG1Z3"} [2026-08-13 16:22:12] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXVE6H3Y6W5KJJ04RJDQQKR"} [2026-08-13 16:22:13] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXVE6HNYP0HXR7B3GB8Q065"} [2026-08-13 16:22:13] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXVE6J6R6SEFQRDD5CP10P2"} [2026-08-13 16:22:14] production.DEBUG: eSign webhook received {"event":"document.sent","document_id":"01KZXVE6JR9MKM0M5N1T81H7YP"} [2026-08-13 16:22:33] production.INFO: AutoTranscribeRecordingJob: submitted recording 3811 → AssemblyAI 64e50779-d80d-4af9-ba79-878c88deb651 [2026-08-13 16:22:48] production.INFO: ClassifyInboundEmailJob: message 17339 classified as 'generic' (high). [2026-08-13 16:23:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 16:23:27] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXVE6B7DV1JGEMK1GR7FRQ2"} [2026-08-13 16:23:27] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXVE6CSPT4R7WM0SHPAYVA4"} [2026-08-13 16:23:28] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXVE6D6S6VF7S0BRQGGKZ0N"} [2026-08-13 16:23:29] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXVE6DNFGZ87V66SPCDGDVA"} [2026-08-13 16:23:29] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXVE6G07ZC0RJQ5M7VYG1Z3"} [2026-08-13 16:23:30] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXVE6H3Y6W5KJJ04RJDQQKR"} [2026-08-13 16:23:31] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXVE6HNYP0HXR7B3GB8Q065"} [2026-08-13 16:23:31] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXVE6J6R6SEFQRDD5CP10P2"} [2026-08-13 16:23:32] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXVE6JR9MKM0M5N1T81H7YP"} [2026-08-13 16:23:34] production.DEBUG: CheckTranscriptionStatusJob: recording 3811 → AssemblyAI status=completed (check #0) [2026-08-13 16:23:34] production.INFO: CheckTranscriptionStatusJob: completed for recording 3811 after 0 checks. [2026-08-13 16:23:34] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3811. {"status":404,"body":"Not found"} [2026-08-13 16:23:35] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3811 [2026-08-13 16:23:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:23:40] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA5968340205fcb66ff90cca6a781929de","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5483"} [2026-08-13 16:23:40] production.DEBUG: TwilioController: handleOutbound {"call_id":5483,"CallSid":"CA5968340205fcb66ff90cca6a781929de","From":"client:agent_production_22","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA5968340205fcb66ff90cca6a781929de","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5483"}} [2026-08-13 16:24:02] production.INFO: AutoTranscribeRecordingJob: submitted recording 3812 → AssemblyAI a7548eb1-c129-4f13-8b7f-b53bf999a511 [2026-08-13 16:24:25] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA7037069a9f1df4c6e69d05dcd593dfed","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5484"} [2026-08-13 16:24:25] production.DEBUG: TwilioController: handleOutbound {"call_id":5484,"CallSid":"CA7037069a9f1df4c6e69d05dcd593dfed","From":"client:agent_production_22","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA7037069a9f1df4c6e69d05dcd593dfed","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5484"}} [2026-08-13 16:24:41] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 16:24:54] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXVE6B7DV1JGEMK1GR7FRQ2"} [2026-08-13 16:24:54] production.INFO: AutoTranscribeRecordingJob: submitted recording 3813 → AssemblyAI 3ede8b2a-c3b0-46e1-bd37-2b1580f39e4f [2026-08-13 16:24:55] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXVE6CSPT4R7WM0SHPAYVA4"} [2026-08-13 16:24:56] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXVE6D6S6VF7S0BRQGGKZ0N"} [2026-08-13 16:24:56] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXVE6DNFGZ87V66SPCDGDVA"} [2026-08-13 16:24:57] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXVE6G07ZC0RJQ5M7VYG1Z3"} [2026-08-13 16:24:58] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXVE6H3Y6W5KJJ04RJDQQKR"} [2026-08-13 16:24:59] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXVE6HNYP0HXR7B3GB8Q065"} [2026-08-13 16:24:59] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXVE6J6R6SEFQRDD5CP10P2"} [2026-08-13 16:25:00] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXVE6JR9MKM0M5N1T81H7YP"} [2026-08-13 16:25:02] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXVE6B7DV1JGEMK1GR7FRQ2"} [2026-08-13 16:25:02] production.DEBUG: CheckTranscriptionStatusJob: recording 3812 → AssemblyAI status=completed (check #0) [2026-08-13 16:25:02] production.INFO: CheckTranscriptionStatusJob: completed for recording 3812 after 0 checks. [2026-08-13 16:25:03] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXVE6B7DV1JGEMK1GR7FRQ2"} [2026-08-13 16:25:03] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3812. {"status":404,"body":"Not found"} [2026-08-13 16:25:03] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXVE6CSPT4R7WM0SHPAYVA4"} [2026-08-13 16:25:03] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=institution) for recording 3812. [2026-08-13 16:25:04] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXVE6CSPT4R7WM0SHPAYVA4"} [2026-08-13 16:25:05] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXVE6D6S6VF7S0BRQGGKZ0N"} [2026-08-13 16:25:06] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXVE6D6S6VF7S0BRQGGKZ0N"} [2026-08-13 16:25:07] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXVE6DNFGZ87V66SPCDGDVA"} [2026-08-13 16:25:07] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXVE6DNFGZ87V66SPCDGDVA"} [2026-08-13 16:25:08] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXVE6G07ZC0RJQ5M7VYG1Z3"} [2026-08-13 16:25:09] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXVE6G07ZC0RJQ5M7VYG1Z3"} [2026-08-13 16:25:09] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXVE6H3Y6W5KJJ04RJDQQKR"} [2026-08-13 16:25:10] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXVE6H3Y6W5KJJ04RJDQQKR"} [2026-08-13 16:25:11] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXVE6HNYP0HXR7B3GB8Q065"} [2026-08-13 16:25:12] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXVE6HNYP0HXR7B3GB8Q065"} [2026-08-13 16:25:12] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXVE6J6R6SEFQRDD5CP10P2"} [2026-08-13 16:25:13] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXVE6J6R6SEFQRDD5CP10P2"} [2026-08-13 16:25:14] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXVE6JR9MKM0M5N1T81H7YP"} [2026-08-13 16:25:14] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXVE6JR9MKM0M5N1T81H7YP"} [2026-08-13 16:25:17] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.26] with payload: { "type": "App\\Notifications\\InitialDocumentsSignedNotification", "title": "Initial documents e-signed", "message": "Mr Joe-Lewis Mckirdy e-signed 9 documents", "client_id": 1419, "client_name": "Mr Joe-Lewis Mckirdy", "documents": [ "LOA", "Client Care Letter", "CFA", "Part 1", "Part 2", "Part 2 Extra", "Part 2 Extra", "Part 2 Extra", "Part 2 Extra" ], "id": "bd0ebab4-e063-46bb-a94c-19f7134070ff", "socket": null } [2026-08-13 16:25:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:25:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:25:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:25:52] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA0ee61a8f9ea43918c65e54798e61be2a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5485"} [2026-08-13 16:25:52] production.DEBUG: TwilioController: handleOutbound {"call_id":5485,"CallSid":"CA0ee61a8f9ea43918c65e54798e61be2a","From":"client:agent_production_28","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA0ee61a8f9ea43918c65e54798e61be2a","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5485"}} [2026-08-13 16:25:56] production.DEBUG: CheckTranscriptionStatusJob: recording 3813 → AssemblyAI status=completed (check #0) [2026-08-13 16:25:56] production.INFO: CheckTranscriptionStatusJob: completed for recording 3813 after 0 checks. [2026-08-13 16:25:57] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3813. {"status":404,"body":"Not found"} [2026-08-13 16:25:57] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=institution) for recording 3813. [2026-08-13 16:27:24] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXSZTM4FH7SPT6BJSM6J3AN"} [2026-08-13 16:27:25] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXSZTP6P9SQJXQC55T7C3PR"} [2026-08-13 16:27:26] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXSZTPNNWMDEG1Q2CH64MTW"} [2026-08-13 16:27:26] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXSZTQ3MKNZY056B1G8THDN"} [2026-08-13 16:27:27] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXSZTSEWGHVA4TN9358D1N1"} [2026-08-13 16:27:28] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZXSZTT8CG1K4GY739JQWDJT"} [2026-08-13 16:27:36] production.INFO: AutoTranscribeRecordingJob: submitted recording 3814 → AssemblyAI d161d838-c0cd-4d9f-91d1-dde79df9681e [2026-08-13 16:27:37] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXSZTM4FH7SPT6BJSM6J3AN"} [2026-08-13 16:27:38] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXSZTP6P9SQJXQC55T7C3PR"} [2026-08-13 16:27:39] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXSZTPNNWMDEG1Q2CH64MTW"} [2026-08-13 16:27:39] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXSZTQ3MKNZY056B1G8THDN"} [2026-08-13 16:27:40] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXSZTSEWGHVA4TN9358D1N1"} [2026-08-13 16:27:41] production.DEBUG: eSign webhook received {"event":"document.signed","document_id":"01KZXSZTT8CG1K4GY739JQWDJT"} [2026-08-13 16:27:41] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXSZTM4FH7SPT6BJSM6J3AN"} [2026-08-13 16:27:42] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXSZTM4FH7SPT6BJSM6J3AN"} [2026-08-13 16:27:43] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXSZTP6P9SQJXQC55T7C3PR"} [2026-08-13 16:27:43] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXSZTP6P9SQJXQC55T7C3PR"} [2026-08-13 16:27:44] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXSZTPNNWMDEG1Q2CH64MTW"} [2026-08-13 16:27:45] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXSZTPNNWMDEG1Q2CH64MTW"} [2026-08-13 16:27:46] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXSZTQ3MKNZY056B1G8THDN"} [2026-08-13 16:27:46] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXSZTQ3MKNZY056B1G8THDN"} [2026-08-13 16:27:47] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXSZTSEWGHVA4TN9358D1N1"} [2026-08-13 16:27:48] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXSZTSEWGHVA4TN9358D1N1"} [2026-08-13 16:27:48] production.DEBUG: eSign webhook received {"event":"certificate.generated","document_id":"01KZXSZTT8CG1K4GY739JQWDJT"} [2026-08-13 16:27:49] production.DEBUG: eSign webhook received {"event":"document.completed","document_id":"01KZXSZTT8CG1K4GY739JQWDJT"} [2026-08-13 16:27:50] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.36] with payload: { "type": "App\\Notifications\\InitialDocumentsSignedNotification", "title": "Initial documents e-signed", "message": "Mr Mark Anthony Irvine e-signed 6 documents", "client_id": 1436, "client_name": "Mr Mark Anthony Irvine", "documents": [ "LOA", "Client Care Letter", "CFA", "Part 1", "Part 2", "Part 2 Extra" ], "id": "3edfae7b-ab3e-431b-acff-f06fdadaf62f", "socket": null } [2026-08-13 16:27:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 16:28:10] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:28:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:28:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:28:36] production.DEBUG: CheckTranscriptionStatusJob: recording 3814 → AssemblyAI status=completed (check #0) [2026-08-13 16:28:36] production.INFO: CheckTranscriptionStatusJob: completed for recording 3814 after 0 checks. [2026-08-13 16:28:37] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3814. {"status":404,"body":"Not found"} [2026-08-13 16:28:38] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3814 [2026-08-13 16:28:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:28:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:28:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:28:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:29:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:29:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:29:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:29:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:29:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:29:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:29:31] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 16:29:32] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:29:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:30:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 16:30:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 16:30:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:30:38] production.INFO: ClassifyInboundEmailJob: message 17340 classified as 'generic' (high). [2026-08-13 16:30:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 16:30:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 16:32:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:09] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:24] production.INFO: AutoTranscribeRecordingJob: submitted recording 3815 → AssemblyAI 69f3f171-3050-4ba3-94b2-2fc5e7fadb38 [2026-08-13 16:33:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:30] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:34] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA189f2b6ec137f2ac5fa7980280eb47a4","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5486"} [2026-08-13 16:33:34] production.DEBUG: TwilioController: handleOutbound {"call_id":5486,"CallSid":"CA189f2b6ec137f2ac5fa7980280eb47a4","From":"client:agent_production_22","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA189f2b6ec137f2ac5fa7980280eb47a4","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5486"}} [2026-08-13 16:33:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:42] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:49] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:33:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:34:00] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:34:05] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:34:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:34:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:34:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:34:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:34:22] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:34:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:34:26] production.DEBUG: CheckTranscriptionStatusJob: recording 3815 → AssemblyAI status=completed (check #0) [2026-08-13 16:34:26] production.INFO: CheckTranscriptionStatusJob: completed for recording 3815 after 0 checks. [2026-08-13 16:34:26] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3815. {"status":404,"body":"Not found"} [2026-08-13 16:34:26] production.DEBUG: ClassifyAndScoreCallJob: recording 3815 marked 'initial' by agent disposition; skipping classifier. [2026-08-13 16:35:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_7"} [2026-08-13 16:35:32] production.DEBUG: ClassifyAndScoreCallJob: scorer returned for recording 3815. {"total_score":81,"risk_rating":"acceptable","has_sections":true} [2026-08-13 16:35:47] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA9e0f6c0e5f363b14db2bad7dc6a8d5d7","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5487"} [2026-08-13 16:35:47] production.DEBUG: TwilioController: handleOutbound {"call_id":5487,"CallSid":"CA9e0f6c0e5f363b14db2bad7dc6a8d5d7","From":"client:agent_production_22","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA9e0f6c0e5f363b14db2bad7dc6a8d5d7","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5487"}} [2026-08-13 16:35:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_2"} [2026-08-13 16:36:18] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 16:36:20] production.INFO: ClassifyInboundEmailJob: message 17345 classified as 'generic' (high). [2026-08-13 16:36:42] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA6ce94818a01cf1c577806773b0898e4b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5488"} [2026-08-13 16:36:42] production.DEBUG: TwilioController: handleOutbound {"call_id":5488,"CallSid":"CA6ce94818a01cf1c577806773b0898e4b","From":"client:agent_production_22","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA6ce94818a01cf1c577806773b0898e4b","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5488"}} [2026-08-13 16:37:46] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA82c68ffae7682ce5677abe410bc8b0f1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5489"} [2026-08-13 16:37:46] production.DEBUG: TwilioController: handleOutbound {"call_id":5489,"CallSid":"CA82c68ffae7682ce5677abe410bc8b0f1","From":"client:agent_production_22","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_22","CallStatus":"ringing","From":"client:agent_production_22","CallSid":"CA82c68ffae7682ce5677abe410bc8b0f1","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5489"}} [2026-08-13 16:38:23] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:38:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:38:38] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:38:56] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:38:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:39:12] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:39:28] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA341e6864e37f19c44b1c2b398de54dd0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5490"} [2026-08-13 16:39:28] production.DEBUG: TwilioController: handleOutbound {"call_id":5490,"CallSid":"CA341e6864e37f19c44b1c2b398de54dd0","From":"client:agent_production_28","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA341e6864e37f19c44b1c2b398de54dd0","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5490"}} [2026-08-13 16:39:39] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZP6P0CTQQCJ09T8D5QBVWQF"} [2026-08-13 16:39:39] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZP6P0ECJZJ3D1SNZ6YTFQS1"} [2026-08-13 16:39:40] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZP6P0EWJPJNXRNDDCZTJ689"} [2026-08-13 16:39:41] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZP6P0FAE89YK9KPKDEQSDH8"} [2026-08-13 16:39:41] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZP6P0HCP5V50KYAN0FJ4XNW"} [2026-08-13 16:39:42] production.DEBUG: eSign webhook received {"event":"document.viewed","document_id":"01KZP6P0J63S1HE05SWMJMW985"} [2026-08-13 16:39:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 16:40:36] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:40:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 16:41:43] production.INFO: ExtractMessageAttachmentsJob: attachment 11307 (image.png) skipped — unsupported type. [2026-08-13 16:41:43] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17346 (client 885, 1 handler(s)). [2026-08-13 16:41:43] production.INFO: ExtractMessageAttachmentsJob: attachment 11308 (image.png) skipped — unsupported type. [2026-08-13 16:41:43] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.1] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17346, "id": "42510b9d-6d2e-43f1-8dfb-08b195654cd6", "socket": null } [2026-08-13 16:41:43] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.2] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17346, "id": "d7190385-afa9-41f0-a6e5-98d58b4ae4e3", "socket": null } [2026-08-13 16:41:43] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.3] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17346, "id": "35de8bc7-30e1-45f0-9437-6709d71406ca", "socket": null } [2026-08-13 16:41:43] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.19] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17346, "id": "0ae9e959-4a73-4183-bad0-eb38647310af", "socket": null } [2026-08-13 16:41:43] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.4] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17346, "id": "28f01fd3-87b6-4819-b6d7-ff561f2ab7e7", "socket": null } [2026-08-13 16:41:43] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.20] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17346, "id": "9d228024-2741-4656-a8b9-968ea8f56bb8", "socket": null } [2026-08-13 16:41:43] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.34] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17346, "id": "1dd5d550-3adc-4010-80d6-0c6cb6ea0e85", "socket": null } [2026-08-13 16:41:43] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.40] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100885", "client_id": 885, "client_name": "Mrs Mary Jane Gibson", "message_id": 17346, "id": "f212b70c-d374-4f82-8979-a686051b349c", "socket": null } [2026-08-13 16:41:45] production.INFO: ClassifyInboundEmailJob: message 17346 classified as 'generic' (high). [2026-08-13 16:42:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:42:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:42:17] production.INFO: AutoTranscribeRecordingJob: submitted recording 3816 → AssemblyAI acbb696b-6ecf-4a49-a0da-7691261e15bb [2026-08-13 16:42:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:42:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_36"} [2026-08-13 16:42:21] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:42:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:42:35] production.INFO: ExtractMessageAttachmentsJob: attachment 11309 (image001.png) skipped — unsupported type. [2026-08-13 16:42:35] production.INFO: ExtractMessageAttachmentsJob: attachment 11310 (image002.png) skipped — unsupported type. [2026-08-13 16:42:38] production.INFO: ClassifyInboundEmailJob: message 17348 classified as 'dsar_response' (high). [2026-08-13 16:42:39] production.INFO: FindRelatedDsarJob: message 17348 — dsar_ref='DSAR-20260506-DP8579865', inst_ref='100076'. [2026-08-13 16:42:39] production.INFO: FindRelatedDsarJob: message 17348 matched DSAR 1302 via reference lookup (DSAR-20260506-DP8579865, 100076). [2026-08-13 16:42:39] production.INFO: FindRelatedDsarJob: saved receiver_reference '100076' for DSAR 1302. [2026-08-13 16:42:41] production.INFO: FindRelatedDsarJob: message 17348 response_type=delay_notice. [2026-08-13 16:42:41] production.INFO: FindRelatedDsarJob: message 17348 → triage_queue=dsar_updates (response_type=delay_notice, dsar_id=1302). [2026-08-13 16:42:42] production.INFO: AutoTranscribeRecordingJob: submitted recording 3817 → AssemblyAI 736c0870-f9af-46eb-973d-793e60b2aa15 [2026-08-13 16:42:59] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_37"} [2026-08-13 16:43:18] production.DEBUG: CheckTranscriptionStatusJob: recording 3816 → AssemblyAI status=completed (check #0) [2026-08-13 16:43:18] production.INFO: CheckTranscriptionStatusJob: completed for recording 3816 after 0 checks. [2026-08-13 16:43:19] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3816. {"status":404,"body":"Not found"} [2026-08-13 16:43:20] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3816 [2026-08-13 16:43:24] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA97cbfe65304f050384e78cb33ad25151","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5491"} [2026-08-13 16:43:24] production.DEBUG: TwilioController: handleOutbound {"call_id":5491,"CallSid":"CA97cbfe65304f050384e78cb33ad25151","From":"client:agent_production_26","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_26","CallStatus":"ringing","From":"client:agent_production_26","CallSid":"CA97cbfe65304f050384e78cb33ad25151","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5491"}} [2026-08-13 16:43:43] production.DEBUG: CheckTranscriptionStatusJob: recording 3817 → AssemblyAI status=completed (check #0) [2026-08-13 16:43:43] production.INFO: CheckTranscriptionStatusJob: completed for recording 3817 after 0 checks. [2026-08-13 16:43:43] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3817. {"status":404,"body":"Not found"} [2026-08-13 16:43:43] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=institution) for recording 3817. [2026-08-13 16:43:58] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=institution) for recording 3817. [2026-08-13 16:44:08] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:44:14] production.INFO: AutoTranscribeRecordingJob: submitted recording 3818 → AssemblyAI 7feb9cad-e725-40bf-8f8c-682788f59258 [2026-08-13 16:44:31] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA68594bee8a9cf07e8909cba325ca737e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5492"} [2026-08-13 16:44:31] production.DEBUG: TwilioController: handleOutbound {"call_id":5492,"CallSid":"CA68594bee8a9cf07e8909cba325ca737e","From":"client:agent_production_28","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA68594bee8a9cf07e8909cba325ca737e","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5492"}} [2026-08-13 16:45:05] production.INFO: AutoTranscribeRecordingJob: submitted recording 3819 → AssemblyAI f9fbbc6a-9c3e-4a8b-a2f9-c133be3fcec3 [2026-08-13 16:45:14] production.DEBUG: CheckTranscriptionStatusJob: recording 3818 → AssemblyAI status=completed (check #0) [2026-08-13 16:45:14] production.INFO: CheckTranscriptionStatusJob: completed for recording 3818 after 0 checks. [2026-08-13 16:45:15] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3818. {"status":404,"body":"Not found"} [2026-08-13 16:45:15] production.INFO: ClassifyAndScoreCallJob: skipping recording 3818 — too short to classify (duration=25s, words=70). [2026-08-13 16:45:38] production.INFO: ClassifyInboundEmailJob: message 17354 classified as 'generic' (high). [2026-08-13 16:45:52] production.INFO: ClassifyInboundEmailJob: message 17355 classified as 'generic' (high). [2026-08-13 16:46:00] production.DEBUG: Twilio Request {"Called":"+441615700550","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA38db29ea9cf659263baaf41302a73f67","To":"+441615700550","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0EzOGRiMjllYTljZjY1OTI2M2JhYWY0MTMwMmE3M2Y2NyIsImZyb20iOiIrNDQ3NTQzMTcwMzYyIiwidG8iOiIrNDQxNjE1NzAwNTUwIiwiaWF0IjoiMTc4NjYzNTk2MCJ9.haQKVOkyUVX9Mm4KX7GKkDQMbpxFGBUFo-2FfX_0m3kUL73PT5CR8_f6kNUm41uZhRz1-NMwimuqla3mIYq29g%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447543170362","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447543170362","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 16:46:06] production.DEBUG: CheckTranscriptionStatusJob: recording 3819 → AssemblyAI status=completed (check #0) [2026-08-13 16:46:06] production.INFO: CheckTranscriptionStatusJob: completed for recording 3819 after 0 checks. [2026-08-13 16:46:07] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3819. {"status":404,"body":"Not found"} [2026-08-13 16:46:07] production.INFO: ClassifyAndScoreCallJob: skipping recording 3819 — too short to classify (duration=8s, words=25). [2026-08-13 16:48:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 16:48:24] production.INFO: ExtractMessageAttachmentsJob: attachment 11315 (Cover Letter 1.pdf) is password protected. [2026-08-13 16:48:26] production.INFO: ClassifyInboundEmailJob: message 17357 classified as 'generic' (high). [2026-08-13 16:48:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 16:48:37] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_34"} [2026-08-13 16:50:36] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CA38db29ea9cf659263baaf41302a73f67","DialCallSid":"CA5b579ed92643707d3af36c155e6d956a","DialCallStatus":"completed","DialCallDuration":"271"} [2026-08-13 16:50:49] production.INFO: AutoTranscribeRecordingJob: submitted recording 3820 → AssemblyAI e6516ff4-d3e4-46ed-8604-1d8530ea3657 [2026-08-13 16:51:13] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:51:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:51:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:51:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:51:50] production.DEBUG: CheckTranscriptionStatusJob: recording 3820 → AssemblyAI status=completed (check #0) [2026-08-13 16:51:50] production.INFO: CheckTranscriptionStatusJob: completed for recording 3820 after 0 checks. [2026-08-13 16:51:51] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3820. {"status":404,"body":"Not found"} [2026-08-13 16:51:51] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=evidence) for recording 3820. [2026-08-13 16:51:58] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:52:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:52:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:52:39] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 16:52:48] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_29","CallStatus":"ringing","From":"client:agent_production_29","CallSid":"CA1024b993c2a30b92385031263c8d4941","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5494"} [2026-08-13 16:52:48] production.DEBUG: TwilioController: handleOutbound {"call_id":5494,"CallSid":"CA1024b993c2a30b92385031263c8d4941","From":"client:agent_production_29","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_29","CallStatus":"ringing","From":"client:agent_production_29","CallSid":"CA1024b993c2a30b92385031263c8d4941","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5494"}} [2026-08-13 16:53:41] production.DEBUG: Twilio Request {"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA39acc0dce86e477c856afd1d55a7c8e9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5495"} [2026-08-13 16:53:41] production.DEBUG: TwilioController: handleOutbound {"call_id":5495,"CallSid":"CA39acc0dce86e477c856afd1d55a7c8e9","From":"client:agent_production_28","Direction":"inbound","params":{"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ApiVersion":"2010-04-01","Called":null,"Caller":"client:agent_production_28","CallStatus":"ringing","From":"client:agent_production_28","CallSid":"CA39acc0dce86e477c856afd1d55a7c8e9","To":null,"Direction":"inbound","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","call_id":"5495"}} [2026-08-13 16:55:33] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 16:55:50] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_39"} [2026-08-13 16:56:47] production.INFO: AutoTranscribeRecordingJob: submitted recording 3821 → AssemblyAI d9ea3c34-33f7-4291-97ee-8401ac4594cf [2026-08-13 16:57:04] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:57:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:57:24] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_22"} [2026-08-13 16:57:32] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17340 (client 1436, 1 handler(s)). [2026-08-13 16:57:41] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17339 (client 1406, 1 handler(s)). [2026-08-13 16:57:47] production.DEBUG: CheckTranscriptionStatusJob: recording 3821 → AssemblyAI status=completed (check #0) [2026-08-13 16:57:47] production.INFO: CheckTranscriptionStatusJob: completed for recording 3821 after 0 checks. [2026-08-13 16:57:48] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17332 (client 1438, 1 handler(s)). [2026-08-13 16:57:48] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3821. {"status":404,"body":"Not found"} [2026-08-13 16:57:48] production.INFO: ClassifyAndScoreCallJob: skipping non-client call (call_type=institution) for recording 3821. [2026-08-13 16:57:57] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17331 (client 1365, 1 handler(s)). [2026-08-13 16:58:05] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17330 (client 1365, 1 handler(s)). [2026-08-13 16:58:06] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:58:11] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 16:58:24] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17329 (client 1365, 1 handler(s)). [2026-08-13 16:59:15] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_26"} [2026-08-13 16:59:40] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 16:59:45] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_32"} [2026-08-13 17:00:12] production.INFO: AutoTranscribeRecordingJob: submitted recording 3822 → AssemblyAI 1e9533a1-7f4a-48ce-98bc-608bd7cb8648 [2026-08-13 17:01:13] production.DEBUG: CheckTranscriptionStatusJob: recording 3822 → AssemblyAI status=completed (check #0) [2026-08-13 17:01:13] production.INFO: CheckTranscriptionStatusJob: completed for recording 3822 after 0 checks. [2026-08-13 17:01:13] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3822. {"status":404,"body":"Not found"} [2026-08-13 17:01:14] production.DEBUG: ClassifyAndScoreCallJob: classification=follow_up for recording 3822 [2026-08-13 17:06:35] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CAde21fe92d78b4925a4ef6fb2ef723067","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0FkZTIxZmU5MmQ3OGI0OTI1YTRlZjZmYjJlZjcyMzA2NyIsImZyb20iOiIrNDQ3NzQ5MTc5NTYwIiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjYzNzE5NCJ9.evRuDWYAOYaZpLtYaBbJef6LiABkXGYIWNeMDOMsrycF9X7kofT_Sks0boeKH6OMTAe_88TBGJxYoo8kpcyqLw%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447749179560","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447749179560","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 17:06:36] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CAde21fe92d78b4925a4ef6fb2ef723067","DialCallSid":"CA4986dcb749a2cd8d86eba3fb91bbb4fb","DialCallStatus":"no-answer","DialCallDuration":null} [2026-08-13 17:07:00] production.DEBUG: TwilioDialFallbackController: dial action {"CallSid":"CAde21fe92d78b4925a4ef6fb2ef723067","DialCallSid":null,"DialCallStatus":null,"DialCallDuration":null} [2026-08-13 17:07:04] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.36] with payload: { "type": "App\\Notifications\\VoicemailReceivedNotification", "title": "New Voicemail", "message": "From Mr John Holliday \u00b7 0:06", "recording_id": 3823, "communication_id": 5496, "client_id": 1263, "caller_name": "Mr John Holliday", "duration": 6, "solicitor_id": 3, "id": "7ac72ad0-2fd8-492e-b824-2f852c40a5e8", "socket": null } [2026-08-13 17:07:05] production.INFO: AutoTranscribeRecordingJob: submitted recording 3823 → AssemblyAI f4930099-b1b9-4e07-852c-f2fab34cf6d2 [2026-08-13 17:08:05] production.DEBUG: CheckTranscriptionStatusJob: recording 3823 → AssemblyAI status=completed (check #0) [2026-08-13 17:08:05] production.INFO: CheckTranscriptionStatusJob: completed for recording 3823 after 0 checks. [2026-08-13 17:08:06] production.WARNING: CheckTranscriptionStatusJob: LeMUR summary failed for recording 3823. {"status":404,"body":"Not found"} [2026-08-13 17:08:07] production.DEBUG: ClassifyAndScoreCallJob: classification=not_applicable for recording 3823 [2026-08-13 17:30:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 17:58:02] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 18:29:52] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 18:32:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 18:32:19] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 18:32:20] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_28"} [2026-08-13 18:36:01] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 18:57:53] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 19:29:43] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 19:38:28] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":null,"ToZip":null,"CallSid":"CA237cde3e7956df89e67715f4546c067b","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0EyMzdjZGUzZTc5NTZkZjg5ZTY3NzE1ZjQ1NDZjMDY3YiIsImZyb20iOiIrNDQ3NDk4NzYwNTk1IiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjY0NjMwOCJ9.q_J_eS8h1QUS47GfnUl0dk4wVvN7fUEByy76USr29bRnR0TLXZzAhQMnQpQ-1nLX7f0K4wXntc2zw6DoED-1og%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+447498760595","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+447498760595","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":null} [2026-08-13 19:57:44] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 20:16:55] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 20:29:34] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 20:51:51] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":3,"resolved_phone_number_id":4,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_3"} [2026-08-13 20:57:35] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 21:19:35] production.INFO: ClassifyInboundEmailJob: message 17367 classified as 'dsar_response' (high). [2026-08-13 21:19:35] production.INFO: FindRelatedDsarJob: message 17367 matched via regex reference 'DSAR-20260729-DC2B84' → DSAR 4106. [2026-08-13 21:19:37] production.INFO: FindRelatedDsarJob: message 17367 response_type=portal_response. [2026-08-13 21:19:37] production.INFO: FindRelatedDsarJob: message 17367 → triage_queue=portal_response (response_type=portal_response, dsar_id=4106). [2026-08-13 21:27:56] production.INFO: ClassifyInboundEmailJob: message 17368 classified as 'generic' (high). [2026-08-13 21:29:25] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 21:30:32] production.DEBUG: Twilio Request {"Called":"+441618880834","ToState":"Manchester","CallerCountry":"GB","Direction":"inbound","CallerState":"Belfast City","ToZip":null,"CallSid":"CA74e5aa06d2278b0aac62d9421575fa13","To":"+441618880834","CallerZip":null,"ToCountry":"GB","CallToken":"%7B%22parentCallInfoToken%22%3A%22eyJhbGciOiJFUzI1NiJ9.eyJjYWxsU2lkIjoiQ0E3NGU1YWEwNmQyMjc4YjBhYWM2MmQ5NDIxNTc1ZmExMyIsImZyb20iOiIrNDQyODkwODkxODcwIiwidG8iOiIrNDQxNjE4ODgwODM0IiwiaWF0IjoiMTc4NjY1MzAzMSJ9.72j7l63RLbPB9-OWh5RxVkYrg2TQj6N8cAKp-R8gsLFTfF_lVziIBdA9bLvKFG1GRl0qYZfz7oWMyYFbQJCGNw%22%2C%22identityHeaderTokens%22%3A%5B%5D%7D","CalledZip":null,"ApiVersion":"2010-04-01","CalledCity":null,"CallStatus":"ringing","From":"+442890891870","AccountSid":"AC984ab7ddf0c2d6562dfe6d27e1bc10be","CalledCountry":"GB","CallerCity":null,"ApplicationSid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","ToCity":null,"FromCountry":"GB","Caller":"+442890891870","FromCity":null,"CalledState":"Manchester","FromZip":null,"FromState":"Belfast City"} [2026-08-13 21:57:26] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 22:27:38] production.INFO: NotifyCaseHandlersOfEmailJob: ensured handler tasks for message 17369 (client 928, 1 handler(s)). [2026-08-13 22:27:38] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.1] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100928", "client_id": 928, "client_name": "Ms Georgina Smith", "message_id": 17369, "id": "4a3c7896-37cd-4cdd-8fef-14c8c57e53f2", "socket": null } [2026-08-13 22:27:38] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.2] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100928", "client_id": 928, "client_name": "Ms Georgina Smith", "message_id": 17369, "id": "760c544e-64c3-4c41-a8bd-a9e6bee11238", "socket": null } [2026-08-13 22:27:38] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.3] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100928", "client_id": 928, "client_name": "Ms Georgina Smith", "message_id": 17369, "id": "7730207b-d61a-4c68-8520-a88665745257", "socket": null } [2026-08-13 22:27:38] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.4] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100928", "client_id": 928, "client_name": "Ms Georgina Smith", "message_id": 17369, "id": "f8df0616-c574-479a-9796-6ebed6e03a7c", "socket": null } [2026-08-13 22:27:38] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.19] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100928", "client_id": 928, "client_name": "Ms Georgina Smith", "message_id": 17369, "id": "ff1124ad-1330-43e0-a7dc-1c734319acec", "socket": null } [2026-08-13 22:27:38] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.20] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100928", "client_id": 928, "client_name": "Ms Georgina Smith", "message_id": 17369, "id": "ecaa7026-ccb6-4e62-bb41-3be133c60ad0", "socket": null } [2026-08-13 22:27:38] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.34] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100928", "client_id": 928, "client_name": "Ms Georgina Smith", "message_id": 17369, "id": "e8f8dc8c-8dbd-41cc-a1e8-7d69fffe2157", "socket": null } [2026-08-13 22:27:38] production.INFO: Broadcasting [Illuminate\Notifications\Events\BroadcastNotificationCreated] on channels [private-App.Models.User.User.40] with payload: { "type": "App\\Notifications\\InboundClientEmailNotification", "title": "New Email from Client", "message": "Re: MMA Legal Limited - Your Reference: 100928", "client_id": 928, "client_name": "Ms Georgina Smith", "message_id": 17369, "id": "59faa02c-cf0a-4981-b2c5-a574d47e7b97", "socket": null } [2026-08-13 22:27:40] production.INFO: ClassifyInboundEmailJob: message 17369 classified as 'generic' (high). [2026-08-13 22:29:16] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 22:57:17] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"} [2026-08-13 23:29:07] production.WARNING: Dialler token fell back to env TwiML app SID (no workspace-configured app). {"workspace_solicitor_id":1,"resolved_phone_number_id":1,"env_twiml_app_sid":"AP833f5b0190f286e33a7cf1ae0dbf0ce2","identity":"agent_production_29"}